Bsod

windowsuser111 · 10 Jan 2011

hi, i got a bsod and it rebooted normally
win 7 x64 home premium oem
inspiron 580, bought it in november

logs (recorded as instructed in the sticky post) attached

windowsuser111 · 10 Jan 2011

whoops, forgot to do the performance monitor check, here's the html file

windowsuser111 · 11 Jan 2011

bump

Tews · 11 Jan 2011

Your .dmp file is blaming acedrv09.sys (Part of ProtectDISC Software) This is from February 2007, and may not be compatible with Windows 7. Download the latest version from their website, or uninstall the software. ProtectDISC Software

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a009829000, 0, fffff88000fdfc02, 0}

Unable to load image \??\C:\Windows\system32\drivers\acedrv09.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for acedrv09.sys
*** ERROR: Module load completed but symbols could not be loaded for acedrv09.sys
Unable to load image \SystemRoot\system32\DRIVERS\MpFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys

Could not read faulting driver name
Probably caused by : acedrv09.sys ( acedrv09+4c02 )

Followup: MachineOwner
---------

Code:

start             end                 module name
fffff880`00fdb000 fffff880`00fff000   acedrv09 acedrv09.sys Fri Feb 09 08:51:36 2007 (45CC7C68)

windowsuser111 · 11 Jan 2011

thanks
is there any way for me to tell which program the drm software is attached to?

edit:ah, judging from another thread on this forum, it appears to be magix music maker which i had recently installed
thanks again for the help

Tews · 11 Jan 2011

Hope that it solves your problem..

windowsuser111 · 15 Jan 2011

i neglected to uninstall magix music maker 12

it happened again once, i was awa for a while and logged in to find the screen looking weird because the ati drivers were gone (and i couldnt reinstall because the inf folder wasn't there either) so i rebooted and used startup repair and system restore to fix everything
when it happened the third time, startup repair "couldn't fix it automatically", so i can't even log in anymore

Tews · 15 Jan 2011

Don't panic ... see if you can login into safe mode ... if you can do a system restore to your last known configuration that allowed you to boot normally...

windowsuser111 · 15 Jan 2011

safe mode doesn't seem to work (you go into safe mode by holding f8 as it's starting right?), it just makes this odd noise as i'm holding the key down and keeps starting up and proceeds to the startup repair/start normally selection menu

btw in the system repair details it said something like "unspecified changes to configuration could have caused the problem"
the closest thing i can remember doing is this - http://forums.gamesforwindows.com/t/8958.aspx - to fix a game error

edit: i've started system restore by going into "advanced recovery options", i'll post about how it goes

windowsuser111 · 15 Jan 2011

it didn't work, it briefly bluescreens and boots into the system rpair menu again (like always), i'll try again with an earlier restore point

edit: ok, the earlier point worked, now time to uninstall the magix crap

too bad i also lost some good stuff from giveaway of the day...