Black screen of death.


  1. Jackal
    Posts : 46
    WIN 7 HP 64bit
       New #1

    Black screen of death.


    Hi guys, ive posted here before about my issue, thought it was resolved but apparently not.

    I use after effects alot, and just recently it causes my PC to restart, no BSOD, no crash report, nothing, all it does is makes my PC screen go black, and restarts - asks me to run in safe mode incase of recovery etc - i cant for the life of me figure out why its doing this...

    i did GPU, CPU, RAM stress tests and it didnt reoccur, did memtest with 11 passes and 0 errors...only seems to happen in after effects...

    Event viewer shows that kernel lost power - nothing else...

    help plz
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  3. Jackal
    Posts : 46
    WIN 7 HP 64bit
    Thread Starter
       New #2

    anyone have any ideas?
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  4. cluberti
    Posts : 2,528
    Windows 10 Pro x64
       New #3

    If you go into the Advanced System Settings link in the System properties (right click computer in the start menu, select properties), click the "Settings" button in the 'Startup and Recovery' section of the "Advanced" tab, is "Automatically restart" checked? If so, uncheck it to make sure it's not doing a BSOD and rebooting. However, if this is unchecked and the system is just restarting, that's a hardware issue (either bad hardware or a PSU problem) - that would be happening "underneath" Windows, so to speak, at the hardware level somewhere.
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  6. Jackal
    Posts : 46
    WIN 7 HP 64bit
    Thread Starter
       New #4

    My "restart automatically" is unchecked, i have made sure of it earlier, however when the issue does happen, it locks up - with visuals still on screen sometimes just a black screen.
    Though it only happens in after effects, and ive stressed / stability tests my GPU / CPU / RAM simutaneously for maximum power output of my PSU and nothing happens, could it be a recent update after effects installed --- and failed?

    Will be reinstalling it now.
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  7. Jackal
    Posts : 46
    WIN 7 HP 64bit
    Thread Starter
       New #5

    uninstalling - reinstalling didnt seem to fix it.
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  8. cluberti
    Posts : 2,528
    Windows 10 Pro x64
       New #6

    It likely wouldn't - again, given your description, this is a hardware issue, not a Windows issue. Reinstalling Windows would have no effect on a non-Windows issue.
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  10. Jackal
    Posts : 46
    WIN 7 HP 64bit
    Thread Starter
       New #7

    i meant after effects :) i felt the urge to take out the electricity plug and it kinda sparked maybe a shortage, i turned on the pc and it didnt happen again... i guess my carpet floor is causing epic static interference.
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