BSOD Problem

Robo · 05 Jan 2011

I have an ASUS Notebook N61Jv series.
It came pre-installed with Windows 7 Professional 64bit.
Intel core i5 CPU, 4GB memory.

Attached are dumps from recent (Jan 4th, 2011) BSOD experience.

Not sure if it's related, but prior to this I've been having regular problems with Windows 7 64bit freezing/hung, mainly with web browser - thus requiring frequent manual shutdown with power button.

Thanks in advance for any assistance that may come my way

Regards,
Robo

Jonathan_King · 05 Jan 2011

Hello,

It appears that PC Tools is causing this problem. Please uninstall PC Tools, including Threatfire, and install Microsoft Security Essentials instead.

MSE: http://www.microsoft.com/security_essentials

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan  4 14:14:24.621 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:50.120
*** WARNING: Unable to verify timestamp for PCTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
Probably caused by : PCTCore64.sys ( PCTCore64+272ea )
BUGCHECK_STR:  0xc2_7_PCTC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  pctsSvc.exe
FAILURE_BUCKET_ID:  X64_0xc2_7_PCTC_PCTCore64+272ea
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Robo · 14 Jan 2011

Hi JK,

Thanks a heap for your help!

Everything now works great after removing PC Tools and installing MSE. Went from frozen/hung system requiring forced shut-down, also slow response with volume controls, USB connections, more than 50% of the time to no problems at all over the past week. WIndows 7 is a great OS, shame software such as PC Tools (which I paid for) that is touted as Windows 7 compatible causes such major problems.

Thanks again,
Robo

Jonathan_King · 14 Jan 2011

Glad to hear it's all working great now, Robo. Let us know if you need anything else!