BSOD Help BCCode B3


  1. Posts : 2
    Windows 7 x64
       #1

    BSOD Help BCCode B3


    Hello,

    I would like some help fixing a blue screen problem I have been having recently. I have been having seemingly random blue screens while my computer has been idling, playing music, etc. My specifics are as follows:

    -Windows 7 x64 (Retail upgrade disc bought and installed by me) - originally
    installed XP, but decided to upgrade to 7
    -New self-built PC (couple of months old)
    -AMD Phenom II x4 965 BE, MSI 870A-G54 mobo, Crucial Ballistix 4gb DDR3
    1600 memory, MSI R5770 gpu, OCZ 700w power supply, AC CPU fan

    Thank you for your help in advance.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    VitriolicSword said:
    Hello,

    I would like some help fixing a blue screen problem I have been having recently. I have been having seemingly random blue screens while my computer has been idling, playing music, etc. My specifics are as follows:

    -Windows 7 x64 (Retail upgrade disc bought and installed by me) - originally
    installed XP, but decided to upgrade to 7
    -New self-built PC (couple of months old)
    -AMD Phenom II x4 965 BE, MSI 870A-G54 mobo, Crucial Ballistix 4gb DDR3
    1600 memory, MSI R5770 gpu, OCZ 700w power supply, AC CPU fan

    Thank you for your help in advance.
    These were all caused by your video driver. Please use the below instructions to remove and re-install the newest version.

    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

    When it is removed then download and install the fresh copy.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\123110-14601-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02e4b000 PsLoadedModuleList = 0xfffff800`03088e50
    Debug session time: Fri Dec 31 16:45:53.433 2010 (GMT-5)
    System Uptime: 0 days 3:20:11.776
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ...................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800495d817, fffff88007a10900, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+90817 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800495d817, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88007a10900, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+90817
    fffff880`0495d817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    CONTEXT:  fffff88007a10900 -- (.cxr 0xfffff88007a10900)
    rax=0000000000000000 rbx=fffffa8004d57590 rcx=fffffa8004bd01f0
    rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8004c3e010
    rip=fffff8800495d817 rsp=fffff88007a112d0 rbp=fffffa8004bd01f0
     r8=0000000000000015  r9=fffff88004d1f970 r10=0000000000000000
    r11=fffff88007a11420 r12=0000000000000000 r13=fffffa8006312d00
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0x90817:
    fffff880`0495d817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800495d817
    
    STACK_TEXT:  
    fffff880`07a112d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817
    
    
    FOLLOWUP_IP: 
    atikmdag+90817
    fffff880`0495d817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+90817
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94
    
    STACK_COMMAND:  .cxr 0xfffff88007a10900 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 2
    Windows 7 x64
    Thread Starter
       #3

    Thank you very much for your post. I am downloading the program now, and will reinstall as you have suggested.
      My Computer


 

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