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Windows 7: Windows 7 x64 crashes on boot when any USB device connected

16 Jan 2011   #1
Sindidziwa

Windows 7 Ultimate x64
 
 
Windows 7 x64 crashes on boot when any USB device connected

Booting my Win7 x64 machine with any USB device connected (printer (if switched on), card reader, web cam) causes windows to crash and then try to repair itself unsuccessfully. Once I disconnect the device then Windows will start fine.

I have attached a zipped BSOD dump.

Any help would be most appreciated thanks!


My System SpecsSystem Spec
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16 Jan 2011   #2
IggyAZ

Windows 7 Ultimate (64 bit)
 
 

Quote   Quote: Originally Posted by Sindidziwa View Post
Booting my Win7 x64 machine with any USB device connected (printer (if switched on), card reader, web cam) causes windows to crash and then try to repair itself unsuccessfully. Once I disconnect the device then Windows will start fine.

I have attached a zipped BSOD dump.

Any help would be most appreciated thanks!
Is this a brand new build?
If it is and the USB ports plugged into the motherboard the plug may be reversed or backwards. Another issue is that someplace your USB port has a short in it. Highly unlikely but possible.
My System SpecsSystem Spec
16 Jan 2011   #3
fimble

windows 7 ultimate
 
 

(nearly) All your .dmp files blame the following driver:

ftdibus.sys Thu Mar 13 13:50:55 2008

I found a link to Future Technology Devices International and the v2.08.08 contains a newer ftdibus driver. But please assure yourself it is the correct one. (restore point before install?)
My System SpecsSystem Spec
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16 Jan 2011   #4
fimble

windows 7 ultimate
 
 

AVG is known to be a cause of BSOD's on some Win 7 systems so you need to uninstall it. Download the correct AVG Remover for your system, 64 or 32bit. Download Microsoft Security Essentials as its replacement. Uninstall AVG, Re-boot to Safe Mode and run the AVG Remover tool to clean up. Re-boot to normal mode and install MSE. Make sure Windows firewall is enabled.

Outdated drivers can and do cause blue screens:

CLBStor.sys Mon Jun 04 11:06:00 2007 Cyberlink Storage Helper

iaStor.sys Fri Jun 05 02:53:40 2009
iaStorV.sys Wed Apr 08 17:57:17 2009 Intel Storage driver

jraid.sys Tue Nov 04 02:20:09 2008 JMicron SATA drivers


PdiPorts.sys Fri Nov 17 00:31:16 2006 PdiPorts Device Driver

PxHlpa64.sys Thu Mar 13 01:58:17 2008 Sonic CD/DVD driver Used by many different CD/DVD programs

Rt64win7.sys Thu Feb 26 09:04:13 2009 Realtek LAN RTL811 v7.034

RTKVHD64.sys Thu Jul 24 11:05:39 2008 Realtek HD Audio v2.56

SI3112r.sys Fri Aug 17 03:04:38 2007
SiWinAcc.sys Fri Jun 15 01:02:02 2007 Silicon Image driver
My System SpecsSystem Spec
16 Jan 2011   #5
Sindidziwa

Windows 7 Ultimate x64
 
 
Not brand new

Hi IggyAZ, I'm trying to think back to when this actually started to cause me problems. It wasn't from new but a few months in. I took the machine back to the manufacturers who couldn't reproduce the fault. When I brought it back home then it was OK until I started connecting up the USB devices again.

Hi fimble, thanks for all your suggestions - I'll try AVG first because it could have started happening about the time I switched over from MacAfee. I'll also try to sort out my drivers, starting with ftdibus.sys. I'll let you know if I make any progress.
My System SpecsSystem Spec
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 Windows 7 x64 crashes on boot when any USB device connected




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