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Windows 7: please help

14 Jan 2011   #1
eido

win 7 home premium 64 bit
 
 
please help

i bought new laptop (xps 17) three days ago
yesterday I left the computer for a few hours
and when i came back it was closed
when i opened it again the win showd a crush msg
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1037
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004B0A060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8004EDF010
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
can some one please help me
and tell me what it means?


My System SpecsSystem Spec
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14 Jan 2011   #2
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

First glance tells me:

This behavior occurs when drivers do not handle power state transition requests properly. The error message most often occurs during one of the following actions:
  • Shutting down
  • Suspending or resuming from Standby mode
  • Suspending or resuming from Hibernate mode
Also, please follow these instructions in order to post an accurate memory dump of what happened and what driver caused the problem. Someone who works more closely with BSODs will be able to help you further.

https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
14 Jan 2011   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

My System SpecsSystem Spec
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15 Jan 2011   #4
eido

win 7 home premium 64 bit
 
 

thanks alot for ur quick answer
wow what a calm
at least its only software problem and not a hardware
My System SpecsSystem Spec
15 Jan 2011   #5
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by eido View Post
thanks alot for ur quick answer
wow what a calm
at least its only software problem and not a hardware
You're welcome.

Can you post your crash dump(s) so we can see WHAT driver(s)? See the link I posted above.
My System SpecsSystem Spec
15 Jan 2011   #6
eido

win 7 home premium 64 bit
 
 

Ok here are the results
i hope i did everthing correct
my win 7 is 64bit
oem
original
My System SpecsSystem Spec
16 Jan 2011   #7
Johnathan Lyman

Windows 7 Ultimate 64-bit
 
 

Thanks for that. I didn't realize that there is no mention in that post about minidumps.

ZIP and upload your dumps found at C:\Windows\Minidumps.
My System SpecsSystem Spec
16 Jan 2011   #8
eido

win 7 home premium 64 bit
 
 

here it is

ill be gone for a week
so thanks bro ill reply next week
My System SpecsSystem Spec
16 Jan 2011   #9
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

It appears your Intel Wireless drivers are the cause. Install updated ones from here: http://downloadcenter.intel.com/defa...me_downloadctr

If you need more help, re-run the jcgriff2 app, and zip up the entire output folder to attach.
Code:
NETw5s64.sys    Mon May 31 15:05:02 2010 (4C04085E)
...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 10:47:10.863 2011 (UTC - 5:00)
System Uptime: 0 days 4:23:39.174
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_NETw5s64_IMAGE_pci.sys
SystemProductName = XPS L701X   
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My System SpecsSystem Spec
Reply

 please help




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