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Windows 7: printer not working

06 Jan 2011   #11
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

How do you change it to C:\TEMP

Sorry not really good at CMD


My System SpecsSystem Spec
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06 Jan 2011   #12
cluberti

Windows 10 Pro x64
 
 

No worries - once you open an elevated cmd prompt (start, type in "cmd", right click on the cmd.exe item in the start menu list and select "Run as Administrator'), you change directories with the "cd" command. So, "cd C:\temp" will change the directory to C:\temp.
My System SpecsSystem Spec
06 Jan 2011   #13
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

My System SpecsSystem Spec
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06 Jan 2011   #14
cluberti

Windows 10 Pro x64
 
 

Headed out for food, but I'll take a look later this evening.
My System SpecsSystem Spec
06 Jan 2011   #15
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

Thank you =D

I think im getting a new computer in 6 months if i do good in my tests but i need the printers for my schoolwork and its so annoying spending a whole day reinstalling windows
My System SpecsSystem Spec
06 Jan 2011   #16
cluberti

Windows 10 Pro x64
 
 

Well, if you did what I said and dumped the spoolsv.exe process with the error on-screen, the error is most definitely not coming from the print spooler service itself. Very odd, but the dump doesn't lie.

Can you post a screenshot of your desktop with the error displayed?
My System SpecsSystem Spec
06 Jan 2011   #17
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

There its in the attachments

il try to do the dump again

http://www.**************/file/d37dk9...107_140002.dmp
My System SpecsSystem Spec
06 Jan 2011   #18
cluberti

Windows 10 Pro x64
 
 

Well, that's the print error from the add printer dialog. This is usually caused by an installed driver loaded into the spooler that is not running properly once installed, so in looking again at your print spooler dump I did notice this:
Code:
0:006> kn
 # ChildEBP RetAddr  
00 0210f82c 779b8f8f ntdll!KiFastSystemCallRet
01 0210f830 779b8fc2 user32!NtUserGetMessage+0xc
02 0210f84c 014c231b user32!GetMessageW+0x33
WARNING: Stack unwind information not available. Following frames may be wrong.
03 0210fa78 77321194 CNAS0MMK+0x231b
04 0210fa84 77bcb495 kernel32!BaseThreadInitThunk+0xe
05 0210fac4 77bcb468 ntdll!__RtlUserThreadStart+0x70
06 0210fadc 00000000 ntdll!_RtlUserThreadStart+0x1b
 
0:014> lmvm cnas0mmk
start    end        module name
014c0000 014d2000   CNAS0MMK T (no symbols)           
    Loaded symbol image file: CNAS0MMK.DLL
    Image path: C:\Windows\System32\CNAS0MMK.DLL
    Image name: CNAS0MMK.DLL
    Timestamp:        Wed Apr 18 04:13:58 2007 (4625D346)
    CheckSum:         0001F2E0
    ImageSize:        00012000
    File version:     1.2.0.0
    Product version:  1.2.0.0
    File flags:       0 (Mask 3F)
    File OS:          10004 DOS Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This .dll is using one of the many filenames that the win32.banker.xjh worm is known to use, and I believe this machine is likely infected by this (very old, but very serious) trojan given you mentioned earlier that you knew that your PC was already "messed up", you couldn't run process monitor, etc - all telltale signs of an infection given what I've just found running on your PC. I think it might be best right now to stop worrying about your printers, and start worrying about the security of your PC (especially if you do any internet banking, as this particular nasty is specifically designed to watch for such activity and report it to whomever it is configured to upload the data to).
My System SpecsSystem Spec
06 Jan 2011   #19
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

i dont do any internet banking and how can i get rid of it?
My System SpecsSystem Spec
06 Jan 2011   #20
cluberti

Windows 10 Pro x64
 
 

Read the link. You can download Microsoft Security Essentials (MSE), update it, and then try to use it to clean the system. Not sure if it will work, but it's worth a try. Whatever you're using as an antivirus solution may not be good enough, assuming you are keeping it updated regularly.
My System SpecsSystem Spec
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 printer not working




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