BSOD and Freezing - HELP!

dabuggin1 · 01 Jan 2011

I am experiencing BSOD and freezing very frequently, please help me out.

Windows7 Home x64
OEM
Fairly new system - bought in October
Dell Studio XPS 9100

Ohh...Happy New Year!!

zigzag3143 · 01 Jan 2011

dabuggin1 said:

I am experiencing BSOD and freezing very frequently, please help me out.

Windows7 Home x64
OEM
Fairly new system - bought in October
Dell Studio XPS 9100

Ohh...Happy New Year!!

Your video driver remove and replace with newest.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\121210-21730-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0304e000 PsLoadedModuleList = 0xfffff800`0328be50
Debug session time: Sun Dec 12 19:47:24.634 2010 (GMT-5)
System Uptime: 0 days 0:01:21.789
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800ae81010, fffff88004871490, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13490 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800ae81010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004871490, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+13490
fffff880`04871490 48895c2420      mov     qword ptr [rsp+20h],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`065f09c8 fffff880`0449bef8 : 00000000`00000116 fffffa80`0ae81010 fffff880`04871490 00000000`00000000 : nt!KeBugCheckEx
fffff880`065f09d0 fffff880`0449bc02 : fffff880`04871490 fffffa80`0ae81010 fffffa80`0ae99d50 fffffa80`0ae4b410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`065f0a10 fffff880`04542f07 : fffffa80`0ae81010 00000000`00000000 fffffa80`0ae99d50 fffffa80`0ae4b410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`065f0a40 fffff880`0456cb75 : 00000000`ffffffff 00000000`000013e6 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`065f0b20 fffff880`0456b2bb : 00000000`00000102 00000000`00000000 00000000`000013e6 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`065f0b50 fffff880`0453e2c6 : ffffffff`ff676980 fffffa80`0ae4b410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`065f0bf0 fffff880`0456ae7a : 00000000`00000000 fffffa80`0b214ab0 00000000`00000080 fffffa80`0ae4b410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`065f0d00 fffff800`03362c06 : 00000000`fffffc32 fffffa80`0a9ba8c0 fffffa80`078b7890 fffffa80`0a9ba8c0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`065f0d40 fffff800`0309cc26 : fffff800`03238e80 fffffa80`0a9ba8c0 fffff800`03246c40 fffff880`01269534 : nt!PspSystemThreadStartup+0x5a
fffff880`065f0d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+13490
fffff880`04871490 48895c2420      mov     qword ptr [rsp+20h],rbx

SYMBOL_NAME:  nvlddmkm+13490

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a54dae6

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

dabuggin1 · 02 Jan 2011

Thanks for the quick response. After I used the driver sweeper program things started looking better.

The odd thing is that the drivers from nvidias website keeps on causing the computer to crash. I installed the "windows search for best driver" driver and things are looking stable.

I'll keep you posted of it goes down again.