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Windows 7: printer not working

06 Jan 2011   #1
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 
printer not working

When i try to install a printer i always get

printer driver was not installed. operation could not be completed (error 0x0000007c)

Does anyone know how to fix this?


My System SpecsSystem Spec
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06 Jan 2011   #2
cluberti

Windows 10 Pro x64
 
 

That error means "ERROR_INVALID_LEVEL", which is *really* odd for a printer driver. Is this specific to one specific driver, or does any driver cause this? Which drivers have you tried if the latter is the case?
My System SpecsSystem Spec
06 Jan 2011   #3
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

i have two printers but both of them have the same error

Dell Colour printer 1320c
Canon MF4380dn

i had this before and i reinstalled windows but now its happening again but i dont know why
My System SpecsSystem Spec
.

06 Jan 2011   #4
cluberti

Windows 10 Pro x64
 
 

Here's what I need then - download and extract procdump.exe from here to a temporary folder (C:\TEMP, for example), and also download and extract procmon.exe from here to a temporary folder (again, C:\TEMP).

Next, run procmon.exe to start logging. Then, as quickly as is possible, install one of the two drivers you mentioned again to reproduce the error. Once the error occurs (do NOT close or dismiss the error - leave it up on-screen!), as quickly as is possible click File > Save in the process monitor window. Click OK to save the file (the "Path" box will show you where the .pml file will be saved), and then close the process monitor window to stop the logging.

Next, open an elevated cmd prompt to C:\TEMP and run this command:
procdump -accepteula -mp spoolsv.exe

Once you have executed the above command and a .dmp file is created in the temporary folder, you can close the error.

Lastly, ZIP or RAR the resulting .dmp file and .pml file you just created, upload them somewhere, and provide a link so we can download and analyze.
My System SpecsSystem Spec
06 Jan 2011   #5
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

i got this out of memory thing from procmon.exe
My System SpecsSystem Spec
06 Jan 2011   #6
cluberti

Windows 10 Pro x64
 
 

I edited my post - please re-read (I changed the steps a bit and added the links). I clicked the "Post" button on accident a bit too quickly first .
My System SpecsSystem Spec
06 Jan 2011   #7
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

Got out of memory unable to allocate a memory blocksize of __________
My System SpecsSystem Spec
06 Jan 2011   #8
cluberti

Windows 10 Pro x64
 
 

You got that error... when?
My System SpecsSystem Spec
06 Jan 2011   #9
Geometrikz

Wiindows 7 Ultimate 32 bit
 
 

when i opened process monitor

i know my computer is messed up
My System SpecsSystem Spec
06 Jan 2011   #10
cluberti

Windows 10 Pro x64
 
 

Yeah. See if you can at least do step 2 and get the .dmp file from procdump. Installing printer drivers is likely the least of your problems, though.
My System SpecsSystem Spec
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 printer not working




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