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Windows 7: Blue screening on Idle or web browsing

17 Jan 2011   #1

Windows 7 Home Premium 64 bit
Blue screening on Idle or web browsing

Been having a weird issue with my system. Basically the system will only BSoD if it's idle or I'm just browsing the Internet or using Word or another small program.

I'm sure it's not a fault with the hardware as it runs in 32 bit fine (Although I could be very wrong!). Only thing I reckon it is is a possible driver issue. However, all the drivers I find result in the same problem. I've also recently bought new sticks of RAM recommended by Crucal to see if that solves the issue, but no success.

Sorry to be a pain guys, I've seen how many of these errors you get, but I'm at the point where the age old hammer cure is looking rather appealing! d=)

Here's the infomation requested.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64 bit.
- the original installed OS on the system? Yes. Reformatted between 32 and 64 though
- an OEM or full retail version? Full Retail

- What is the age of system (hardware)? Around twelve months
- What is the age of OS installation? Currently around a week or so

The zip file contains the HTML file from the Resouce Monitor as well as the folder created from the ulitily I downloaded from the forum.

Here's the error message I recieve after the restart
"Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002A8B05F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1"

Antivirus is ZoneAlarm's Security Suite, and the hardware I've set up on my profile.

Thank you very much in advance for taking a look at this for me.

David Joseph

My System SpecsSystem Spec
17 Jan 2011   #2

Windows 7 Ultimate x64 SP1

Uninstall Zone Alarm completely and activated your Windows built-in Firewall.
Or use this tools to help uninstall ZA →

Also uninstall RivaTurner64 because it has some issue with Windows 7.

Perform System File Checker:
Right click CMD → run as administrator → sfc /scannow

Update your nVdia drivers: → Drivers - Download NVIDIA Drivers
nvBridge.kmd Wed Jan 14 19:43:30 2009
nvlddmkm.sys Wed Jan 14 20:36:33 2009
nvsmu.sys Mon Jun 29 00:36:37 2009

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02852000 PsLoadedModuleList = 0xfffff800`02a8fe50
Debug session time: Thu Jan 13 12:50:08.133 2011 (GMT-8)
System Uptime: 0 days 0:11:26.583
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff800028c985f}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner

3: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show the corrected stack.
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff800028c985f

Debugging Details:






LAST_CONTROL_TRANSFER:  from fffff800028c3469 to fffff800028c3f00

fffff880`02fd9ce8 fffff800`028c3469 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02fd9cf0 fffff800`028c1932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02fd9e30 fffff800`028c985f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`02ff5f70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SepAccessCheck+0x4f


fffff800`028c1932 90              nop


SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
My System SpecsSystem Spec
18 Jan 2011   #3

Windows 7 Home Premium 64 bit

Unsure why Rivatuner appeared on that report. I had uninstalled it prior to posting.

Anyway, the scan showed no errors, I've removed Zone Alarm and have updaed my video card driver. Seems to have solved it.

Thanks again for giving me a hand. Are there any other anti virus and/or firewall programs you can recommend to me as I'm a little wary of just using Window's own firewall.

Other than that, thanks again guys d=)
My System SpecsSystem Spec

19 Jan 2011   #4

Windows 7 Ultimate x64 SP1

You may search for RivaTuner64.sys driver on your hardisk to make sure it has removed.

Then I think Windows 7 firewall is far better than in XP , so you dont need to worry.
For antivirus, I would recommend to use MSE.
My System SpecsSystem Spec

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