Just reformated but still BSOD

i have juz bought my Dell Xps 1645 for 3 month, it always crashed, so i decided to reformat it. i just reformat 3 day ago. But, it still crash (BSOD). First time at juz now. Can help me to figure out what is the problem...?

window 7 ultimate
-64bit
-before is original but will crash, now install with other window
-age = around 3 months
-age of OS = less than 3 day

Attachment 133066

honorpointer2 said:

i have juz bought my Dell Xps 1645 for 3 month, it always crashed, so i decided to reformat it. i just reformat 3 day ago. But, it still crash (BSOD). First time at juz now. Can help me to figure out what is the problem...?

window 7 ultimate
-64bit
-before is original but will crash, now install with other window
-age = around 3 months
-age of OS = less than 3 day

Attachment 133066

This was caused by your USBPORT.sys either the driver is bad and should be re-installed, or the external hub has a problem. How many un-powered USB devices do you have?

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\012011-22011-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a60000 PsLoadedModuleList = 0xfffff800`02c9de50
Debug session time: Wed Jan 19 12:45:26.380 2011 (GMT-5)
System Uptime: 0 days 0:22:07.535
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {5, fffffa8006b4b1a0, 80863b34, fffffa800720dc50}

Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+67 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa8006b4b1a0, Device extension pointer of the host controller
Arg3: 0000000080863b34, PCI Vendor,Product id for the controller
Arg4: fffffa800720dc50, Pointer to Endpoint data structure

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff88004e62e4e to fffff80002ad0740

STACK_TEXT:  
fffff800`00b9ca18 fffff880`04e62e4e : 00000000`000000fe 00000000`00000005 fffffa80`06b4b1a0 00000000`80863b34 : nt!KeBugCheckEx
fffff800`00b9ca20 fffff880`04e29fdf : 00000000`c79e1180 fffffa80`06b4c6a0 fffffa80`0720ddc0 00000000`00000000 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff800`00b9ca60 fffff880`04e29ba4 : fffff880`02774100 00000000`00000000 fffffa80`0720ddc0 00000001`00040000 : usbehci!EHCI_sMode_PollEndpointSlot+0x67
fffff800`00b9caf0 fffff880`04e2ea71 : fffffa80`0720dc50 fffffa80`06b4b1a0 fffffa80`0537d5f0 00000000`00000000 : usbehci!EHCI_PollPerAsyEndpoint+0x84
fffff800`00b9cb70 fffff880`04e36e8b : 00000000`00000002 fffffa80`06b4b1a0 00000000`00000000 00000000`00000050 : usbehci!EHCI_PollEndpoint+0x41
fffff800`00b9cbb0 fffff880`04e3b9b1 : 00000000`00000050 00000000`00000004 fffffa80`0720da10 fffffa80`06b4b050 : USBPORT!MPf_PollEndpoint+0x9b
fffff800`00b9cbe0 fffff880`04e47043 : fffffa80`06b4b1a0 00000000`00000050 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff800`00b9cc40 fffff880`04e37f89 : fffffa80`06b4b050 00000000`00000000 fffffa80`06b4ba02 fffffa80`06b4ba10 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1af
fffff800`00b9cca0 fffff800`02adbbfc : fffff800`02c4ae80 fffffa80`06b4ba10 fffffa80`06b4ba28 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00b9ccd0 fffff800`02ad8eea : fffff800`02c4ae80 fffff800`02c58c40 00000000`00000000 fffff880`04e37db0 : nt!KiRetireDpcList+0x1bc
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbehci!EHCI_sMode_PollEndpointSlot+67
fffff880`04e29fdf 4533c9          xor     r9d,r9d

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  usbehci!EHCI_sMode_PollEndpointSlot+67

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbehci

IMAGE_NAME:  usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc06

FAILURE_BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa8006b4b1a0, Device extension pointer of the host controller
Arg3: 0000000080863b34, PCI Vendor,Product id for the controller
Arg4: fffffa800720dc50, Pointer to Endpoint data structure

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff88004e62e4e to fffff80002ad0740

STACK_TEXT:  
fffff800`00b9ca18 fffff880`04e62e4e : 00000000`000000fe 00000000`00000005 fffffa80`06b4b1a0 00000000`80863b34 : nt!KeBugCheckEx
fffff800`00b9ca20 fffff880`04e29fdf : 00000000`c79e1180 fffffa80`06b4c6a0 fffffa80`0720ddc0 00000000`00000000 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff800`00b9ca60 fffff880`04e29ba4 : fffff880`02774100 00000000`00000000 fffffa80`0720ddc0 00000001`00040000 : usbehci!EHCI_sMode_PollEndpointSlot+0x67
fffff800`00b9caf0 fffff880`04e2ea71 : fffffa80`0720dc50 fffffa80`06b4b1a0 fffffa80`0537d5f0 00000000`00000000 : usbehci!EHCI_PollPerAsyEndpoint+0x84
fffff800`00b9cb70 fffff880`04e36e8b : 00000000`00000002 fffffa80`06b4b1a0 00000000`00000000 00000000`00000050 : usbehci!EHCI_PollEndpoint+0x41
fffff800`00b9cbb0 fffff880`04e3b9b1 : 00000000`00000050 00000000`00000004 fffffa80`0720da10 fffffa80`06b4b050 : USBPORT!MPf_PollEndpoint+0x9b
fffff800`00b9cbe0 fffff880`04e47043 : fffffa80`06b4b1a0 00000000`00000050 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff800`00b9cc40 fffff880`04e37f89 : fffffa80`06b4b050 00000000`00000000 fffffa80`06b4ba02 fffffa80`06b4ba10 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1af
fffff800`00b9cca0 fffff800`02adbbfc : fffff800`02c4ae80 fffffa80`06b4ba10 fffffa80`06b4ba28 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00b9ccd0 fffff800`02ad8eea : fffff800`02c4ae80 fffff800`02c58c40 00000000`00000000 fffff880`04e37db0 : nt!KiRetireDpcList+0x1bc
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbehci!EHCI_sMode_PollEndpointSlot+67
fffff880`04e29fdf 4533c9          xor     r9d,r9d

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  usbehci!EHCI_sMode_PollEndpointSlot+67

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbehci

IMAGE_NAME:  usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc06

FAILURE_BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa8006b4b1a0, Device extension pointer of the host controller
Arg3: 0000000080863b34, PCI Vendor,Product id for the controller
Arg4: fffffa800720dc50, Pointer to Endpoint data structure

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff88004e62e4e to fffff80002ad0740

STACK_TEXT:  
fffff800`00b9ca18 fffff880`04e62e4e : 00000000`000000fe 00000000`00000005 fffffa80`06b4b1a0 00000000`80863b34 : nt!KeBugCheckEx
fffff800`00b9ca20 fffff880`04e29fdf : 00000000`c79e1180 fffffa80`06b4c6a0 fffffa80`0720ddc0 00000000`00000000 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff800`00b9ca60 fffff880`04e29ba4 : fffff880`02774100 00000000`00000000 fffffa80`0720ddc0 00000001`00040000 : usbehci!EHCI_sMode_PollEndpointSlot+0x67
fffff800`00b9caf0 fffff880`04e2ea71 : fffffa80`0720dc50 fffffa80`06b4b1a0 fffffa80`0537d5f0 00000000`00000000 : usbehci!EHCI_PollPerAsyEndpoint+0x84
fffff800`00b9cb70 fffff880`04e36e8b : 00000000`00000002 fffffa80`06b4b1a0 00000000`00000000 00000000`00000050 : usbehci!EHCI_PollEndpoint+0x41
fffff800`00b9cbb0 fffff880`04e3b9b1 : 00000000`00000050 00000000`00000004 fffffa80`0720da10 fffffa80`06b4b050 : USBPORT!MPf_PollEndpoint+0x9b
fffff800`00b9cbe0 fffff880`04e47043 : fffffa80`06b4b1a0 00000000`00000050 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff800`00b9cc40 fffff880`04e37f89 : fffffa80`06b4b050 00000000`00000000 fffffa80`06b4ba02 fffffa80`06b4ba10 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1af
fffff800`00b9cca0 fffff800`02adbbfc : fffff800`02c4ae80 fffffa80`06b4ba10 fffffa80`06b4ba28 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`00b9ccd0 fffff800`02ad8eea : fffff800`02c4ae80 fffff800`02c58c40 00000000`00000000 fffff880`04e37db0 : nt!KiRetireDpcList+0x1bc
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbehci!EHCI_sMode_PollEndpointSlot+67
fffff880`04e29fdf 4533c9          xor     r9d,r9d

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  usbehci!EHCI_sMode_PollEndpointSlot+67

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbehci

IMAGE_NAME:  usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc06

FAILURE_BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

BUCKET_ID:  X64_0xFE_usbehci!EHCI_sMode_PollEndpointSlot+67

Followup: MachineOwner
---------

Edit you might want to run a system file check to verify and repair your system files.
SFC /SCANNOW Command - System File Checker

thanks for the reply.
when crashing, there are one mouse and one 2.5 hard disk plugged.
and at that time i am only browsing with Firefox.

honorpointer2 said:

thanks for the reply.
when crashing, there are one mouse and one 2.5 hard disk plugged.
and at that time i am only browsing with Firefox.

The USBPORT is taking too long to respond and the system crashes can you try booting without it just to test?


Ken

before i do what u say, it just crash again... this time only one mouse plugged there.
below is the dump file.

Attachment 133067

er... what did u mean by booting without it just to test?
did u mean that i need to take out the mouse every time when i boot the window?
and plug in after boot?

another dump file at this morning.
one mouse plugged, when using thunder downloading.

Attachment 133155

and i not really sure that what u exactly want me to do ><, can reply me asap?

anyone...? my computer crash 2 time again at just now...
here is the dump files...
help me pls...
Attachment 133228

Both your latest crashes point towards one of your Catalyst drivers.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005133817, fffff88006ac8900, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

Many people are having issues with Catalyst 10.12. See this thread.
It might be advisable to download and revert to one of the Previous Catalyst Versions. Download and install Driver Sweeper. Boot to safe mode and run Driver Sweeper to uninstall present Catalyst drivers. Install the "new" Catalyst drivers.

Outdated drivers:

CtClsFlt.sys Mon Jun 15 06:06:41 2009 Creative Camera Driver

k57nd60a.sys Sun Apr 26 12:23:05 2009 Broadcom NetLink Gigabit Ethernet Driver

rimspe64.sys Thu Jul 02 00:54:49 2009
risdpe64.sys Wed Jul 01 10:31:57 2009 Ricoh Memory Card Reader OEM
rixdpe64.sys Sat Jul 04 11:27:00 2009

mwlPSDFilter.sys Tue Jun 02 11:07:30 2009
mwlPSDNServ.sys Tue Jun 02 11:07:39 2009 OEM or EgisTec Inc. Fingerprint Biometrics
mwlPSDVDisk.sys Tue Jun 02 11:15:29 2009

NTIDrvr.sys Wed Mar 25 03:09:39 2009 NTI CD-ROM Filter Driver OEM

RtHDMIVX.sys Wed Dec 02 06:33:25 2009
RTKVHD64.sys Tue Dec 15 10:06:56 2009 Realtek HD Audio

UBHelper.sys Mon Apr 27 09:48:19 2009 Usually in Acer Empowering Technology OEM

thanks for the reply, i will try to install it. i will report after few days.
Thanks.

Catalyst 11.1 is released next week(??) sometime.

You may want to wait for that. Of course that will probably mean no games for a few days!!