Please help me solve my first BSOD


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Please help me solve my first BSOD


    Hi guys,

    I've just had several BSOD tonight but I've got no idea what's triggering them.

    I'm running Windows Home Premium 64-bit full retail version, self installed when I built my machine 14 months ago.

    Dump files are attached.

    Thanks.
      My Computer


  2. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #2

    Hi! anon83, welcome to 7F :)

    It doesn't show in your system specs, but do you have this type of NIC? NETGEAR WG311v3 54Mbps Wireless PCI Adapter

    One item I saw was:
    NETGEAR WG311v3 54Mbps Wireless PCI Adapter, cannot start properly. It may not have the correct driver installed or may be experiencing a hardware failure.
    I'd start by upgrading your drivers for this device.

    You have a lot of reading to do first:
    ftp://downloads.netgear.com/files/wg311v3_manual_12feb07.pdf Manual
    On page 1-10 start with Removing the WG311 v3 Software, and Upgrading the WG311 v3 Software in Chapter 1 Basic Setup.

    The product page with downloads is here.
    Answer Home > Products > Wireless Adapters > WG311 > WG311v3

      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi Anak,

    Thanks for your reply and advice.

    My wireless adapter and Windows 7 simply don't get on with each other. Therefore, since I'm not using it, I've taken it out of my machine - permanently.

    I've re-run the reports since doing this and posted them for review.

    Any more help with this would be much apreciated.:)
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #4

    This reminds me of the Rootkit.Win32.TDS virus that is plaguing many systems these days. Please run this tool: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

    ...Summary of the dumps:
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Jan 12 06:08:59.932 2011 (UTC - 5:00)
    System Uptime: 0 days 0:00:43.321
    Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Jan 12 05:39:56.954 2011 (UTC - 5:00)
    System Uptime: 0 days 0:00:39.343
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  explorer.exe
    FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Jan 12 05:38:07.309 2011 (UTC - 5:00)
    System Uptime: 0 days 0:00:41.698
    Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Jan 12 05:36:14.946 2011 (UTC - 5:00)
    System Uptime: 0 days 0:00:34.335
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
    Probably caused by : msrpc.sys ( msrpc!LRPC_CASSOCIATION::OpenSecurityContext+118 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  dpupdchk.exe
    FAILURE_BUCKET_ID:  X64_0xA_msrpc!LRPC_CASSOCIATION::OpenSecurityContext+118
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 23:27:53.572 2011 (UTC - 5:00)
    System Uptime: 0 days 0:00:34.586
    Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 23:26:09.754 2011 (UTC - 5:00)
    System Uptime: 0 days 0:00:27.144
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  conhost.exe
    FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 09:33:25.970 2011 (UTC - 5:00)
    System Uptime: 0 days 0:02:34.359
    Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+6e )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  mscorsvw.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+6e
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 09:29:41.340 2011 (UTC - 5:00)
    System Uptime: 0 days 0:11:11.355
    Probably caused by : ntkrnlmp.exe ( nt!IopSymlinkFreeRelatedMountPointChain+d )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  MpCmdRun.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!IopSymlinkFreeRelatedMountPointChain+d
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 09:17:19.502 2011 (UTC - 5:00)
    System Uptime: 0 days 0:00:57.891
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  dpupdchk.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 09:15:09.496 2011 (UTC - 5:00)
    System Uptime: 0 days 0:13:30.885
    Probably caused by : ntkrnlmp.exe ( nt!KiApcInterrupt+1f1 )
    BUGCHECK_STR:  0x1E_c0000005
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  wermgr.exe
    FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiApcInterrupt+1f1
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 08:32:18.977 2011 (UTC - 5:00)
    System Uptime: 0 days 0:10:33.367
    Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Jan 11 05:11:55.210 2011 (UTC - 5:00)
    System Uptime: 0 days 0:10:36.599
    Probably caused by : ntkrnlmp.exe ( nt!IopSymlinkFreeRelatedMountPointChain+d )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  MpCmdRun.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!IopSymlinkFreeRelatedMountPointChain+d
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  5. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #5

    Thank You Jonathan.

    I was just going to post over on the need more help thread until I saw your post. (I need more practice interpreting dump and jcgriff2 files.)

    I'm going to be busy most of the day here, I have to go out and blow the 4" of snow we got overnight, and then try to figure out a 80080005 error on update KB 2415640.

    It says failed, but when I went to try and re-install it from its KB page, that tells me it is already installed...

    Thanks again,

    Steve
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    No problems.

    If you need help with that error, contact niemiro.
      My Computer


  7. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    After following that advice the problem is gone.

    Thanks guys, you've been a great help.
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #8

    Great, glad to hear it helped. Let us know if you need anything else!
      My Computer


  9. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #9

    Certainly appreciate the kudos anon83, but I yield to my esteemed colleague, Jonathan on this one.
      My Computer


 

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