System Freeze when Launching certain applications

xNovoxx · 07 Jan 2011

Recently I have found a reoccurring problem with my system. When I launch certain programs such as Skype or certain games such as Diablo II/Warcraft/Gunbound, the computer completely freezes up to the point where I can't move or even alt-cntrl-dlt out, forcing me to fully shut down my computer and reload it. Oddly enough, games such as Football Manager 2011 who are fairly demanding seem to work perfectly fine.

Here is some information about the computer itself:
I am using a Gateway Netbook with 3GB ram, intel core 2 solo processor SU3500.

I am running Windows 7 Home Premium 32bit.

This issue seems to have arose a couple months ago as previously I was able to run Skype smoothly and then one day I was unable to causing a full out system freeze.

I hope this is enough information but if I am missing anything let me know and I'll do my best to provide the correct information.

Thank you.

Note : Is it possible I might've turned something off in services that could lead to this error?

TonyTiger2004 · 07 Jan 2011

Hello Novo, Welcome to SevenForums!

Let me say im sorry you seem to be having troubles, these sound like driver issues, So for starters i want you to Enable Verifier. Now if this is a driver issue its going to crash to a BSOD do NOT FRET. If indeed it crashes it will create a dump file and present a stop code on the bluescreen of which your going to remember and post it up here along with the dump file if indeeed it crashes once verifier is running.

First lets makes sure your setup to create a dump file if it blue screens.

Click Start, point to Settings, and then click Control Panel.
Double-click System.
Click the Advanced tab, and then click Settings under Startup and Recovery.
Check Write an even to the system log, and Automatically restart.
In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:
C:\Windows\minidump

Once thats done refer to this thread to help setup Verifier, Which will require a reboot.
Using Driver Verifier to identify issues with Drivers

IF indeed it does Crash to a BSOD refer to this thread as it will tell you what to upload which will give us a bunch of files along with the dump files to track down the issue.
https://www.sevenforums.com/crashes-d...tructions.html

Note: If it crashes to BSOD, Just go to the start menu and type verifier /reset to turn it off. Can do this in windows if it gives you enough time, or Safemode via the F8 key.

- Tony

xNovoxx · 07 Jan 2011

alright I have launched the verifier and I actually am currently running it. No errors so far with the drivers.

So from what I understand, I should launch the program that would be creating that problem in the first place while running the verifier. My question is, what if the system just freezes as it has previously without sending me to a BSOD?

TonyTiger2004 · 07 Jan 2011

xNovoxx said:

alright I have launched the verifier and I actually am currently running it. No errors so far with the drivers.

So from what I understand, I should launch the program that would be creating that problem in the first place while running the verifier. My question is, what if the system just freezes as it has previously without sending me to a BSOD?

Most of the time Running Verifier correctly (as the thread says) it should BSOD instead of just freezing. If however it does not Freeze, I would still recommend checking your drivers starting with Video Card and moving on to Network Adapters, sound cards, motherboard drivers, And possibly even a Bios update! Also would be a good time to remove old software your not using anymore.

Just keep us up to date. Continue running verifier while you do whatever you normally do on your PC

EDIT: Also in the Mean time open up an elevated command prompt
Go to start type in cmd.exe once it shows up right click and Click Run as Administrator
Then type dism /online /get-drivers Then Press Enter
Once it loads and finishes up right click in the CMD window and click mark
Highlight all the txt and hit ctrl+c on your keyboard to copy that info
Open Notepad and copy the info in it save as .txt and upload it here

So that i can go over the 3rd Party Drivers installed.

- Tony

xNovoxx · 07 Jan 2011

here you go

Code:

C:\Windows\system32>dism /online /get-drivers

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7600.16385

Obtaining list of 3rd party drivers from the driver store...

Driver packages listing:

Published Name : oem0.inf
Original File Name : prnms001.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 21/06/2006
Version : 6.1.7600.16385

Published Name : oem1.inf
Original File Name : iaahci.inf
Inbox : No
Class Name : hdc
Provider Name : Intel
Date : 04/06/2009
Version : 8.9.0.1023

Published Name : oem10.inf
Original File Name : synpd.inf
Inbox : No
Class Name : Mouse
Provider Name : Synaptics
Date : 27/02/2009
Version : 12.2.4.1

Published Name : oem11.inf
Original File Name : usbaapl.inf
Inbox : No
Class Name : USB
Provider Name : Apple, Inc.
Date : 14/07/2009
Version : 6.0.9999.45

Published Name : oem12.inf
Original File Name : netaapl.inf
Inbox : No
Class Name : Net
Provider Name : Apple
Date : 30/04/2009
Version : 1.6.0.1

Published Name : oem13.inf
Original File Name : iaahci.inf
Inbox : No
Class Name : hdc
Provider Name : Intel
Date : 11/02/2009
Version : 8.8.0.1009

Published Name : oem14.inf
Original File Name : ssusb.inf
Inbox : No
Class Name : USB
Provider Name : Alcor Micro, Corp.
Date : 08/04/2009
Version : 1.4.0.1

Published Name : oem15.inf
Original File Name : l1c60x86.inf
Inbox : No
Class Name : Net
Provider Name : Atheros
Date : 27/04/2009
Version : 1.0.0.19

Published Name : oem16.inf
Original File Name : ich9core.inf
Inbox : No
Class Name : System
Provider Name : Intel
Date : 21/01/2009
Version : 9.1.1.1013

Published Name : oem17.inf
Original File Name : ich9smb.inf
Inbox : No
Class Name : System
Provider Name : Intel
Date : 30/01/2008
Version : 8.6.1.1001

Published Name : oem18.inf
Original File Name : pm45gm45.inf
Inbox : No
Class Name : System
Provider Name : Intel
Date : 28/06/2008
Version : 9.1.0.1003

Published Name : oem19.inf
Original File Name : hdart9.inf
Inbox : No
Class Name : MEDIA
Provider Name : Realtek Semiconductor Corp.
Date : 09/06/2009
Version : 6.0.1.5869

Published Name : oem2.inf
Original File Name : iastor.inf
Inbox : No
Class Name : SCSIAdapter
Provider Name : Intel
Date : 04/06/2009
Version : 8.9.0.1023

Published Name : oem20.inf
Original File Name : netw5v32.inf
Inbox : No
Class Name : net
Provider Name : Intel
Date : 04/03/2009
Version : 12.4.0.21

Published Name : oem21.inf
Original File Name : prnca001.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 21/06/2006
Version : 6.0.6000.16386

Published Name : oem22.inf
Original File Name : igdlh.inf
Inbox : No
Class Name : Display
Provider Name : Intel Corporation
Date : 03/06/2009
Version : 8.15.10.1808

Published Name : oem23.inf
Original File Name : lmanager.inf
Inbox : No
Class Name : Keyboard
Provider Name : Gateway
Date : 14/05/2009
Version : 2.0.1.218

Published Name : oem24.inf
Original File Name : vclone.inf
Inbox : No
Class Name : SCSIAdapter
Provider Name : Elaborate Bytes AG
Date : 08/08/2009
Version : 5.4.3.5

Published Name : oem25.inf
Original File Name : netw5s32.inf
Inbox : No
Class Name : net
Provider Name : Intel
Date : 13/01/2010
Version : 13.1.1.1

Published Name : oem26.inf
Original File Name : kit23627.inf
Inbox : No
Class Name : Display
Provider Name : Intel Corporation
Date : 02/09/2009
Version : 8.15.10.1892

Published Name : oem27.inf
Original File Name : nethss.inf
Inbox : No
Class Name : NetService
Provider Name : Hotspot Shield
Date : 13/01/2009
Version : 1.0.0.1

Published Name : oem28.inf
Original File Name : nethss_m.inf
Inbox : No
Class Name : Net
Provider Name : Hotspot Shield
Date : 13/01/2009
Version : 1.0.0.1

Published Name : oem29.inf
Original File Name : oemwin2k.inf
Inbox : No
Class Name : Net
Provider Name : Anchorfree HSS Adapter
Date : 09/09/2009
Version : 16.0.0.4

Published Name : oem3.inf
Original File Name : prnms001.inf
Inbox : No
Class Name : Printer
Provider Name : Microsoft
Date : 01/01/1601
Version : 0.0.0.0

Published Name : oem4.inf
Original File Name : netathr.inf
Inbox : No
Class Name : Net
Provider Name : Atheros Communications Inc.
Date : 09/06/2009
Version : 7.7.0.331

Published Name : oem5.inf
Original File Name : netathrx.inf
Inbox : No
Class Name : Net
Provider Name : Atheros Communications Inc.
Date : 09/06/2009
Version : 7.7.0.331

Published Name : oem6.inf
Original File Name : igdlh.inf
Inbox : No
Class Name : Display
Provider Name : Intel Corporation
Date : 21/05/2009
Version : 7.15.10.1787

Published Name : oem7.inf
Original File Name : intchdmi.inf
Inbox : No
Class Name : MEDIA
Provider Name : Intel(R) Corporation
Date : 05/12/2008
Version : 6.10.1.2068

Published Name : oem8.inf
Original File Name : netathr.inf
Inbox : No
Class Name : Net
Provider Name : Atheros Communications Inc.
Date : 22/06/2009
Version : 7.7.0.343

Published Name : oem9.inf
Original File Name : netathrx.inf
Inbox : No
Class Name : Net
Provider Name : Atheros Communications Inc.
Date : 22/06/2009
Version : 7.7.0.343

The operation completed successfully.

xNovoxx · 07 Jan 2011

unfortunately, when I launched the .exe, the whole pc simply froze and did not send me to a BSOD.

I checked the drivers for the gfx card and it said it is up-to-date.
I have been removing old programs on a regular basis.

The thing that i find strange is that this error should be repeating with Football Manager 2010 and 2011 but it doesn't, the game runs really smooth and never had an issue with any crashes. Also, Skype worked perfectly fine for a long time and then suddenly it sent me into a freeze.

xNovoxx · 10 Jan 2011

Been running the system with verifier for 2 days and no BSOD yet. I tried inducing it by launching applications that are causing me the freeze but all it does is actually freeze the PC and no send it to BSOD.

TonyTiger2004 · 10 Jan 2011

Sorry i have not posted in a bit, been busy lately.

May need to update your bios to the latest version, I had to update my Bios before my computer would post a BSOD. Go to the Support/Manufacture website and check bios version, Follow the instructions on updating your bios. ( Downloads & Support Documents )

We cant do much trouble shooting without a dump file. But check all your drivers and things on the support website make sure all everything is up to date. Run your virus scan, Malwarebytes (Malwarebytes ) to clean up things a bit.

- Tony

xNovoxx · 14 Jan 2011

Alright I got the full version of malwarebytes and did a full scan etc. and here were the results :

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 24
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 10
Files Infected: 29

I had loads of registry infected data.

Before I go on and test running the program (i hate shutting down pc when it freezes of fear of corrupt data) I'd like to know if its possible that the issue could've arose from those infected registries. Most of the registry errors refer to some ClickPotato.

Also, on a side note, I have an issue discovering which BIOS data to update since my Laptop was a limited edition from futureshop and wasn't sold in US. Many say that its exactly the same as one of the ACER netbooks just with Gateway tag.

This is the BIOS it is currently running : INSYDE v0.3117, 08/09/2009
If it helps.

Sorry for prolonged periods before i reply. University tends to take my time over.

xNovoxx · 21 Jan 2011

going to bump it. hopefully the new information i provided earlier can bring light to the issue