Windows 7 crashing after update...

ricjaff · 13 Jan 2011

Hello all, I've had my laptop for about 3 years now, and have had Windows 7 on it for about a year and a half now. I have never had any issues with 7 until this time, aside from a scarce amount of past bsods which resolved themselves with a simple restart.

However, on 1/12/11 around 2 AM, my laptop started to auto-update. Before I went to sleep I shut it down & installed the updates, then went to sleep. The next morning upon turning on the top, after the windows logo appeared and the updates finished applying themselves, I fell privy to the bsod. After starting up again, it asked me to do a launch system restore, which I did. The system was then fine, but within minutes the auto-update started, and lo and behold -- when i clicked the Start, there was the orange update shield by the shutdown button again. So, I tried it again, same thing, same process. This is now my third restart (but really 6th, since the process involved the initial startup-crash, then reboot to system restore), and I don't know what I should do. Please help me out

Basic Info:
-Windows 7 Home Premium 32-bit
-Windows Vista was the original OS (pre)installed
-Acquired Windows 7 through a student promotional website http://www.win741.com
-Laptop aged around 3 years
-Windows 7 installed for around 1.5 years

Additional Info from CPU-Z, S.M.A.R.T. report, and bsod protocol:

cybercore · 13 Jan 2011

The memory settings are right.
The HDD is also fine except that the temps are a little high, not critical though.

The culprit is Symantec, uninstall and replace it with Microsoft Security Essentials.

http://us.norton.com/support/kb/web_...834EN&ln=en_US

http://www.microsoft.com/security_essentials/

Uninstall Daemon Tools:
sptd.sys Sun Oct 11 16:54:02 2009

http://www.duplexsecure.com/faq

Update NVIDIA videocard drivers:
nvBridge.kmd Sat Oct 03 13:45:45 2009
nvlddmkm.sys Sat Oct 03 14:05:58 2009

Update Sonic Solutions
Px Engine Device Driver for Windows 2000/XP
PxHelp20 Mon Jul 24 20:18:21 2006
CDRom and media tools

http://www.sonic.com/enu/support/default.html

Crash Dumps:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [F:\a\Minidump\D M P\DMP\011211-32916-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e55000 PsLoadedModuleList = 0x82f9d810
Debug session time: Wed Jan 12 10:50:21.642 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:39.514
Loading Kernel Symbols
...............................................................
..................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007F, {8, 801e0000, 0, 0}
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
Probably caused by : ntkrpamp.exe ( nt!EtwTraceContextSwap+15 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
Arg2: 801e0000
Arg3: 00000000
Arg4: 00000000
Debugging Details:
------------------
 
BUGCHECK_STR:  0x7f_8
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
CURRENT_IRQL:  2
LAST_CONTROL_TRANSFER:  from 82e6c65a to 82e38a41
STACK_TEXT:  
8b315008 82e6c65a badb0d00 00000000 82e2dd98 hal!HalpIpiHandler+0xe9
8b315098 82ec3abd 850e5a70 00000000 82f7ed20 nt!EtwTraceContextSwap+0x15
8b3150d0 82ec2423 850e5b30 850e5a70 86381260 nt!KiSwapThread+0x1fe
8b3150f8 82ebc2cf 850e5a70 850e5b30 00000000 nt!KiCommitThreadWait+0x1df
8b315170 82e80d79 86381260 00000022 00000000 nt!KeWaitForSingleObject+0x393
8b315198 82ef2b85 8ed4dd78 8ed4de58 89226883 nt!KiAcquireFastMutex+0x56
8b3151a4 89226883 8b315324 8ed4dd78 862450d8 nt!ExAcquireFastMutex+0x1e
8b3151c4 8922399b 8ed4de58 0000363e 00000000 Ntfs!NtfsLookupNtfsMcbEntry+0x17
8b3152dc 89227f21 862434a0 8ed4dd78 0000363e Ntfs!NtfsLookupAllocation+0x71
8b315368 8922834d 862434a0 867326a0 8ed4dd78 Ntfs!NtfsPrepareSimpleBuffers+0x2fa
8b3153a4 89226ed2 862434a0 00000001 8ed4dd78 Ntfs!NtfsPrepareBuffers+0x93
8b3154b8 8922b4e8 862434a0 867326a0 8ed4dd78 Ntfs!NtfsNonCachedIo+0x246
8b31558c 8922ebae 862434a0 867326a0 02141fda Ntfs!NtfsCommonRead+0x1148
8b3155fc 82e914bc 86245020 867326a0 867326a0 Ntfs!NtfsFsdRead+0x279
8b315614 890c920c 85f7b718 867326a0 00000000 nt!IofCallDriver+0x63
8b315638 890c93cb 8b315658 85f7b718 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
8b315670 82e914bc 85f7b718 867326a0 867326a0 fltmgr!FltpDispatch+0xc5
8b315688 82efa010 86942569 869424f0 86389f82 nt!IofCallDriver+0x63
8b3156a4 830660e2 86389f80 850e5a70 86942528 nt!IoPageRead+0x1f5
8b3156d8 83067696 86389ed0 00000001 91dbd000 nt!MiPfExecuteReadList+0x10c
8b315704 82f0b854 0363d000 00000000 00011000 nt!MmPrefetchForCacheManager+0xa4
8b315744 830b2dae 86389938 00000001 8b3157bc nt!CcFetchDataForRead+0x94
8b315784 830b4a15 86389938 0363d316 00000000 nt!CcMapAndCopyFromCache+0x71
8b3157c4 892965aa 86389938 862a7d24 00010000 nt!CcCopyRead+0x107
8b3158e4 890c7fec 86389938 8ed4dd78 00010000 Ntfs!NtfsCopyReadA+0x1d7
8b315918 890c81bb 00000003 00000000 862a7d1c fltmgr!FltpPerformFastIoCall+0x22e
8b315944 890dac37 00315968 890daad4 00000000 fltmgr!FltpPassThroughFastIo+0x7d
8b315988 830a4bbe 86389938 8b3159c8 00010000 fltmgr!FltpFastIoRead+0x163
8b315a1c 82e9844a 85f7b718 00000000 00000000 nt!NtReadFile+0x2d5
8b315a1c 82e96f19 85f7b718 00000000 00000000 nt!KiFastCallEntry+0x12a
8b315ab8 8e42382a 800001c8 00000000 00000000 nt!ZwReadFile+0x11
WARNING: Stack unwind information not available. Following frames may be wrong.
8b315b00 8e4238cf 9b48d3c0 828eb000 0363d316 NAVEX15+0x182a
8b315b24 8e42549b 0363d316 00000009 291d2641 NAVEX15+0x18cf
8b315b48 8e425614 0018e8e2 8b315b68 9b48d3c0 NAVEX15+0x349b
8b315ba4 8e425b0f 8a1130c0 8b0264f0 9b48d3c0 NAVEX15+0x3614
8b315bc8 8e426c8f 0000000e 8b0264f0 8a1130c0 NAVEX15+0x3b0f
8b315c38 8e426e98 8b315dd0 00000000 9b48d3c0 NAVEX15+0x4c8f
8b315d18 8e426dee 8b315e28 8282d108 8282d608 NAVEX15+0x4e98
8b315d74 8e4272db 8b315e28 8282d108 8282d608 NAVEX15+0x4dee
8b315dec 8e42743f 8b315e28 8282d108 8282d608 NAVEX15+0x52db
8b315e44 8e427e6e 828106f0 8282d008 8282d608 NAVEX15+0x543f
8b315ed4 8e42a5a3 00000000 8e565740 8282d608 NAVEX15+0x5e6e
8b315f48 8e42abe5 8282d608 00000003 00000000 NAVEX15+0x85a3
8b315f94 8975996a 89795858 828c7968 828106f0 NAVEX15+0x8be5
8b315fbc 8977470c 8de473a8 828c7968 828106f0 SRTSP+0x796a
8b315fc0 8de473a8 828c7968 828106f0 8282d008 SRTSP+0x2270c
8b315fc4 828c7968 828106f0 8282d008 8282d608 0x8de473a8
8b315fc8 828106f0 8282d008 8282d608 00000003 0x828c7968
8b315fcc 8282d008 8282d608 00000003 82810778 0x828106f0
8b315fd0 8282d608 00000003 82810778 8b316060 0x8282d008
8b315fd4 00000000 82810778 8b316060 8f1b0548 0x8282d608
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!EtwTraceContextSwap+15
82e6c65a 53              push    ebx
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!EtwTraceContextSwap+15
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nt
IMAGE_NAME:  ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c3fac
FAILURE_BUCKET_ID:  0x7f_8_nt!EtwTraceContextSwap+15
BUCKET_ID:  0x7f_8_nt!EtwTraceContextSwap+15
Followup: MachineOwner
---------

Drivers:

Code:

start    end        module name
88db6000 88dfe000   ACPI     ACPI.sys     Mon Jul 13 19:11:11 2009 (4A5BBF0F)
95e14000 95e6e000   afd      afd.sys      Mon Jul 13 19:12:34 2009 (4A5BBF62)
890ba000 890c3000   amdxata  amdxata.sys  Tue May 19 13:57:35 2009 (4A12F30F)
89084000 8908d000   atapi    atapi.sys    Mon Jul 13 19:11:15 2009 (4A5BBF13)
8908d000 890b0000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
88c00000 88c0b000   BATTC    BATTC.SYS    Mon Jul 13 19:19:15 2009 (4A5BC0F3)
8e5b7000 8e5be000   Beep     Beep.SYS     Mon Jul 13 19:45:00 2009 (4A5BC6FC)
968a6000 968b4000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
88cc1000 88cc9000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
89733000 89752000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
88d0b000 88db6000   CI       CI.dll       Mon Jul 13 21:09:28 2009 (4A5BDAC8)
896db000 89700000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18)
88cc9000 88d0b000   CLFS     CLFS.SYS     Mon Jul 13 19:11:10 2009 (4A5BBF0E)
968d5000 968d8700   CmBatt   CmBatt.sys   Mon Jul 13 19:19:18 2009 (4A5BC0F6)
89383000 893e0000   cng      cng.sys      Mon Jul 13 19:32:55 2009 (4A5BC427)
88e11000 88e19000   compbatt compbatt.sys Mon Jul 13 19:19:18 2009 (4A5BC0F6)
89700000 8970d000   crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
9688e000 968a6000   dfsc     dfsc.sys     Mon Jul 13 19:14:16 2009 (4A5BBFC8)
96882000 9688e000   discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214)
896ca000 896db000   disk     disk.sys     Mon Jul 13 19:11:28 2009 (4A5BBF20)
8970d000 89718000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:11:16 2009 (4A5BBF14)
89722000 89733000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F)
89718000 89722000   dump_msahci dump_msahci.sys Mon Jul 13 19:45:50 2009 (4A5BC72E)
968f4000 969ab000   dxgkrnl  dxgkrnl.sys  Mon Nov 01 22:37:53 2010 (4CCF7981)
96824000 96882000   eeCtrl   eeCtrl.sys   Fri May 21 17:44:53 2010 (4BF6FED5)
890f7000 89108000   fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
890c3000 890f7000   fltmgr   fltmgr.sys   Mon Jul 13 19:11:13 2009 (4A5BBF11)
893ee000 893f7000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:11:14 2009 (4A5BBF12)
89698000 896ca000   fvevol   fvevol.sys   Fri Sep 25 22:24:21 2009 (4ABD7B55)
891c8000 891f9000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
82e1e000 82e55000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
89690000 89698000   hwpolicy hwpolicy.sys Mon Jul 13 19:11:01 2009 (4A5BBF05)
89052000 89059000   intelide intelide.sys Mon Jul 13 19:11:19 2009 (4A5BBF17)
968e2000 968f4000   intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07)
80b96000 80b9e000   kdcom    kdcom.dll    Mon Jul 13 21:08:58 2009 (4A5BDAAA)
89370000 89383000   ksecdd   ksecdd.sys   Mon Jul 13 19:11:56 2009 (4A5BBF3C)
89463000 89488000   ksecpkg  ksecpkg.sys  Thu Dec 10 23:04:22 2009 (4B21C4C6)
88c38000 88cb0000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:06:41 2009 (4A5BDA21)
89067000 8907d000   mountmgr mountmgr.sys Mon Jul 13 19:11:27 2009 (4A5BBF1F)
890b0000 890ba000   msahci   msahci.sys   Mon Jul 13 19:45:50 2009 (4A5BC72E)
8e410000 8e41b000   Msfs     Msfs.SYS     Mon Jul 13 19:11:26 2009 (4A5BBF1E)
88fbf000 88fc7000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
89345000 89370000   msrpc    msrpc.sys    Mon Jul 13 19:11:59 2009 (4A5BBF3F)
95fe8000 95ff2000   mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
89680000 89690000   mup      mup.sys      Mon Jul 13 19:14:14 2009 (4A5BBFC6)
8e592000 8e5a5580   NAVENG   NAVENG.SYS   Mon Dec 13 20:42:27 2010 (4D06CB83)
8e422000 8e56c900   NAVEX15  NAVEX15.SYS  Mon Dec 13 20:51:18 2010 (4D06CD96)
89111000 891c8000   ndis     ndis.sys     Mon Jul 13 19:12:24 2009 (4A5BBF58)
95f02000 95f10000   netbios  netbios.sys  Mon Jul 13 19:53:54 2009 (4A5BC912)
95e6e000 95ea0000   netbt    netbt.sys    Mon Jul 13 19:12:18 2009 (4A5BBF52)
89425000 89463000   NETIO    NETIO.SYS    Mon Jul 13 19:12:35 2009 (4A5BBF63)
8979c000 897aa000   Npfs     Npfs.SYS     Mon Jul 13 19:11:31 2009 (4A5BBF23)
95fde000 95fe8000   nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48)
82e55000 83265000   nt       ntkrpamp.exe Fri Jun 18 23:55:24 2010 (4C1C3FAC)
89216000 89345000   Ntfs     Ntfs.sys     Mon Jul 13 19:12:05 2009 (4A5BBF45)
8e5b0000 8e5b7000   Null     Null.SYS     Mon Jul 13 19:11:12 2009 (4A5BBF10)
97d97000 97d98080   nvBridge nvBridge.kmd Sat Oct 03 13:45:45 2009 (4AC78DC9)
97426000 97d96960   nvlddmkm nvlddmkm.sys Sat Oct 03 14:05:58 2009 (4AC79286)
95ee3000 95f02000   pacer    pacer.sys    Mon Jul 13 19:53:58 2009 (4A5BC916)
88e00000 88e11000   partmgr  partmgr.sys  Mon Jul 13 19:11:35 2009 (4A5BBF27)
88fd2000 88ffc000   pci      pci.sys      Mon Jul 13 19:11:16 2009 (4A5BBF14)
8907d000 89084000   pciide   pciide.sys   Mon Jul 13 19:11:19 2009 (4A5BBF17)
89059000 89067000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:11:15 2009 (4A5BBF13)
893e0000 893ee000   pcw      pcw.sys      Mon Jul 13 19:11:10 2009 (4A5BBF0E)
88cb0000 88cc1000   PSHED    PSHED.dll    Mon Jul 13 21:09:36 2009 (4A5BDAD0)
89108000 89110b40   PxHelp20  Mon Jul 24 20:18:21 2006 (44C5634D)
95f9d000 95fde000   rdbss    rdbss.sys    Mon Jul 13 19:14:26 2009 (4A5BBFD2)
8e5f8000 8e600000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:01:40 2009 (4A5BCAE4)
8e400000 8e408000   rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3)
8e408000 8e410000   rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5)
89653000 89680000   rdyboost rdyboost.sys Mon Jul 13 19:22:02 2009 (4A5BC19A)
88f99000 88fbf000   SCSIPORT SCSIPORT.SYS Mon Jul 13 19:45:55 2009 (4A5BC733)
95f33000 95f9d000   SPBBCDrv SPBBCDrv.sys Fri Sep 05 01:46:11 2008 (48C0C7A3)
8964b000 89653000   spldr    spldr.sys    Mon May 11 12:13:47 2009 (4A084EBB)
88e9d000 88f90000   sptd     sptd.sys     Sun Oct 11 16:54:02 2009 (4AD245EA)
89752000 8979c000   SRTSP    SRTSP.SYS    Mon Feb 23 21:47:54 2009 (49A35FDA)
8e5a6000 8e5af100   SRTSPX   SRTSPX.SYS   Mon Feb 23 21:50:26 2009 (49A36072)
8e56d000 8e592000   SYMEVENT SYMEVENT.SYS Mon Jan 14 18:29:24 2008 (478BF054)
95ea0000 95ecd200   SYMTDI   SYMTDI.SYS   Tue Aug 19 16:17:48 2008 (48AB2A6C)
89488000 895d1000   tcpip    tcpip.sys    Sun Jun 13 23:36:59 2010 (4C15A3DB)
897c1000 897cc000   TDI      TDI.SYS      Mon Jul 13 19:12:12 2009 (4A5BBF4C)
897aa000 897c1000   tdx      tdx.sys      Mon Jul 13 19:12:10 2009 (4A5BBF4A)
95f23000 95f33000   termdd   termdd.sys   Mon Jul 13 20:01:35 2009 (4A5BCADF)
968b4000 968d5000   tunnel   tunnel.sys   Mon Jul 13 19:54:03 2009 (4A5BC91B)
88fc7000 88fd2000   vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B)
8e5be000 8e5ca000   vga      vga.sys      Mon Jul 13 19:25:50 2009 (4A5BC27E)
8e5ca000 8e5eb000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D)
88c0b000 88c1b000   volmgr   volmgr.sys   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
89007000 89052000   volmgrx  volmgrx.sys  Mon Jul 13 19:11:41 2009 (4A5BBF2D)
8960c000 8964b000   volsnap  volsnap.sys  Mon Jul 13 19:11:34 2009 (4A5BBF26)
95f10000 95f23000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
8e5eb000 8e5f8000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
88e1e000 88e8f000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
88e8f000 88e9d000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
95edc000 95ee3000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
968d9000 968e2000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:19:16 2009 (4A5BC0F4)
88f90000 88f99000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
95ece000 95edc000   wpsdrvnt wpsdrvnt.sys Wed May 13 00:18:41 2009 (4A0A4A21)

ricjaff · 13 Jan 2011

Thank you so much, cybercore, everything appears to be fine now. After uninstalling symantec, I re-tried the update as prompted and it installed without difficulty. Now I'll grab the security essentials. If anything else goes screwy, I'll make another post.

Would you also please provide a link to update the drivers for my video card as recommended?

cybercore · 14 Jan 2011

You say your laptop is 3 yrs old - let's hope support still offers drivers.

Also check here NVIDIA Driver Downloads - Automatically Detect NVIDIA Products