Two Blue Screens in Two Days! Please Help!

lunarsea · 29 Dec 2010

Hi,
I purchased a new ACER Aspire 5732Z Laptop a few months ago that came with Windows 7 Home Premium and since I bought it, I've been having problems every so often - i.e. Blue Screens, Windows Explorer Crashing, etc.

I also could have sworn that in the My Computer section I had some extra Recovery Console drive but this seems to have disappeared some time ago after a Blue Screen. I could be imagining this, but still..

The problems seemed to be getting better for a while but then in the last week or so, windows explorer has been crashing almost every day.

Then, yesterday I had a blue screen of death. And again this morning, I had another one.

Can somebody please help me solve this problem, as the constant crashing is really quite difficult to put up with.

The details are as follows:

The Error for BlueScreen 1 was:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000406F8
BCP4: FFFFF80002C89EC0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

And the minidump said:

==================================================
Dump File : 122810-17565-01.dmp
Crash Time : 28/12/2010 14:43:30
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02c89ec0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\122810-17565-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

The second BlueScreen error was:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9088
BCP1: FFFFF880061B3880
BCP2: FFFFF880061B3884
BCP3: FFFFF880061B3890
BCP4: FFFFF880061B3894
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

And the second Minidump said:
==================================================
Dump File : 122910-18720-01.dmp
Crash Time : 29/12/2010 09:55:52
Bug Check String :
Bug Check Code : 0x00009088
Parameter 1 : fffff880`061b3880
Parameter 2 : fffff880`061b3884
Parameter 3 : fffff880`061b3890
Parameter 4 : fffff880`061b3894
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+4b61e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\122910-18720-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

If you require any more information, please do let me know.

Thank you in advance for your help! :)

Edit: I've attached the zip files of both minidumps and will be following the other BSOD instructions now. Thanks :)

Edit Two: I've attached another zip file with the Perfmon and Windows_NT6_BSOD_jcgriff2 information.

yowanvista · 29 Dec 2010

https://www.sevenforums.com/crashes-d...tructions.html

lunarsea · 29 Dec 2010

Ok, I've followed all of the instructions and added all the necessary zip files.

Let me know if you require more information :)

yowanvista · 29 Dec 2010

BSOD caused by iaStor.sys, the driver for Intel Matrix Storage Manager
Update it in safe mode with networking Intel® Driver Update Utility

Code:

BugCheck 9088, {fffff880061b3880, fffff880061b3884, fffff880061b3890, fffff880061b3894}

Probably caused by : iaStor.sys ( iaStor+4b61e )

lunarsea · 29 Dec 2010

Thanks very much. I'll try that now.

It also said one of them may have been caused by ntoskrnl.exe. Is this related to the Intel file or something different?

Also, as i mentioned in my initial post, I could have sworn that there was some kind of recovery console drive that I saw in My Computer that disappeared after a BSOD some time ago.

With the files I provided, is there any way that you can check for this, or am I just imagining it?

yowanvista · 29 Dec 2010

ntoskrnl.exe is the core OS file, update the intel driver but if you still get BSODs you will have to enable driver verifier to identify the faulting driver(s)

Also, as i mentioned in my initial post, I could have sworn that there was some kind of recovery console drive that I saw in My Computer that disappeared after a BSOD some time ago.

Your msinfo32 file still reports that your 12GB recovery partition is still there

Post a screenshot of the disk management to be sure

lunarsea · 29 Dec 2010

I've attached a screenshot of the disk management screen. Let me know if you need any more info.

Hopefully it was just that Intel Driver then. The Windows Action Centre said that the program had stopped working properly and gave me a link to download the latest driver.

I tried going to the Intel® Driver Update Utility in Safe Mode but it didn't detect any new drivers needed, so I just installed the file that the Action Centre directed me to instead. Fingers crossed that this solves the problem!

Thanks again for your help.

yowanvista · 29 Dec 2010

The screenshot indicates that the recovery drive is still there

lunarsea · 29 Dec 2010

Brilliant! Thank you very much :)

lunarsea · 03 Jan 2011

Hello again,

I thought the problem had been solved the other day, but I've just had another Bluescreen.

I've attached the zipped minidump and combined Perfmon & Windows_NT6_BSOD_jcgriff2 files in this message.

Thanks in advance for your help.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000406F8
BCP4: FFFFF80002C92EC0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1