System freeze and STOP:0x0000124 BSOD

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  1. AlexFI
    Posts : 6
    Windows 7 Ultimate 64 bit
       New #1

    System freeze and STOP:0x0000124 BSOD


    Hey everyone,
    This is my first post here and you guys are the only thing keeping me from sending back my 1-day old MSI CX500DX laptop back to the retailer for servicing. As i said i bought my laptop yesterday and installed win 7 on it. It came as a free OS machine. Second off i installed the usual programs, firefox, avira, utorrent etc. First BSOD happened while i was watching utorrent download something. It was a STOP 0x000124 BsOD. They continued usually after 10-20 minutes of laptop up-time. Today i installed the latest video/audio/lan drivers from the msi site. Surprise surprise! BsOD stopped but constant freezes came along. Same thing, after 10-20 mins of laptop up-time it freezes forcing me to restart the computer manually. It happened like so all day and 5 mins ago, i got another BsOD. Same one, stop 0x124. As i am not totally sure how to create a minidump .rar etc, i will be back with that later on. Does anyone have an idee as to what this can be or how to solve it? As i mentioned earlier the laptop is brand new, with a full 2-year warranty and if i can't solve this with your guys help i am forced to send it back to the retailer, but i sure hope there will be no need for that.
      My Computer
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  3. betrayed
    Posts : 16
    Windows 7 Ultimate 32bit
       New #2

    BSOD posting instructions
    please post this so they can help you
      My Computer
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  4. TonyTiger2004
    Posts : 398
    Windows 7 Ultimate x64
       New #3

    Hello Alex Welcome to Sevenforums!!

    Yes follow the BSOD posting instructions and also make sure your dump loging is enabled.


    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click System.
    3. Click the Advanced tab, and then click Settings under Startup and Recovery.
    4. Check Write an even to the system log, and Automatically restart.
    5. In the Write debugging information list, click Small memory dump (256k).

    Location of Dumps:
    C:\Windows\minidump

    On another note: stop 0x124 is a hardware related issue, but i will need the dump files to investigate any further.

    You can refer to this thread in the mean time for reading information things you can try and if anything in the thread is something you tried with no success or something you have done. Ex. Overclocking etc.. Let me know.

    Stop 0x124 - what it means and what to try

    Post up your dumps once you have them.

    - Tony
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  6. AlexFI
    Posts : 6
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #4

    ok so i'm back with the dumps and i'll post the mini's aswell as soon as it crashes again.
      My Computer
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  7. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #5

    AlexFI said:
    ok so i'm back with the dumps and i'll post the mini's aswell as soon as it crashes again.
    You have uploaded the wrong file, try again

    0x124 is a hardware error
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  8. TonyTiger2004
    Posts : 398
    Windows 7 Ultimate x64
       New #6

    AlexFI said:
    ok so i'm back with the dumps and i'll post the mini's aswell as soon as it crashes again.
    Yes you uploaded the tool itself lol run the tool and upload that with the perfmon.html
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  10. AlexFI
    Posts : 6
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #7

    uhm...i've uploaded the Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML. I thought thats what i was supposed to upload.
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  11. AlexFI
    Posts : 6
    Windows 7 Ultimate 64 bit
    Thread Starter
       New #8

    omg my bad.i'll be back with the good files
      My Computer
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  12. TonyTiger2004
    Posts : 398
    Windows 7 Ultimate x64
       New #9

    AlexFI said:
    uhm...i've uploaded the Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML. I thought thats what i was supposed to upload.
    You uploaded Windows_NT6_BSOD_jcgriff2.EXE and not the folder :). and as stated already by me and Yowan it does appear to be a hardware error.

    If indeed thats the case your laptop only being 2 days old i would return it and let them fix it, as it should be well under warranty.
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  13. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #10

    AlexFI said:
    uhm...i've uploaded the Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML. I thought thats what i was supposed to upload.
    The Windows_NT6_BSOD_jcgriff2 folder should be located in Documents
    Zip it and upload it
      My Computer
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