Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: screen freeze when I up/download

14 Jan 2011   #1
Boomer69

window7 home premium/ 32 and 64 bit
 
 
screen freeze when I up/download

I tried to upload rosetta stone cd... window froze..called a RS tech... he conected me to one of their engineers... and he tried many ( several computer-share's ) different options... nothing helped. He said I may have damage from a virus infection.
I have the free AVG and Malwarebytes anti virus
I have ran trouble shooting programs.. registry fix's... everything I know to do.. which isn't very much..as I am a rookie at this..
Does anyone know anything that might help me find a way to find and heal any damaged files or folders ??.. or perhaps some other fix??
Any info would be appreciated
Boomer


My System SpecsSystem Spec
.
14 Jan 2011   #2
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi! boomer69, welcome to 7F

Your hard disk may have some file system errors or bad sectors.
So lets try this to rule out those possibilities:
Disk Check

Try to pick a time that allows you to run this procedure un-interrupted because it can take a while to run.

See Warning in step 11.

After step 4, go to step 10c,

Then you could run SFC /SCANNOW Command - System File Checker and post results, good or bad.
My System SpecsSystem Spec
14 Jan 2011   #3
Boomer69

window7 home premium/ 32 and 64 bit
 
 
no joy

I ran both checks... nothing showed up as corrupted in either... getting rather frustrated... anything else~~~ besides putting a .357 mag round thru the motherboard?
smile..........
Boomer
My System SpecsSystem Spec
.

14 Jan 2011   #4
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by Boomer69 View Post
I tried to upload rosetta stone cd... window froze..called a RS tech... he conected me to one of their engineers... and he tried many ( several computer-share's ) different options... nothing helped. He said I may have damage from a virus infection.
I have the free AVG and Malwarebytes anti virus
I have ran trouble shooting programs.. registry fix's... everything I know to do.. which isn't very much..as I am a rookie at this..
Does anyone know anything that might help me find a way to find and heal any damaged files or folders ??.. or perhaps some other fix??
Any info would be appreciated
Boomer
Have you had problems installing any other programs?
Have you ran these programs to see if you do?

Type in online scanners into your search box, and pick one like eset, panda, CA, to get a really good scan.

Personally I'd get rid of AVG it has been known to cause install problems, try MSE http://www.microsoft.com/security_essentials/ Then see if it calms down for installations.
If you want to go to Avast or Avira or whatever later you can do so.

Another thing you can do is run a system restore to before this started to happen:
System Restore

Post back, let us know how your doing.


Edit:

I just googled Rosetta stone freezes during install, and it seems to be happening a lot.

Have you tried right clicking on the file and then click on "Run as Administrator:"?
My System SpecsSystem Spec
15 Jan 2011   #5
Boomer69

window7 home premium/ 32 and 64 bit
 
 

ok...ran eset online scan.. nothing showed up .. deled AVG and Malwarebytes... still no joy here...just tried to upload rossetta stone..still froze up screen... very vexed...
My System SpecsSystem Spec
15 Jan 2011   #6
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Boomer, with deleting AVG I hope you still have some type of Security for your PC.

I ask again, Have you had problems installing any other programs?

You could try to install Rosetta though Safe Mode

Can you get into event viewer to see if there is any information around the time you try to make the install that may give us a clue.

Start Orb\All programs\Administrative Tools\Event viewer\Windows Logs\Setup
But check all logs in that time frame for anything suspicious.

Edit:
Have you tried looking on the Manufacturer's site to see if there are any updates for your machine? I'm thinking video, sound, but could be any thing related to your PC like a hard disk controller:
http://h10025.www1.hp.com/ewfrf/wc/s...roduct=4006089


I'll be around, I have to figure out why I can install Flash on my FireFox browser, but not my DW's IE8.
My System SpecsSystem Spec
Reply

 screen freeze when I up/download




Thread Tools




Similar help and support threads
Thread Forum
Download of win7 iso freeze at 99% tried 3 times not completing
Hello , I am having this strange problem from yesterday , 1st this happened through Internet download manager , I downloaded its trail version and started downloading the win7 iso from digitalriver . It got stuck on 99% and was the same for about an hour , I left for an hour thinking it might be...
General Discussion
BSOD on sign in screen, also windows updates freeze screen
Hello all, this is my first time posting. I receive a BSOD upon startup, once I reach windows login screen. After a couple of seconds, input will lock up. Usually, this is followed after a few moments by a BSOD, though occasionally, input is reallowed, and computer functions normally. This...
BSOD Help and Support
No POST screen, straight into Windows 7 startup screen, and freeze
Usually POST screen would show up first with a laptop company logo, but now Windows 7 startup appears first instead. Then, the Windows 7 startup screen freezes immediately. What's the problem? Motherboard or corrupted BIOS? Thanks.
Hardware & Devices
Computer freeze during download
Hi i recently installed Windows 7 Pro everything runs ok but one problem during download my pc freeze i use firefox. Can you help me? Thank you very much!
BSOD Help and Support
Freeze at welcome screen
Back in June 2010, I put together a new desktop. It was my first time putting a computer together myself, but it seemed to have turned out okay. Barring the occasional issue with freezing a few minutes after leaving sleep-mode (requiring a cold reboot via the power outlet in order to get any...
BSOD Help and Support
What makes a download 'freeze'?
Far too often, I find myself with a download which 'freezes' towards the end it just stops at, say, 90% completion. Today, I had one which stopped at 99%. Most annoying. The files I'm downloading are from the usual hosters rapidshare, depositfiles and I'm using Firefox's built-in...
Browsers & Mail


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:47.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App