ASUS and BSOD cant get fixed properly

shortfur7 · 27 Dec 2010

Ok so im about to throw my computer out the window because i have had it at Best buy 6 times to fix the issue and they never do. what is happening is ever since i bought it it has been freezing and giving me a blue screen of death. Im out of ideas on what to do. There were no changes in anything when it started. It happens at least 3-5 times a day and makes it almost impossible to use the computer for anything important.

I have a Asus U53F laptop with Windows Home premium 64. From what i can figure out is that everytime the computer crashes it says it is caused by this driver NETw5s64.sys at this address NETw5s64.sys+13fb5.

I dont know how to attach any files that would help you figure it out. if you can tell me how to do that i can attach some to help. Im just at a loss cause i have had it in at least 5 times and nobody can fix it. can someone please help.

Johnathan Lyman · 27 Dec 2010

shortfur7 said:

Ok so im about to throw my computer out the window because i have had it at Best buy 6 times to fix the issue and they never do. what is happening is ever since i bought it it has been freezing and giving me a blue screen of death. Im out of ideas on what to do. There were no changes in anything when it started. It happens at least 3-5 times a day and makes it almost impossible to use the computer for anything important.

I have a Asus U53F laptop with Windows Home premium 64. From what i can figure out is that everytime the computer crashes it says it is caused by this driver NETw5s64.sys at this address NETw5s64.sys+13fb5.

I dont know how to attach any files that would help you figure it out. if you can tell me how to do that i can attach some to help. Im just at a loss cause i have had it in at least 5 times and nobody can fix it. can someone please help.

Please take a look at: https://www.sevenforums.com/crashes-d...tructions.html

I have a small feeling about what may be causing the problem but I want to see the dump first, just in case

and FYI, Geek Squad's just a bunch of half-trained monkeys. I was one a couple years back. I about killed myself having to put up with their BS.

shortfur7 · 27 Dec 2010

I think i did it right. Here it is.

Hopalong X · 27 Dec 2010

The BSOD crew will get to you as soon as possible.

Two people working on them and plenty to do.

So hang in there they won't forget your here.
Mike

zigzag3143 · 27 Dec 2010

shortfur7 said:

Ok so im about to throw my computer out the window because i have had it at Best buy 6 times to fix the issue and they never do. what is happening is ever since i bought it it has been freezing and giving me a blue screen of death. Im out of ideas on what to do. There were no changes in anything when it started. It happens at least 3-5 times a day and makes it almost impossible to use the computer for anything important.

I have a Asus U53F laptop with Windows Home premium 64. From what i can figure out is that everytime the computer crashes it says it is caused by this driver NETw5s64.sys at this address NETw5s64.sys+13fb5.

I dont know how to attach any files that would help you figure it out. if you can tell me how to do that i can attach some to help. Im just at a loss cause i have had it in at least 5 times and nobody can fix it. can someone please help.

These were all caused by NETw5s64.sys your intel wifi driver. Re-install it with the newest version available.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\122710-29983-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e4f000 PsLoadedModuleList = 0xfffff800`0308ce50
Debug session time: Mon Dec 27 19:46:42.787 2010 (GMT-5)
System Uptime: 0 days 0:05:35.958
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 0, fffff88005679fb5}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+13fb5 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88005679fb5, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030f70e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
NETw5s64+13fb5
fffff880`05679fb5 48833b00        cmp     qword ptr [rbx],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002f8b170 -- (.trap 0xfffff88002f8b170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8005c4b620
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005679fb5 rsp=fffff88002f8b300 rbp=fffffa8003ea76f0
 r8=fffffa8006c04c00  r9=0000000000000000 r10=fffff88002f63a60
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
NETw5s64+0x13fb5:
fffff880`05679fb5 48833b00        cmp     qword ptr [rbx],0 ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ebeca9 to fffff80002ebf740

STACK_TEXT:  
fffff880`02f8b028 fffff800`02ebeca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f8b030 fffff800`02ebd920 : fffffa80`03b66c68 00000000`00000000 00000000`00000000 fffff800`02ec71aa : nt!KiBugCheckDispatch+0x69
fffff880`02f8b170 fffff880`05679fb5 : 00000000`00000004 00000000`00000000 fffffa80`00000002 00000000`00000115 : nt!KiPageFault+0x260
fffff880`02f8b300 00000000`00000004 : 00000000`00000000 fffffa80`00000002 00000000`00000115 00000000`000000f9 : NETw5s64+0x13fb5
fffff880`02f8b308 00000000`00000000 : fffffa80`00000002 00000000`00000115 00000000`000000f9 fffffa80`043defb0 : 0x4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+13fb5
fffff880`05679fb5 48833b00        cmp     qword ptr [rbx],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  NETw5s64+13fb5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871

FAILURE_BUCKET_ID:  X64_0xD1_NETw5s64+13fb5

BUCKET_ID:  X64_0xD1_NETw5s64+13fb5

Followup: MachineOwner
---------

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

shortfur7 · 27 Dec 2010

I Ran the Intel Driver Update Utility and it gave me these results for the wireless driver. What should i do next?

Wireless Networking
Product Detected Intel(R) WiFi Link 1000 BGN
Current Driver Installed 13.2.0.30
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

shortfur7 · 27 Dec 2010

THese are the versions available from ASUS.

Version V5.30.1005.3

Description WiMAX Wireless LAN Driver

File Size 11.13 (MBytes) 2010/07/16 update

Download from Global (DLM) Global China P2P

Version V13.2.0.30

Description Intel(R) WiFi Wireless LAN Driver

File Size 48.88 (MBytes) 2010/05/07 update

Download from Global (DLM) Global China P2P

Version V8.0.0.305

Description Azurewave Wireless Lan Driver and Application
Please first install the Wireless Console Utility before this driver installation

File Size 694.73 (KBytes) 2010/04/13 update

Download from Global (DLM) Global China

Version V5.10.1046.3

Description Intel(R) 6250 WiMAX Wireless LAN Driver

File Size 10.98 (MBytes) 2010/03/16 update

Download from Global (DLM) Global China P2P

Hopalong X · 27 Dec 2010

Belarc Advisor - Free Personal PC Audit

Download and install this. Click giant button top right "Click here to download".

Let it find all the info on your PC. It will show you what version of WiFi you have on your laptop.
It collects no info for Belarc and is completely safe.
I've been using it since 2003 with no problems.

Tells you what version of every software on the PC and all hardware installed- EVERYTHING!

Then you can find the driver for your Wifi.

Mike

seekermeister · 27 Dec 2010

See if this thread has any relationship to the problem:

[SOLVED] BSODed and looking for insight - Tech Support Forum

shortfur7 · 27 Dec 2010

So should i uninstall and reinstall the wifi driver. if so how do i do that?