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Windows 7: system restarts randomly

15 Jan 2011   #1
csewin

windows 7 premium 64bit
 
 
system restarts randomly

I'm hoping someone on this forum can help me.

I've gone thru perfomance tuning; restoring system, etc. I did run system diagnostics, and got an error during the harddrive tests: Hard drive 1 full failed (305).

Sometimes the machine is up for hours, other times no more than 30 minutes. I get at least 1 reboot a day.
The machine in some cases will just lock up, and then reboot shortly, or the display will get choppy then reboot.
When the system comes back up it has the following info about the shutdown:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006A3D8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
The dump and xml files are posted at:
dmp file: http://www.**************/?s1bqqp5jr3vnsmt
xml file: http://www.**************/?r8jao3ipig8dv40
any help would be appreciated....
Thanks


BTW, The system is a HP touchsmart TX2 with an AMD processor. It is running windows 7 - 64 bit


My System SpecsSystem Spec
.
15 Jan 2011   #2
cybercore

Windows 7 x64
 
 

011111-24648-01.dmp
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred
0x124_AuthenticAMD_PROCESSOR_BUS_PRV



Stop 0x124 - what it means and what to try



~~~~~~~~~

1. Load setup defaults in the bios.

2. Uninstasll McAfee. Install Microsoft Security Essentials:

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

https://www.microsoft.com/security_essentials/



3. Drivers to update:

Adaptec HDD controller
arc.sys Thu May 24 17:27:55 2007
adp94xx.sys Fri Dec 05 18:54:42 2008
adpahci.sys Tue May 01 13:30:09 2007
adpu320.sys Tue Feb 27 19:04:15 2007


VIA RAID
vsmraid.sys Fri Jan 30 20:18:57 2009


Q-Logic QLA40XX iSCSI Host
ql40xx.sys Mon May 18 21:18:11 2009
ql2300.sys Thu Jan 22 18:05:06 2009





Crash Dumps:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\DMP\011111-24648-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03264000 PsLoadedModuleList = 0xfffff800`034a1e50
Debug session time: Wed Jan 12 01:43:03.842 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:13.792
Loading Kernel Symbols
...............................................................
............................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006a3d8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006a3d8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`037e16f0 fffff800`0351ea89 : fffffa80`06a3d8d0 fffffa80`05544b60 00000000`0000000f 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`037e1c10 fffff800`03400667 : fffffa80`06a3d8d0 fffff800`034795f8 fffffa80`05544b60 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`037e1c40 fffff800`03368c45 : fffff800`034db360 fffffa80`06be77d8 fffffa80`06be77d0 fffffa80`05544b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`037e1c80 fffff800`032e1961 : fffff880`01630e00 fffff800`03368c20 fffffa80`05544b60 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`037e1cb0 fffff800`03578c06 : 00000000`00000000 fffffa80`05544b60 00000000`00000080 fffffa80`0548db30 : nt!ExpWorkerThread+0x111
fffff880`037e1d40 fffff800`032b2c26 : fffff880`009e8180 fffffa80`05544b60 fffff880`009f2f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`037e1d80 00000000`00000000 : fffff880`037e2000 fffff880`037dc000 fffff880`036a4540 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> lmsmtn



Drivers:

Code:
fffff880`00f0f000 fffff880`00f66000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`01318000 fffff880`01393000   adp94xx  adp94xx.sys  Fri Dec 05 18:54:42 2008 (4939BF42)
fffff880`01393000 fffff880`013e9000   adpahci  adpahci.sys  Tue May 01 13:30:09 2007 (46377921)
fffff880`01200000 fffff880`0122f000   adpu320  adpu320.sys  Tue Feb 27 19:04:15 2007 (45E4C6FF)
fffff880`00ff3000 fffff880`00ffa000   aliide   aliide.sys   Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00dd9000 fffff880`00de0000   amdide   amdide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`012e2000 fffff880`012f6000   amdsata  amdsata.sys  Fri Jul 17 14:59:51 2009 (4A60CA27)
fffff880`0140f000 fffff880`01456000   amdsbs   amdsbs.sys   Fri Mar 20 14:36:03 2009 (49C3E213)
fffff880`012f6000 fffff880`01301000   amdxata  amdxata.sys  Fri Jul 17 14:59:54 2009 (4A60CA2A)
fffff880`01456000 fffff880`0146f000   arc      arc.sys      Thu May 24 17:27:55 2007 (4656035B)
fffff880`0146f000 fffff880`0148a000   arcsas   arcsas.sys   Wed Jan 14 14:27:37 2009 (496E3CA9)
fffff880`011d3000 fffff880`011dc000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01000000 fffff880`0102a000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`01eb1000 fffff880`01eb9000   AtiPcie  AtiPcie.sys  Tue May 05 11:00:22 2009 (4A005486)
fffff880`00e1e000 fffff880`00e2a000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`00cbd000 fffff880`00d7d000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`0107d000 fffff880`010ad000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c5f000 fffff880`00cbd000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00de0000 fffff880`00de8000   cmdide   cmdide.sys   Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01c9e000 fffff880`01d11000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00e15000 fffff880`00e1e000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`01dd9000 fffff880`01de7000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01c86000 fffff880`01c9c000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01de7000 fffff880`01dfb000   dump_amdsata dump_amdsata.sys Fri Jul 17 14:59:51 2009 (4A60CA27)
fffff880`01be7000 fffff880`01bfa000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`01ff5000 fffff880`01fff000   dump_storport dump_storport.sys Mon Jul 12 23:32:05 2010 (4C3BDE35)
fffff880`0148a000 fffff880`01511000   elxstor  elxstor.sys  Tue Feb 03 17:52:11 2009 (4988CA9B)
fffff880`0164c000 fffff880`01660000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01600000 fffff880`0164c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01d22000 fffff880`01d2c000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01c4c000 fffff880`01c86000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01fab000 fffff880`01ff5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`0321b000 fffff800`03264000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`01301000 fffff880`01318000   HpSAMD   HpSAMD.sys   Mon May 18 19:43:49 2009 (4A11F2B5)
fffff880`01ea8000 fffff880`01eb1000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`010b5000 fffff880`011d3000   iaStorV  iaStorV.sys  Wed Apr 08 12:57:17 2009 (49DCD76D)
fffff880`01511000 fffff880`01522000   iirsp    iirsp.sys    Tue Dec 13 16:47:54 2005 (439F418A)
fffff880`00e3f000 fffff880`00e47000   intelide intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`00fb9000 fffff880`00fc2000   isapnp   isapnp.sys   Mon Jul 13 19:31:08 2009 (4A5BC3BC)
fffff800`00bce000 fffff800`00bd8000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01bcd000 fffff880`01be7000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01e60000 fffff880`01e8b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`01522000 fffff880`01541000   lsi_fc   lsi_fc.sys   Tue Dec 09 17:46:09 2008 (493EF531)
fffff880`011dc000 fffff880`011f9000   lsi_sas  lsi_sas.sys  Mon May 18 20:20:23 2009 (4A11FB47)
fffff880`01541000 fffff880`01554000   lsi_sas2 lsi_sas2.sys Mon May 18 20:31:48 2009 (4A11FDF4)
fffff880`01554000 fffff880`01573000   lsi_scsi lsi_scsi.sys Thu Apr 16 18:13:50 2009 (49E7AD9E)
fffff880`00c3e000 fffff880`00c4b000   mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`01573000 fffff880`0157f000   megasas  megasas.sys  Mon May 18 21:09:46 2009 (4A1206DA)
fffff880`016c0000 fffff880`01764000   MegaSR   MegaSR.sys   Mon May 18 21:25:54 2009 (4A120AA2)
fffff880`0157f000 fffff880`015fdc80   mfehidk  mfehidk.sys  Wed Oct 06 15:55:49 2010 (4CACD445)
fffff880`01d2c000 fffff880`01d6f200   mfewfpk  mfewfpk.sys  Wed Oct 06 15:56:04 2010 (4CACD454)
fffff880`00c00000 fffff880`00c1a000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00fc2000 fffff880`00fec000   mpio     mpio.sys     Mon Jul 13 20:01:27 2009 (4A5BCAD7)
fffff880`012d7000 fffff880`012e2000   msahci   msahci.sys   Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0102e000 fffff880`01054000   msdsm    msdsm.sys    Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00f6f000 fffff880`00f79000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01660000 fffff880`016be000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`01c3a000 fffff880`01c4c000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01eb9000 fffff880`01fab000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`01e00000 fffff880`01e60000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`01764000 fffff880`01774000   nfrd960  nfrd960.sys  Tue Jun 06 17:11:48 2006 (4485EF94)
fffff800`03264000 fffff800`03840000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01a2a000 fffff880`01bcd000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01054000 fffff880`0107d000   nvraid   nvraid.sys   Wed May 20 02:39:40 2009 (4A13A5AC)
fffff880`01774000 fffff880`0179f000   nvstor   nvstor.sys   Wed May 20 02:45:37 2009 (4A13A711)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f79000 fffff880`00fac000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fec000 fffff880`00ff3000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00e47000 fffff880`00e57000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01d11000 fffff880`01d22000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c4b000 fffff880`00c5f000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01834000 fffff880`019d8000   ql2300   ql2300.sys   Thu Jan 22 18:05:06 2009 (4978FBA2)
fffff880`0179f000 fffff880`017fe000   ql40xx   ql40xx.sys   Mon May 18 21:18:11 2009 (4A1208D3)
fffff880`01c00000 fffff880`01c3a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`01dbc000 fffff880`01dd9000   sbp2port sbp2port.sys Mon Jul 13 19:19:53 2009 (4A5BC119)
fffff880`019d8000 fffff880`019e6000   SiSRaid2 SiSRaid2.sys Wed Sep 24 14:28:20 2008 (48DA86C4)
fffff880`019e6000 fffff880`019fe000   sisraid4 sisraid4.sys Wed Oct 01 17:56:04 2008 (48E3F1F4)
fffff880`01ea0000 fffff880`01ea8000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01800000 fffff880`0180a000   stexstor stexstor.sys Tue Feb 17 18:03:36 2009 (499B4248)
fffff880`01275000 fffff880`012d7000   storport storport.sys Mon Jul 13 20:01:18 2009 (4A5BCACE)
fffff880`02002000 fffff880`021ff000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`01e8b000 fffff880`01e98000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`00fac000 fffff880`00fb9000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`010ad000 fffff880`010b5000   viaide   viaide.sys   Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00e2a000 fffff880`00e3f000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d7d000 fffff880`00dd9000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01d70000 fffff880`01dbc000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`0180a000 fffff880`01834000   vsmraid  vsmraid.sys  Fri Jan 30 20:18:57 2009 (4983A701)
fffff880`01e98000 fffff880`01ea0000   wd       wd.sys       Mon Jul 13 19:19:55 2009 (4A5BC11B)
fffff880`00e5c000 fffff880`00f00000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f00000 fffff880`00f0f000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f66000 fffff880`00f6f000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
17 Jan 2011   #3
csewin

windows 7 premium 64bit
 
 

A very big Thank You!
My System SpecsSystem Spec
.

Reply

 system restarts randomly




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