BSOD 0x0000001e Windows 7 64bit

kalashnikov · 01 Jan 2011

Hi All,

I have recently purchased a new computer, and I am experiencing problems with BSOD. I have had about five occur in the last few days. Most of the time, it occurs after I play GTA4 for some time. When I exit the game, I see the desktop for a second and then the computer BSODs. At first, I thought it was related to old graphics drivers, so I cleaned out all the ati drivers with Driver Sweeper and reinstalled the latest ones. However it then occured again, after about 1 hr of GTA4. I exited and the computer went to BSOD.

I will post as much information as I can about my problem.

System Specs:

OS - Windows 7 x64 (original OS, full retail)
Age of system - Approx 2 weeks, maybe less.
Age of OS installation - This is the first install
CPU - Core i7 950 @ 3.07 GHz - I have done no overclocking.
Video Card - 2X Gigabyte Radeon HD 6870s in crossfire
Motherboard - ASUS P6X58D-E
PSU - XFX 850W

Speedfan Temperatures at Idle :

System - 30C
CPU - 27C
AUX - 32C
The Core Temps are all mid 30s.

HD Tune Hard drive Temps at Idle:

Kingston 128 GB ssd - 31C
Samsung 1.5TB hdd - 22C

I am not quite sure how to post GPU temps from in game, but I remember playing GTA4 for about 30 mins, and checking the temperatures with ATI Overdrive. They read 83C and I had the impression they were possibly increasing. Also, the speed of the video card fans was only at about 25-35%, I would have thought the speed would increase more to bring the temperatures down...

I have attached the zip file requested in the BSOD posting instructions.

Any help is greatly appreciated, thanks.

zigzag3143 · 01 Jan 2011

kalashnikov said:

Hi All,

I have recently purchased a new computer, and I am experiencing problems with BSOD. I have had about five occur in the last few days. Most of the time, it occurs after I play GTA4 for some time. When I exit the game, I see the desktop for a second and then the computer BSODs. At first, I thought it was related to old graphics drivers, so I cleaned out all the ati drivers with Driver Sweeper and reinstalled the latest ones. However it then occured again, after about 1 hr of GTA4. I exited and the computer went to BSOD.

I will post as much information as I can about my problem.

System Specs:

OS - Windows 7 x64 (original OS, full retail)
Age of system - Approx 2 weeks, maybe less.
Age of OS installation - This is the first install
CPU - Core i7 950 @ 3.07 GHz - I have done no overclocking.
Video Card - 2X Gigabyte Radeon HD 6870s in crossfire
Motherboard - ASUS P6X58D-E
PSU - XFX 850W

Speedfan Temperatures at Idle :

System - 30C
CPU - 27C
AUX - 32C
The Core Temps are all mid 30s.

HD Tune Hard drive Temps at Idle:

Kingston 128 GB ssd - 31C
Samsung 1.5TB hdd - 22C

I am not quite sure how to post GPU temps from in game, but I remember playing GTA4 for about 30 mins, and checking the temperatures with ATI Overdrive. They read 83C and I had the impression they were possibly increasing. Also, the speed of the video card fans was only at about 25-35%, I would have thought the speed would increase more to bring the temperatures down...

I have attached the zip file requested in the BSOD posting instructions.

Any help is greatly appreciated, thanks.

This crash was caused by your video driver please use the below to remove and re-install

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows7_Vista_jcgriff2\010111-9531-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e54000 PsLoadedModuleList = 0xfffff800`03091e50
Debug session time: Fri Dec 31 09:05:00.436 2010 (GMT-5)
System Uptime: 0 days 5:01:35.529
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessDpcCompletedPacket+3a5 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+5c6c952f036cd844
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff880031213b8 -- (.exr 0xfffff880031213b8)
ExceptionAddress: fffff80002ec87b1 (nt!KeSetEvent+0x0000000000000121)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff88003121460 -- (.trap 0xfffff88003121460)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ff50244c8d480b75 rbx=0000000000000000 rcx=01fc80411877894c
rdx=fffff88004820b5a rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ec87b1 rsp=fffff880031215f0 rbp=0000000000000002
 r8=0000000000000000  r9=0000000000000000 r10=fffff80002e54000
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
nt!KeSetEvent+0x121:
fffff800`02ec87b1 488908          mov     qword ptr [rax],rcx ds:9180:ff50244c`8d480b75=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ebc46e to fffff80002ec4710

STACK_TEXT:  
fffff880`031204a8 fffff800`02ebc46e : 5bf75bf7`d73bd73b 4dbc4dbc`f6f7f6f7 fffff880`03120c20 fffff800`02ef1668 : nt!KeBugCheck
fffff880`031204b0 fffff800`02eea40d : fffff800`030d2b7c fffff800`0300ce84 fffff800`02e54000 fffff880`031213b8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`031204e0 fffff800`02ef1a90 : fffff800`03013b14 fffff880`03120558 fffff880`031213b8 fffff800`02e54000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`03120510 fffff800`02efe9ef : fffff880`031213b8 fffff880`03120c20 fffff880`00000000 fffff880`00000004 : nt!RtlDispatchException+0x410
fffff880`03120bf0 fffff800`02ec3d82 : fffff880`031213b8 fffff880`096735a0 fffff880`03121460 00000000`00000000 : nt!KiDispatchException+0x16f
fffff880`03121280 fffff800`02ec268a : fffff880`096735a0 fffffa80`0715b101 fffffa80`069f9a80 00000000`00000001 : nt!KiExceptionDispatch+0xc2
fffff880`03121460 fffff800`02ec87b1 : fffffa80`06ab7410 fffffa80`06ab7410 fffffa80`06ab7b70 fffff880`0480c47f : nt!KiGeneralProtectionFault+0x10a
fffff880`031215f0 fffff880`048097c9 : fffffa80`00000000 fffffa80`00000000 00000000`00000000 01fc8041`1877894c : nt!KeSetEvent+0x121
fffff880`03121660 fffff880`04808e00 : fffffa80`00000000 fffffa80`06ab7410 00000000`00000000 fffff880`049aacf8 : dxgmms1!VidSchiProcessDpcCompletedPacket+0x3a5
fffff880`03121700 fffff880`04808c4c : fffffa80`06516000 fffffa80`06ab7410 fffffa80`06fe65d0 00000000`00000000 : dxgmms1!VidSchDdiNotifyDpcWorker+0x198
fffff880`03121750 fffff880`050e91cf : fffffa80`064fc480 fffffa80`05d62040 00000000`00000001 fffffa80`06fe65d0 : dxgmms1!VidSchDdiNotifyDpc+0x94
fffff880`031217a0 fffff880`0491f1e1 : 00000000`00000000 fffffa80`06a1c000 00000000`00000001 fffffa80`065df100 : dxgkrnl!DxgNotifyDpcCB+0x77
fffff880`031217d0 00000000`00000000 : fffffa80`06a1c000 00000000`00000001 fffffa80`065df100 fffffa80`06fd2000 : atikmdag+0x4a1e1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchiProcessDpcCompletedPacket+3a5
fffff880`048097c9 443afe          cmp     r15b,sil

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  dxgmms1!VidSchiProcessDpcCompletedPacket+3a5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578

FAILURE_BUCKET_ID:  X64_0x1E_dxgmms1!VidSchiProcessDpcCompletedPacket+3a5

BUCKET_ID:  X64_0x1E_dxgmms1!VidSchiProcessDpcCompletedPacket+3a5

Followup: MachineOwner
---------

ken J

kalashnikov · 01 Jan 2011

Hi Ken J,

Thanks a lot for your help. Initially I thought this was the problem as well, so I followed these steps, but I still got a BSOD. Do you think it could be to do with the graphics cards overheating?

zigzag3143 · 01 Jan 2011

kalashnikov said:

Hi Ken J,

Thanks a lot for your help. Initially I thought this was the problem as well, so I followed these steps, but I still got a BSOD. Do you think it could be to do with the graphics cards overheating?

Could be heat, but the driver is easier to replace. You can download cpu-z and gpu-z (both free) to keep an eye on the temps

Good luck

Ken

kalashnikov · 01 Jan 2011

Okay. Is it worth trying some older drivers? Also, I have read in other forums that asacpi.sys, a driver for asus motherboards, can cause bsods. I have an asus motherboard and I am wondering whether to update the drivers. I have only really updated the graphics drivers, since it is a new computer. I believe the people who assembled it used the cds to install drivers, resulting in old driver versions. Is there a program that can tell me which drivers to update? Or do you know which ones need updating?

Thanks a lot