BSOD related to Isator/Ntoskrnl


  1. Posts : 22
    Windows 7 Home Premium
       #1

    BSOD related to Isator/Ntoskrnl


    I set up a virtual machine on my laptop and while installing Windows 2000 onto it my computer crashed. Since then I cannot log into my user account or administrator without getting a BSOD crash. I seem to be able to log into safe mode with networking, but that crashes occasionally too.

    I've also noticed two things since the crashes started: when I boot up, NUMLOCK is lit up (it didn't used to be,) and also I can't get Google Chrome to work since the crash.

    Attached is my log from the Dump & System File Collection. I did not zip it with another file because when I type perfmon /report at the start menu I get an error message that the system cannot find the path specified.

    Here are my system stats:
    Windows 7 Home Premium with 64 bit OS, OEM and the original OS on the system.
    The laptop is about 3 months old.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    jaybeebrad said:
    I set up a virtual machine on my laptop and while installing Windows 2000 onto it my computer crashed. Since then I cannot log into my user account or administrator without getting a BSOD crash. I seem to be able to log into safe mode with networking, but that crashes occasionally too.

    I've also noticed two things since the crashes started: when I boot up, NUMLOCK is lit up (it didn't used to be,) and also I can't get Google Chrome to work since the crash.

    Attached is my log from the Dump & System File Collection. I did not zip it with another file because when I type perfmon /report at the start menu I get an error message that the system cannot find the path specified.

    Here are my system stats:
    Windows 7 Home Premium with 64 bit OS, OEM and the original OS on the system.
    The laptop is about 3 months old.
    These were all caused by your iastor.sys driver. I would re-install the newest copy you can find

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\122810-33493-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 UP Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02a55000 PsLoadedModuleList = 0xfffff800`02c92e50
    Debug session time: Tue Dec 28 11:53:33.204 2010 (GMT-5)
    System Uptime: 0 days 0:00:58.890
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck BE, {fffff80002b0f0f3, 2b0f121, fffff80005abd8c0, a}
    
    Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+52533 )
    
    Followup: MachineOwner
    ---------
    
    kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
    An attempt was made to write to readonly memory.  The guilty driver is on the
    stack trace (and is typically the current instruction pointer).
    When possible, the guilty driver's name (Unicode string) is printed on
    the bugcheck screen and saved in KiBugCheckDriver.
    Arguments:
    Arg1: fffff80002b0f0f3, Virtual address for the attempted write.
    Arg2: 0000000002b0f121, PTE contents.
    Arg3: fffff80005abd8c0, (reserved)
    Arg4: 000000000000000a, (reserved)
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xBE
    
    PROCESS_NAME:  taskhost.exe
    
    CURRENT_IRQL:  2
    
    TRAP_FRAME:  fffff80005abd8c0 -- (.trap 0xfffff80005abd8c0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=7fffffffffffffff rbx=0000000000000000 rcx=fffffa80025acec0
    rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880012c8533 rsp=fffff80005abda50 rbp=0000000000000000
     r8=fffffa80025acec0  r9=0000000000000000 r10=fffff8800127b6b8
    r11=fffff80002ad0bfc r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    iaStor+0x52533:
    fffff880`012c8533 ??              ???
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002b44448 to fffff80002ac5740
    
    STACK_TEXT:  
    fffff800`05abd758 fffff800`02b44448 : 00000000`000000be fffff800`02b0f0f3 00000000`02b0f121 fffff800`05abd8c0 : nt!KeBugCheckEx
    fffff800`05abd760 fffff800`02ac382e : fffffa80`04b30010 fffff880`059db370 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x409b4
    fffff800`05abd8c0 fffff880`012c8533 : fffff880`03162020 fffffa80`0500a200 fffffa80`04d2e890 00000000`00000000 : nt!KiPageFault+0x16e
    fffff800`05abda50 fffff880`03162020 : fffffa80`0500a200 fffffa80`04d2e890 00000000`00000000 00000000`00000002 : iaStor+0x52533
    fffff800`05abda58 fffffa80`0500a200 : fffffa80`04d2e890 00000000`00000000 00000000`00000002 fffffa80`047136f0 : 0xfffff880`03162020
    fffff800`05abda60 fffffa80`04d2e890 : 00000000`00000000 00000000`00000002 fffffa80`047136f0 fffffa80`04460010 : 0xfffffa80`0500a200
    fffff800`05abda68 00000000`00000000 : 00000000`00000002 fffffa80`047136f0 fffffa80`04460010 fffff880`03d5b376 : 0xfffffa80`04d2e890
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    iaStor+52533
    fffff880`012c8533 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  iaStor+52533
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: iaStor
    
    IMAGE_NAME:  iaStor.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a7c1cc9
    
    FAILURE_BUCKET_ID:  X64_0xBE_iaStor+52533
    
    BUCKET_ID:  X64_0xBE_iaStor+52533
    
    Followup: MachineOwner
    ---------


    Ken J
      My Computer


  3. Posts : 22
    Windows 7 Home Premium
    Thread Starter
       #3

    Okay. I'd be glad to do that but can you give me some help on where to look? I'm on the intel website and it's all Greek to me in terms of what I need to D/L.

    It appears the version I currently have is 8.9.2.1002 - Everything I can find on Intel's site that is a driver download for "Intel Matrix Storage Manager" is a much earlier release.

    *note - okay. I went to the official Toshiba website and found the download for version 8.9.2.1002 of Intel Matrix Storage Editor, specifically for my make and model (Satellite c655-s5049.) I ran the EXE file and it went through the installation process, then rebooted and went to the BSOD as soon as I logged into my normal user account. So...that didn't fix it.
    Last edited by jaybeebrad; 28 Dec 2010 at 20:03.
      My Computer


 

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