Windows 7 BSOD after exiting standby (ie waking up)


  1. jainraje
    Posts : 6
    Windows 7 Home Premium 64bit
       New #1

    Windows 7 BSOD after exiting standby (ie waking up)


    Hi,

    I'd like help debugging a BSOD after waking from standby.

    Here are my specifics:
    - Windows 7 x64
    - Fresh HDD install (no original OS on HDD)
    - OEM version purchased and installed by me
    - New PC build (1 month old)
    o Gigabyte GA-H55M-S2H Motherboard - Intel H55, LGA1156, Micro ATX, Audio, Video, PCI Express 2.0, LAN, USB 2.0
    o Intel Core i3 540 Processor BX80616I3540 - 3.06GHz, LGA 1156, 4MB L3 Cache, Dual-Core, Retail Processor w/ Fan

    - Runs stable other than BSOD after waking from standby

    Additional Notes:
    If OS boots and no applications are open the BSOD does not appear to happen, however, if a application is open and system goes to standby, the BSOD occurs during the wake up process.

    Thanks in advance!
      My Computer
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  3. wish
    Posts : 507
    Windows 7 Ultimate x64 SP1
       New #2

    Hi,
    First Perform system file checker:
    Right click Command Prompt → run as admin → sfc /scannow

    Then your dmp bugcheck KERNEL_DATA_INPAGE_ERROR (7a).
    Typically caused by a bad block in the paging file or disk controller error.
    So I suggest you to test your Harddrive:
    1] Command Prompt (as administrator) → chkdsk /f /r
    2] Use WDC Data LifeGuard tools → EXTENDED TEST

    And update your Realtek NIC driver:
    Rt64win7.sys Thu Feb 26 01:04:13 2009 → Realtek
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  4. jainraje
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Hi, many thanks for your reply and suggestions. I will try your suggestions and post back my results.
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  6. jainraje
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #4

    Hi, Sorry this took so long (was on holiday vacation!). I ran the disk drive tests today and no errors were detected. According to Windows, the current NIC driver is the best (I guess no newer available?).

    I went into the BIOS and changed the SATA interface from AHCI to IDE. After rebooting, Windows updated the drive controller driver. Maybe this will address the BSOD crash? I will monitor the situation and post any new status updates good or bad.

    Your thoughts, comments or suggestions are welcome.

    Thx.
    --Rj
      My Computer
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  7. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #5

    Hi, Rj. Thanks for the update. Your dumps indicate memory corruption. Out of date drivers can caiuse memoery corruption and BSOD's. Update this driver:
    Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek 8101E/8168/8169 Network Driver Interface Specification 6.20 64-bit Driver. Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek.
    See if this helps your system.
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  8. jainraje
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #6

    Hi Carl, Based on your recommendation I updated the Realtek driver. I also updated the BIOS from F5 to F7 and then reverted the BIOS back to AHCI (after doing some research on AHCI vs IDE). Normally I like to make a single change at a time but made an exception. I'll provide update after running the system and observing behavior.

    Again, your thoughts, comments or recommendations are welcome.

    Thx.
    --Rj
      My Computer
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  10. jainraje
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #7

    Hi Carl,

    Well, I ran some tests (had several applications open and forced into sleep) and system generated a BSOD after waking from sleep. I can package the dump if you think it is valuable.

    Just to summarize:
    - Updated Realtek driver
    - Updated BIOS to F7
    - Ran the disk tests you suggested and no errors were reported.

    Is there is a BIOS setting that needs to be adjusted?

    Btw, the drive makes a unusual sound (makes me a bit uncomfortable) when initially booting and waking from sleep.

    Any advice or suggestion or comments are welcome.

    Br,
    -Rj
      My Computer
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  11. jainraje
    Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       New #8

    The crash package is attached.
      My Computer
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