BSOD Problem


  1. Posts : 2
    Windows 7 Professional 64bit
       #1

    BSOD Problem


    I have an ASUS Notebook N61Jv series.
    It came pre-installed with Windows 7 Professional 64bit.
    Intel core i5 CPU, 4GB memory.

    Attached are dumps from recent (Jan 4th, 2011) BSOD experience.

    Not sure if it's related, but prior to this I've been having regular problems with Windows 7 64bit freezing/hung, mainly with web browser - thus requiring frequent manual shutdown with power button.

    Thanks in advance for any assistance that may come my way

    Regards,
    Robo
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Hello,

    It appears that PC Tools is causing this problem. Please uninstall PC Tools, including Threatfire, and install Microsoft Security Essentials instead.

    MSE: http://www.microsoft.com/security_essentials

    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan  4 14:14:24.621 2011 (UTC - 5:00)
    System Uptime: 0 days 0:01:50.120
    *** WARNING: Unable to verify timestamp for PCTCore64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
    Probably caused by : PCTCore64.sys ( PCTCore64+272ea )
    BUGCHECK_STR:  0xc2_7_PCTC
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  pctsSvc.exe
    FAILURE_BUCKET_ID:  X64_0xc2_7_PCTC_PCTCore64+272ea
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  3. Posts : 2
    Windows 7 Professional 64bit
    Thread Starter
       #3

    Hi JK,

    Thanks a heap for your help!

    Everything now works great after removing PC Tools and installing MSE. Went from frozen/hung system requiring forced shut-down, also slow response with volume controls, USB connections, more than 50% of the time to no problems at all over the past week. WIndows 7 is a great OS, shame software such as PC Tools (which I paid for) that is touted as Windows 7 compatible causes such major problems.

    Thanks again,
    Robo
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    Glad to hear it's all working great now, Robo. Let us know if you need anything else!
      My Computer


 

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