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Windows 7: Crashing While idle

30 Dec 2010   #1
frank210

Windows 7 Ultimate x64
 
 
Crashing While idle

Ok this is my second thread about this now i thought it was fixed but apparently not. I just upgraded to win 7 ultimate x64. And now when my computer is sitting idle it will crash. Never when i am doing something usually just when i let it sit. I got help here before and removed some old hardware and drivers and upgraded the rest, or at least i think i do. If anyone can help me it would be greatly appreciated, thanks

heres the dump files.


My System SpecsSystem Spec
.
30 Dec 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome !

Seems like the crash is caused by your Display driver atikmdag.sys i.e. ATI card. I would recommend to remove the drivers completely and use Guru3D - Driver Sweeper to cleanup the left over files and install with a new download.

Update the following Drivers:

Code:
int15_64.sys Wed Dec 26 08:28:55 2007
ElbyCDIO.sys Thu Mar 01 02:21:48 2007
AnyDVD.sys   Fri Mar 16 04:12:03 2007
For more Driver Troubleshooting !! « Captain Debugger

Bugcheck:


Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880048d7817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007b2a900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
atikmdag+90817
fffff880`048d7817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff88007b2a900 -- (.cxr 0xfffff88007b2a900)
rax=0000000000000000 rbx=fffffa80082f7200 rcx=fffffa800902c830
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8006a7c340
rip=fffff880048d7817 rsp=fffff88007b2b2d0 rbp=fffffa800902c830
 r8=0000000000000015  r9=fffff88004c99970 r10=0000000000000000
r11=fffff88007b2b420 r12=0000000000000000 r13=fffffa8007744d00
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`048d7817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880048d7817

STACK_TEXT:  
fffff880`07b2b2d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`048d7817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff88007b2a900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------
Hope this helps,
Captain
My System SpecsSystem Spec
30 Dec 2010   #3
frank210

Windows 7 Ultimate x64
 
 

I have used drive sweeper twice to reinstall the drivers but the same thing keeps happening. Could this mean a possible hardware problem?
My System SpecsSystem Spec
.

30 Dec 2010   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by frank210 View Post
I have used drive sweeper twice to reinstall the drivers but the same thing keeps happening. Could this mean a possible hardware problem?
Use this article and run a Diagnostic https://www.sevenforums.com/748030-post2.html
My System SpecsSystem Spec
30 Dec 2010   #5
frank210

Windows 7 Ultimate x64
 
 

I have run the furmark several times for at least half an hour without any problems. I am currently running the other GIMP software and have found no problems either
My System SpecsSystem Spec
30 Dec 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello,

Run a Hardware Diagnostic like RAM and Hard disk Hardware Diagnostic !! « Captain Debugger

- Captain
My System SpecsSystem Spec
31 Dec 2010   #7
frank210

Windows 7 Ultimate x64
 
 

i also ran these diagnostics and everything came back normal
My System SpecsSystem Spec
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