Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue screen of death please help

28 Dec 2010   #1
Amir Rao

Windows 7 Home Premium 64 bit
 
 
Blue screen of death please help

Hi all,
im deeply frustrated at the fact that my two week old machine is having problems already :S.
going to cut to the chase straight away, ive tried memtest and theres nothing wrong with the RAM, in addition i have windows 7 home premium which is genuine so theres no link to the BSOD from those two things, also i gave the pc back for a complete stress test and the company found nothing wrong, all of a sudden since yesterday (27/12/2010) after a windows update it crashed 4 times, and it happens whilst multi tasking and also it happens when there are mulitple programs running but no one is at the computer doing anything at that time, which adds to the frustration.
i dont know how to upload the dump files like ive read in some threads so could someone tell me how to so that other forum users could take a look and see if they can help as well.
below are the errors messages after the computer restarts itself following the BSOD:




Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002E75D91
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122710-20326-01.dmp
C:\Users\Adil\AppData\Local\Temp\WER-33228-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Occurred again at 11:20


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002E9FEC8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\122710-20638-01.dmp
C:\Users\Adil\AppData\Local\Temp\WER-34881-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.
28 Dec 2010   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

My System SpecsSystem Spec
28 Dec 2010   #3
Amir Rao

Windows 7 Home Premium 64 bit
 
 

thank you for sending that link, im in the process of doing that at the moment, hopefully should have these dump files loaded up in the next half hour, appreciate the help.


OK i have uploaded the zip file to this post, i didnt do step 3 "system health report" as i didnt know how to sorry about that.

also forgot to add:

X64, OEM but have the full copy of home premium
system is 2-3 weeks old
however OS was installed 5 days ago
My System SpecsSystem Spec
.

29 Dec 2010   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Your Kaspersky security suite is outdated, update to the latest version 11.0.2.556(b.a)
Product Updates
My System SpecsSystem Spec
29 Dec 2010   #5
Amir Rao

Windows 7 Home Premium 64 bit
 
 

Thank you for the reply back, I'm not using Kaspersky at the moment, I have ZoneAlarm installed for anti virus software, did you mean ZoneAlarm is out of date?...

thanks in advance
My System SpecsSystem Spec
29 Dec 2010   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Kaspersky's drivers are still on your system, you should manually remove the leftover files

Code:
kl1.sys        fffff880`040a7000    fffff880`045d0000    0x00529000    0x4abcccb1    25/09/2009 17:59:13                
klif.sys        fffff880`01987000    fffff880`019e3000    0x0005c000    0x4ab8a777    22/09/2009 14:31:19
My System SpecsSystem Spec
29 Dec 2010   #7
Amir Rao

Windows 7 Home Premium 64 bit
 
 

oh i see, I sent the computer back to its manufacturer when it was blue screening and i asked them to reinstall windows home preimum, the manufacturer done various tests on it and also used the internet, now this anti virus software must be theres, so sorry about the confusion. how do i remove those files manually? do i go to "add/remove programmes" or do i find the location of the files manually for example prgoram files and remove them that way?
My System SpecsSystem Spec
29 Dec 2010   #8
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by Amir Rao View Post
oh i see, I sent the computer back to its manufacturer when it was blue screening and i asked them to reinstall windows home preimum, the manufacturer done various tests on it and also used the internet, now this anti virus software must be theres, so sorry about the confusion. how do i remove those files manually? do i go to "add/remove programmes" or do i find the location of the files manually for example prgoram files and remove them that way?
These are located in C:\Windows\System32\drivers
Just rename them from .sys to .old
My System SpecsSystem Spec
29 Dec 2010   #9
Amir Rao

Windows 7 Home Premium 64 bit
 
 

i did try to delete it but it came up with "you need to have permission", i'll change those two files to ".old" right away

really appreciate the help
My System SpecsSystem Spec
29 Dec 2010   #10
Amir Rao

Windows 7 Home Premium 64 bit
 
 

ok i have done what you have told me to do, they have changed to .old but should i delete them just to make sure?
My System SpecsSystem Spec
Reply

 Blue screen of death please help




Thread Tools




Similar help and support threads
Thread Forum
Help!! Blue screen of death!
Every once in a while, when I am on Internet Explorer, my Windows 7 Laptop screen will flash, and then it blue screens. When I boot it back up, it works fine. This is the error that I get when it blue screens: (Blue Screen Bug Check 0x116: VIDEO_TDR_ERROR) Can someone help me here, and tell...
BSOD Help and Support
Geforce 7300 LE - Blue screen of death - Multiple lines down screen.
Today I booted my computer up to be promoted with a black screen, I gave it a good half an hour before forcing it to shutdown, to which when I booted it back up. Was then promoted with a blue screen about the video card not being able to lead, that happened twice. I then booted it into safe...
Graphic Cards
Blue Screen of Death help
Hi there. I reinstalled windows 7 yesterday and have been getting blue screens ever since. I'm not too sure if it is important but I have the upgrade disc, I upgraded from Windows XP Media Center Edition to Windows 7 Home Premium 64bit. The BSOD come at different intervals (although none before I...
BSOD Help and Support
Blue Screen of Death
Is Windows 7 . . . - x86 (32-bit) or x64 ?32 - the original installed OS on the system? original - an OEM or full retail version? OEM - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? 2 yrs ? - What is the age of OS...
BSOD Help and Support
Blue screen of Death
Hi, when i play maple story i keep getting the blue screen thing when i am in gateway and it says dumping physical memory. So i followed the post and here it is. file:///C:/Users/user/Documents/PERFMON%20HTML.htmlWindows_NT6_BSOD_jcgriff2.zip - (32-bit) - the original installed OS on the...
BSOD Help and Support
Black Screen of Death/Blue Screen of Death
Hello everyone. I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:47.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App