Bsod :(

thepete85 · 03 Jan 2011

Hi there, I need help with constant BSODs.

My computer is only a few months old, and when I tried to run a certain program (World of Wracraft....don't judge :P) it would sometimes either freeze, lock up or crash. A friend of mine took a look at things, updated all my drivers, checked my temperatures and tested my RAM (which was good) and the problem seemed to go away. However, the past week, I've been getting blue screens, with increasing frequency, even when I'm not playing WoW.

At first the BSODs stated "Driver_IRQL_not_Less_or_Equal" and said something about 'cng.sys'.
When I tried to boot up once or twice I got another BSOD with the error 'Bad pool header' or something along those lines.
And today, after I tried a system restore I recieved "System_Service_exception" and something about 'win32k.sys'.
Can anyone help me?

TonyTiger2004 · 03 Jan 2011

Hello pete, Please refer to the follwing Thread as we will be needing more information on your BSODs so that the BSOD Team can assist you further.

https://www.sevenforums.com/crashes-d...tructions.html

Post back with that information and we will be with you as fast as we can.

thepete85 · 03 Jan 2011

Posting more information

TonyTiger2004 · 03 Jan 2011

First off start by upgrading those old drivers.

Latest drivers: ATI Radeon

Remove old drivers first, then run Driver Sweeper
Drivers - Clean Left over Files after Uninstalling[2]=Hardware%20and%20Drivers

thepete85 · 03 Jan 2011

Sorry to noob up the place, but I'm...not really sure how to go about removing old drivers...

And thanks for the quick responses!

TonyTiger2004 · 03 Jan 2011

Your fine, Sorry I wasn't more detailed for you. Simply Go to

Start type Device Manager Click Enter
You will then Double Click Display Adapters
Right Click on your ATI HD 5500 Series then Click Uninstall
You will be prompted to Confirm Removal

Once done Refer to Drivers - Clean Left over Files after Uninstalling

On removing the rest of any drivers left.

Then you want to reboot the system, and go to ATI Radeon to get the latest drivers

Then Follow Prompts to Install new drivers. Reboot and see if anything is better, ive noticed there may be lots more going on, Im still looking over your dump files.

CarlTR6 · 03 Jan 2011

Tony is correct. You have out of date drivers loaded on your system. Outdated drivers can and do cause conflicts, memory corruption, and BSOD's. One of these drivers is way obsolete. Update these drivers or uninstall the software they are associated with.

Afc.sys Wed Jul 12 01:48:20 2006 - Arcsoft(R) ASPI Shell (CD/DVD program). http://www.arcsoft.com/public/download.asp. Uninstall this software. It is XP software and obsolete.

athrx.sys Tue Jun 09 20:30:43 2009 - Atheros network adapter driver. Atheros Communications.

Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek 8101E/8168/8169 Network Driver Interface Specification 6.20 64-bit Driver. Latest PCIe GBE (GigaBit Ethernet) drivers here: Realtek.

One of your dumps indicates a video card error. Uninstall Arcsoft and update the remaining two drivers. Reboot and see how your system does. If you get another BSOD, upload it to us and we will look at hardware. Post back and update us.

Code:

Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1f000 PsLoadedModuleList = 0xfffff800`02e5ce50
Debug session time: Tue Dec 28 18:53:21.662 2010 (GMT-5)
System Uptime: 1 days 23:36:46.098
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
.......................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003b312c0, fffff88002a06f5c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6f5c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003b312c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88002a06f5c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6f5c
fffff880`02a06f5c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02391898 fffff880`04319ef8 : 00000000`00000116 fffffa80`03b312c0 fffff880`02a06f5c 00000000`00000000 : nt!KeBugCheckEx
fffff880`023918a0 fffff880`04319c02 : fffff880`02a06f5c fffffa80`03b312c0 fffffa80`0407a620 fffffa80`058ef010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023918e0 fffff880`043c0f07 : fffffa80`03b312c0 00000000`00000000 fffffa80`0407a620 fffffa80`058ef010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02391910 fffff880`043eed7e : 00000000`ffffffff 00000000`00a7a73e fffff880`02391a70 fffffa80`058ef010 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023919f0 fffff880`043ea6af : fffffa80`058ef010 ffffffff`feced300 00000000`00000002 fffff880`043bd2f2 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`02391a30 fffff880`043e9023 : fffffa80`058ef010 00000000`00000002 fffff880`043e8dc0 00000000`00000000 : dxgmms1!VidSchiWaitForEmptyHwQueue+0x8f
fffff880`02391b20 fffff880`043e92fe : 00000000`00000000 00000000`00000002 00000000`00000002 00000000`00000000 : dxgmms1!VidSchiHandleControlEvent+0x3b
fffff880`02391b50 fffff880`043bc2c6 : ffffffff`ff676980 fffffa80`058ef010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x23e
fffff880`02391bf0 fffff880`043e8e7a : 00000000`00000000 fffffa80`046592f0 00000000`00000080 fffffa80`058ef010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02391d00 fffff800`02f33c06 : 00000000`fffffc32 fffffa80`058ea8c0 fffffa80`039739e0 fffffa80`058ea8c0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02391d40 fffff800`02c6dc26 : fffff880`009e7180 fffffa80`058ea8c0 fffff880`009f1f40 fffff880`0124d534 : nt!PspSystemThreadStartup+0x5a
fffff880`02391d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6f5c
fffff880`02a06f5c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+6f5c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c75c178

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

Debug session time: Mon Jan  3 14:39:49.402 2011 (GMT-5)
System Uptime: 0 days 0:04:59.621
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000139a09, fffff88009f74150, 0}

Probably caused by : win32k.sys ( win32k!ENUMUNDERLAYS::bEnum+2e9 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000139a09, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88009f74150, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!ENUMUNDERLAYS::bEnum+2e9
fffff960`00139a09 40847238        test    byte ptr [rdx+38h],sil

CONTEXT:  fffff88009f74150 -- (.cxr 0xfffff88009f74150)
rax=fffff900c0761610 rbx=fffff900c00c32e0 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000001 rdi=fffff88009f74cf0
rip=fffff96000139a09 rsp=fffff88009f74b20 rbp=fffff88009f75038
 r8=fffff88009f75038  r9=fffff88009f75048 r10=0000000000000000
r11=fffff900c0761610 r12=fffff88009f75140 r13=fffff88009f75048
r14=fffff88009f75030 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
win32k!ENUMUNDERLAYS::bEnum+0x2e9:
fffff960`00139a09 40847238        test    byte ptr [rdx+38h],sil ds:002b:00000000`00000038=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff9600029205b to fffff96000139a09

STACK_TEXT:  
fffff880`09f74b20 fffff960`0029205b : 00000000`00000000 00000000`00000000 00000000`0000cccc fffff900`c00cf028 : win32k!ENUMUNDERLAYS::bEnum+0x2e9
fffff880`09f74c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!SpBitBlt+0x843


FOLLOWUP_IP: 
win32k!ENUMUNDERLAYS::bEnum+2e9
fffff960`00139a09 40847238        test    byte ptr [rdx+38h],sil

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!ENUMUNDERLAYS::bEnum+2e9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cbe5d3e

STACK_COMMAND:  .cxr 0xfffff88009f74150 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!ENUMUNDERLAYS::bEnum+2e9

BUCKET_ID:  X64_0x3B_win32k!ENUMUNDERLAYS::bEnum+2e9

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`04865000 fffff880`048a3000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00ee8000 fffff880`00f3f000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`045e7000 fffff880`045f0000   Afc      Afc.sys      Wed Jul 12 01:48:20 2006 (44B48D24)
fffff880`02c46000 fffff880`02cd0000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04918000 fffff880`0492e000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`018c3000 fffff880`018d8000   amdppm   amdppm.sys   Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00c5c000 fffff880`00c67000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`096f4000 fffff880`096ff000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00fed000 fffff880`00ff6000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e00000 fffff880`00e2a000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`04451000 fffff880`045b5000   athrx    athrx.sys    Tue Jun 09 20:30:43 2009 (4A2EFEB3)
fffff880`052a8000 fffff880`052c8000   AtihdW76 AtihdW76.sys Thu Jul 15 08:46:49 2010 (4C3F0339)
fffff880`03c05000 fffff880`043c0000   atikmdag atikmdag.sys Wed Aug 25 21:47:22 2010 (4C75C7AA)
fffff880`03a5c000 fffff880`03aa6000   atikmpag atikmpag.sys Wed Aug 25 21:20:56 2010 (4C75C178)
fffff880`019f9000 fffff880`01a00000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`02de7000 fffff880`02df8000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`05f97000 fffff880`05fb5000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`007c0000 fffff960`007e7000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`01999000 fffff880`019c3000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00d08000 fffff880`00dc8000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01933000 fffff880`01963000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00caa000 fffff880`00d08000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01170000 fffff880`011e3000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`04908000 fffff880`04918000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06f3e000 fffff880`06f47000   cpuz133_x64 cpuz133_x64.sys Tue May 11 05:58:57 2010 (4BE92A61)
fffff880`05e65000 fffff880`05e73000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`018a5000 fffff880`018c3000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02dd8000 fffff880`02de7000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0191d000 fffff880`01933000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05305000 fffff880`05327000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05e7f000 fffff880`05e88000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05e73000 fffff880`05e7f000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05e88000 fffff880`05e9b000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`05e9b000 fffff880`05ea7000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`03aa6000 fffff880`03b9a000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`03b9a000 fffff880`03be0000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`010fe000 fffff880`01112000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`010b2000 fffff880`010fe000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0122b000 fffff880`01235000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`018e3000 fffff880`0191d000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0142b000 fffff880`01475000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`031e7000 fffff800`03230000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`043c0000 fffff880`043e4000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`0532d000 fffff880`053f5000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`015e1000 fffff880`015ea000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`048cc000 fffff880`048ea000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`048f9000 fffff880`04908000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bb9000 fffff800`00bc3000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04800000 fffff880`04843000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01400000 fffff880`0142b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05327000 fffff880`0532c200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05f04000 fffff880`05f19000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05eb5000 fffff880`05ed8000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c89000 fffff880`00c96000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`05ea7000 fffff880`05eb5000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`048ea000 fffff880`048f9000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00fd3000 fffff880`00fed000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`019c3000 fffff880`019f0000   MpFilter MpFilter.sys Sat Mar 20 01:58:08 2010 (4BA463F0)
fffff880`05fb5000 fffff880`05fcd000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`05fcd000 fffff880`05ffa000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`06ecd000 fffff880`06f1b000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`06f1b000 fffff880`06f3e000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`00e2a000 fffff880`00e35000   msahci   msahci.sys   Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0185e000 fffff880`01869000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f48000 fffff880`00f52000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01112000 fffff880`01170000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02dcd000 fffff880`02dd8000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`0147d000 fffff880`0148f000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`0148f000 fffff880`01581000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04952000 fffff880`0495e000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`05f6c000 fffff880`05f7f000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`0495e000 fffff880`0498d000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`05293000 fffff880`052a8000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d15000 fffff880`02d24000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02c01000 fffff880`02c46000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01581000 fffff880`015e1000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`01869000 fffff880`0187a000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02dc1000 fffff880`02dcd000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c0b000 fffff800`031e7000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01247000 fffff880`013ea000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`019f0000 fffff880`019f9000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`049e5000 fffff880`049fb000   nusb3hub nusb3hub.sys Fri Sep 25 09:58:23 2009 (4ABCCC7F)
fffff880`045b5000 fffff880`045e5000   nusb3xhc nusb3xhc.sys Fri Sep 25 09:58:31 2009 (4ABCCC87)
fffff880`05f19000 fffff880`05f6c000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02cd9000 fffff880`02cff000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`048af000 fffff880`048cc000   parport  parport.sys  Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`00f92000 fffff880`00fa7000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f52000 fffff880`00f85000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fbc000 fffff880`00fc3000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00fc3000 fffff880`00fd3000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`0121a000 fffff880`0122b000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`06f47000 fffff880`06fed000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`052c8000 fffff880`05305000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c96000 fffff880`00caa000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0492e000 fffff880`04952000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0498d000 fffff880`049a8000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`049a8000 fffff880`049c9000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`049c9000 fffff880`049e3000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02d70000 fffff880`02dc1000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`01843000 fffff880`0184c000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0184c000 fffff880`01855000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01855000 fffff880`0185e000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`0104c000 fffff880`01086000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`05f7f000 fffff880`05f97000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04400000 fffff880`04432000   Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)
fffff880`05c3e000 fffff880`05e64300   RTKVHD64 RTKVHD64.sys Fri Jan 29 01:48:35 2010 (4B6284C3)
fffff880`06fed000 fffff880`06ff8000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`048a3000 fffff880`048af000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02d24000 fffff880`02d41000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`06e00000 fffff880`06eb7000   Sftfslh  Sftfslh.sys  Fri Apr 23 15:20:30 2010 (4BD1F2FE)
fffff880`07264000 fffff880`072b1000   Sftplaylh Sftplaylh.sys Fri Apr 23 15:20:28 2010 (4BD1F2FC)
fffff880`073ed000 fffff880`073f8000   Sftredirlh Sftredirlh.sys Fri Apr 23 15:20:39 2010 (4BD1F307)
fffff880`05ed8000 fffff880`05ee3000   Sftvollh Sftvollh.sys Fri Apr 23 15:20:08 2010 (4BD1F2E8)
fffff880`01475000 fffff880`0147d000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`09683000 fffff880`096f4000   spsys    spsys.sys    Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`07357000 fffff880`073ed000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`072f0000 fffff880`07357000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`072b1000 fffff880`072de000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`049e3000 fffff880`049e4480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`072de000 fffff880`072f0000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`01898000 fffff880`018a5000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`0187a000 fffff880`01898000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02d5c000 fffff880`02d70000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`004c0000 fffff960`004ca000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`01086000 fffff880`010ac000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04843000 fffff880`04855000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`045e5000 fffff880`045e6f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`0443d000 fffff880`0444e000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`05239000 fffff880`05293000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04432000 fffff880`0443d000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`03a00000 fffff880`03a56000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`00f85000 fffff880`00f92000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`01800000 fffff880`0180e000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`0180e000 fffff880`01833000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00fa7000 fffff880`00fbc000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01000000 fffff880`0104c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02cff000 fffff880`02d15000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02d41000 fffff880`02d5c000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`01833000 fffff880`01843000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e35000 fffff880`00ed9000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ed9000 fffff880`00ee8000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02cd0000 fffff880`02cd9000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000f0000 fffff960`00400000   win32k   win32k.sys   Tue Oct 19 23:08:46 2010 (4CBE5D3E)
fffff880`018d8000 fffff880`018e1000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f3f000 fffff880`00f48000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05ee3000 fffff880`05f04000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`01963000 fffff880`01971000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01971000 fffff880`0197d000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0197d000 fffff880`01986000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01986000 fffff880`01999000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

thepete85 · 03 Jan 2011

I started by removing the ATI driver as instructed. However, the link for the driver sweeper program was 404'ing for me, so I moved to the next step and downloaded and installed the new ATI driver.

I updated the realtek driver, but when trying to update the atheros driver, an error pops up informing me the installer can't find the installer cna't find the ethernet controller on my system.

As for the Arcsoft software, I couldn;t find any on my system; is it possible that I previously had arcsoft software inslatted, and uninstalled it imporperly, leaving the driver behind?

Thanks

CarlTR6 · 03 Jan 2011

Yes, it is possible that it is a left over driver accompanied by a left over registry key. Create a restore point. Using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate the driver file, and rename it from .sys to .old. Reboot and the driver will not load. This will break whatever software or hardware the driver is associated with.

Do you use Ethernet or are you wireless? If you do not use Ethernet, you can rename that driver as described above. Keep in mind that renaming will cause the Ethernet adapter not to work.

thepete85 · 03 Jan 2011

Restore point has been created, and athrx.sys has been changed to athrx.old. However, odly enough, I can't even find afc.sys (?).
The system hasn't crashed since I've posted here, but then again I haven't tried WoW yet.

Thanks