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Windows 7: Back screen of Death?

14 Jan 2011   #1
DrBejar

Windows 7 Professional x64
 
 
Back screen of Death?

Hey everyone!
Well today one of my friends told me that her computer is really messed up. She told me it gives her a black screen when she turns it on and it won't even take her to the log in screen.

something like this
Attachment 132081

She told me that she didn't have a Anti-Virus and downloaded things from limewire
So I'm not sure if downloading thing from limewire did it.

I'm not sure how I can help her.
She also told me when the black screen comes up, that it just shuts down.

Is there some way i can help her?


My System SpecsSystem Spec
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14 Jan 2011   #2
fimble

windows 7 ultimate
 
 

Re-format Hard Drive
Re-install Windows
Install AV Microsoft Security Essentials

Stay of Limewire.

It's the only way. You could be running round in circles for eons!!
My System SpecsSystem Spec
14 Jan 2011   #3
DrBejar

Windows 7 Professional x64
 
 

Is there a way i can get a windows vista 32-bit to re-install it for her?
I know how to do it, just need a disk
Yeah I told her to stay off that, and when I can find a disk for her I'll install the anti-virus.
I'm not sure when type of vista she has tho.
My System SpecsSystem Spec
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14 Jan 2011   #4
fimble

windows 7 ultimate
 
 

The only way (with Vista) I can think of, is finding someone with the same "type" of Vista and borrowing it, e.g. Home Pro etc.. As long as you have the licence key it should install OK.

I could be wrong. I've never had Vista, re-phrase that, I have a broken lappy with Vista to mend (one day!!)
My System SpecsSystem Spec
14 Jan 2011   #5
DrBejar

Windows 7 Professional x64
 
 

That's the thing I don't know what type of vista it is.
It's a laptop to and yeah it gots the licence key.
My System SpecsSystem Spec
17 Jan 2011   #6
DrBejar

Windows 7 Professional x64
 
 

I think I know how, check the sticker and it must say what it is right?
If I find out the type of vista she has, is there a way to get the disk?
My System SpecsSystem Spec
17 Jan 2011   #7
amic3r

Windows 7 Ultimate x64
 
 

I think borrowing CD/DVD of same Vista type should be okay as long as you have your own license key. Microsoft should make it able to download installation if you enter your key (/and register) if they dont do it.
My System SpecsSystem Spec
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 Back screen of Death?




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