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Windows 7: windows has recovered from an unexpected shutdown windows 7

19 Jan 2011   #21
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by Kwbaseball13 View Post
How do i get rid a rootkit im guessing some type of Anti-virus but could you recommend any for my specific problem this is the first time something like this has ever happened to my computer. thanks for responding carltr6
I am not a security expert. I suggest that you start a thread in the System Security section and ask for help there: System Security - Windows 7 Forums. There are some really good pros there. You can tell them that you posted in the BSOD section, uploaded your files, and they contained a rootkit.

If you have a system image when you know your system was clean, you can reformat your drive and re-image it. Just so you know, malware can certainly cause BSOD's.


My System SpecsSystem Spec
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19 Jan 2011   #22
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by vinwin06 View Post
I tried with the driver verifier but its not working for me, because once i reboot the system its hang up in stat up windows itself. Then now i restore the system with the previous back up.

Can you please suggest some other way of finding out the issue.
Very good job of following the instructions in the tutorial. OK, let's test your RAM with Memtest. Please follow the instructions in this tutorial: RAM - Test with Memtest86+. Run Memtest from a cold boot after your computer has been off for a an hour or two. Let it run for a minimum of 7 passes. This will take 6-8 hours. Errors will show on your screen in red. If you see errors, you can stop the test. Post back with your results.
My System SpecsSystem Spec
19 Jan 2011   #23
vinwin06

Windows 7 Ultimate x32
 
 

whether the above reply is for me?
My System SpecsSystem Spec
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19 Jan 2011   #24
vinwin06

Windows 7 Ultimate x32
 
 

Ok i will try that also.
My System SpecsSystem Spec
19 Jan 2011   #25
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Yes, that reply was for you. I quoted you to avoid confusion. I apologize for the hijacking of your thread. I am sure kwbaseball13 is plenty concerned about his system since his thread was removed.
My System SpecsSystem Spec
20 Jan 2011   #26
Dwarf

Windows 8.1 Pro RTM x64
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Yes, that reply was for you. I quoted you to avoid confusion. I apologize for the hijacking of your thread. I am sure kwbaseball13 is plenty concerned about his system since his thread was removed.
I removed it, so I've VM'd him with the reason for the removal of his thread.
My System SpecsSystem Spec
20 Jan 2011   #27
vinwin06

Windows 7 Ultimate x32
 
 

i did the memory test also it passes 9 test. after that i reboot the systam my key board and mouse has not working, so i reinstall the OS with less application today evening. We will see what's going to happen . I will update you once i reach home.

Still if the problem persists what we need to do?
My System SpecsSystem Spec
20 Jan 2011   #28
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Since you reinstalled Win 7, which is a good idea, we will have to see what happens next. As far as troubleshooting goes, you are starting over with a new install. Upload any dumps you get and we will go from there.
My System SpecsSystem Spec
20 Jan 2011   #29
vinwin06

Windows 7 Ultimate x32
 
 

today i did not get any system crash this is a surprise for me. But i have installed only limited application. May be today i will install some more application and see what happens.

Moreover still i did not activate the windows its in trail period only. I will activate and see the results.
My System SpecsSystem Spec
20 Jan 2011   #30
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Thanks for the update and I am glad you did not have a crash.
My System SpecsSystem Spec
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 windows has recovered from an unexpected shutdown windows 7




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