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Windows 7: Can't think of a thread title that stands out but TONS of BSOD, help!

22 Jan 2011   #1
MLT

Windows 7 Pro (x64)
 
 
Can't think of a thread title that stands out but TONS of BSOD, help!

System is only 2mons old and is now extremely unstable.

Win 7 Pro x64
i7 2.8Ghx
OnBoard Audio
ATI HD 5750
Display via HDMI

OS is Full Retail and clean install. Was installed on new drive. Stability was fine for about a month or so and I can't be certain but seems to crash more after installing Norton 360 (i know i know...) Don't remember it happening too much before that but I think maybe a couple times.

If I go in or out of sleep or full screen it typically crashes. I don't know if it is a vid driver or Norton or what. I have a feeling I need to clean up my registry but Win 7 won't allow me access to registry or restore. Admin acct is disable and my user login as an Admin but didn't want to blindly edit security policies and increase vulnerability until I got some better advice/direction.

Attached is Sys Health Report and crash dump files.

Thanks in advance.



My System SpecsSystem Spec
.
22 Jan 2011   #2
MLT

Windows 7 Pro (x64)
 
 

Oh and I searched this and other forums like crazy to do as much as I could to resolve this before posting and wasting your time for something answered in several other posts.

I've got malwarebytes and norton installed and system seems clean.

Thanks in advance for your time.
My System SpecsSystem Spec
22 Jan 2011   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by MLT View Post
System is only 2mons old and is now extremely unstable.

Win 7 Pro x64
i7 2.8Ghx
OnBoard Audio
ATI HD 5750
Display via HDMI

OS is Full Retail and clean install. Was installed on new drive. Stability was fine for about a month or so and I can't be certain but seems to crash more after installing Norton 360 (i know i know...) Don't remember it happening too much before that but I think maybe a couple times.

If I go in or out of sleep or full screen it typically crashes. I don't know if it is a vid driver or Norton or what. I have a feeling I need to clean up my registry but Win 7 won't allow me access to registry or restore. Admin acct is disable and my user login as an Admin but didn't want to blindly edit security policies and increase vulnerability until I got some better advice/direction.

Attached is Sys Health Report and crash dump files.

Thanks in advance.
They are all over the map and you have made many changes so I just analyzed the newest. It was caused by Symantec

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\011911-38438-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03465000 PsLoadedModuleList = 0xfffff800`036a2e50
Debug session time: Wed Jan 19 18:55:18.727 2011 (GMT-5)
System Uptime: 0 days 16:02:31.788
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800034f52b3}

Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\BASHDefs\20110114.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
Probably caused by : BHDrvx64.sys ( BHDrvx64+2be80 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034f52b3, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000370d0e0
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+ae3
fffff800`034f52b3 488b09          mov     rcx,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  WerFault.exe

IRP_ADDRESS:  ffffffffffffff89

TRAP_FRAME:  fffff8800986f0a0 -- (.trap 0xfffff8800986f0a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800986f428 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034f52b3 rsp=fffff8800986f230 rbp=fffff8800986f380
 r8=fffffa8007949580  r9=fffff8800986f330 r10=0000000000000002
r11=fffffa800794c910 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po cy
nt!IopCompleteRequest+0xae3:
fffff800`034f52b3 488b09          mov     rcx,qword ptr [rcx] ds:ec90:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034d4ca9 to fffff800034d5740

STACK_TEXT:  
fffff880`0986ef58 fffff800`034d4ca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0986ef60 fffff800`034d3920 : fffffa80`079b7b60 fffffa80`07c40460 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`0986f0a0 fffff800`034f52b3 : fffffa80`079d1630 fffff680`0000dbf8 00000000`0000005c fffff800`03609646 : nt!KiPageFault+0x260
fffff880`0986f230 fffff800`034b20c7 : 00000000`00000001 fffff800`034b4e05 fffff8a0`0050ba00 00000000`00000000 : nt!IopCompleteRequest+0xae3
fffff880`0986f300 fffff800`034b2487 : fffff8a0`02d74270 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
fffff880`0986f380 fffff880`04915e80 : 00000000`00000003 fffff880`0111121f fffffa80`0644d790 fffff8a0`108c0cb0 : nt!KiApcInterrupt+0xd7
fffff880`0986f510 00000000`00000003 : fffff880`0111121f fffffa80`0644d790 fffff8a0`108c0cb0 fffff8a0`02ba2070 : BHDrvx64+0x2be80
fffff880`0986f518 fffff880`0111121f : fffffa80`0644d790 fffff8a0`108c0cb0 fffff8a0`02ba2070 fffff8a0`02b9d018 : 0x3
fffff880`0986f520 fffff880`04909d30 : 00000003`00000000 fffff8a0`02d74270 00000000`00000000 fffffa80`07b320d0 : fltmgr!FltAcquirePushLockExclusive+0xf
fffff880`0986f550 00000003`00000000 : fffff8a0`02d74270 00000000`00000000 fffffa80`07b320d0 fffff800`03684748 : BHDrvx64+0x1fd30
fffff880`0986f558 fffff8a0`02d74270 : 00000000`00000000 fffffa80`07b320d0 fffff800`03684748 fffff880`0986f6f0 : 0x3`00000000
fffff880`0986f560 00000000`00000000 : fffffa80`07b320d0 fffff800`03684748 fffff880`0986f6f0 fffff8a0`02d74270 : 0xfffff8a0`02d74270


STACK_COMMAND:  kb

FOLLOWUP_IP: 
BHDrvx64+2be80
fffff880`04915e80 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  BHDrvx64+2be80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce1be27

FAILURE_BUCKET_ID:  X64_0xA_BHDrvx64+2be80

BUCKET_ID:  X64_0xA_BHDrvx64+2be80

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034f52b3, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS:  0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!IopCompleteRequest+ae3
fffff800`034f52b3 488b09          mov     rcx,qword ptr [rcx]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  WerFault.exe

IRP_ADDRESS:  ffffffffffffff89

TRAP_FRAME:  fffff8800986f0a0 -- (.trap 0xfffff8800986f0a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800986f428 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034f52b3 rsp=fffff8800986f230 rbp=fffff8800986f380
 r8=fffffa8007949580  r9=fffff8800986f330 r10=0000000000000002
r11=fffffa800794c910 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac po cy
nt!IopCompleteRequest+0xae3:
fffff800`034f52b3 488b09          mov     rcx,qword ptr [rcx] ds:ec90:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034d4ca9 to fffff800034d5740

STACK_TEXT:  
fffff880`0986ef58 fffff800`034d4ca9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0986ef60 fffff800`034d3920 : fffffa80`079b7b60 fffffa80`07c40460 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`0986f0a0 fffff800`034f52b3 : fffffa80`079d1630 fffff680`0000dbf8 00000000`0000005c fffff800`03609646 : nt!KiPageFault+0x260
fffff880`0986f230 fffff800`034b20c7 : 00000000`00000001 fffff800`034b4e05 fffff8a0`0050ba00 00000000`00000000 : nt!IopCompleteRequest+0xae3
fffff880`0986f300 fffff800`034b2487 : fffff8a0`02d74270 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
fffff880`0986f380 fffff880`04915e80 : 00000000`00000003 fffff880`0111121f fffffa80`0644d790 fffff8a0`108c0cb0 : nt!KiApcInterrupt+0xd7
fffff880`0986f510 00000000`00000003 : fffff880`0111121f fffffa80`0644d790 fffff8a0`108c0cb0 fffff8a0`02ba2070 : BHDrvx64+0x2be80
fffff880`0986f518 fffff880`0111121f : fffffa80`0644d790 fffff8a0`108c0cb0 fffff8a0`02ba2070 fffff8a0`02b9d018 : 0x3
fffff880`0986f520 fffff880`04909d30 : 00000003`00000000 fffff8a0`02d74270 00000000`00000000 fffffa80`07b320d0 : fltmgr!FltAcquirePushLockExclusive+0xf
fffff880`0986f550 00000003`00000000 : fffff8a0`02d74270 00000000`00000000 fffffa80`07b320d0 fffff800`03684748 : BHDrvx64+0x1fd30
fffff880`0986f558 fffff8a0`02d74270 : 00000000`00000000 fffffa80`07b320d0 fffff800`03684748 fffff880`0986f6f0 : 0x3`00000000
fffff880`0986f560 00000000`00000000 : fffffa80`07b320d0 fffff800`03684748 fffff880`0986f6f0 fffff8a0`02d74270 : 0xfffff8a0`02d74270


STACK_COMMAND:  kb

FOLLOWUP_IP: 
BHDrvx64+2be80
fffff880`04915e80 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  BHDrvx64+2be80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce1be27

FAILURE_BUCKET_ID:  X64_0xA_BHDrvx64+2be80

BUCKET_ID:  X64_0xA_BHDrvx64+2be80

Followup: MachineOwner
---------
Remove and replace with Microsoft Security Essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/


I would also run memtest since most of these are memory exceptions

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

My System SpecsSystem Spec
.

23 Jan 2011   #4
MLT

Windows 7 Pro (x64)
 
 

Ok I will give that a shot. I wonder if you would mind analyzing any of the others. I scanned through them and didn't see Symantec or Norton in any of the others. Just the most recent. Please look at any from 1/14 to current if you have time.

I ran Windows memory diagnostic (set it to run on boot from safe) and came back with no problems. Do you think it is still worth scanning w/ the memtest tool you mentioned?

Will I lose any security by switching to MS? I will still have active AV protection?

Thank you so much for taking the time to reply to my post, I really appreciate it.

MLT
My System SpecsSystem Spec
02 Feb 2011   #5
MLT

Windows 7 Pro (x64)
 
 

Bumping this to the top because I am getting constant BSOD now and haven't even been able to boot to collect more recent dmp files to post. The ones I looked at all seem to be cause by different things...? Can someone please look at these and tell me if they see something that could be causing the crashes?

Thanks in advance
My System SpecsSystem Spec
02 Feb 2011   #6
MLT

Windows 7 Pro (x64)
 
 

oh yeah, I have since uninstalled Norton and run memtest, no errors and no change - if anything crashes are more frequent so couldn't be related to Norton (used removal tool)
My System SpecsSystem Spec
Reply

 Can't think of a thread title that stands out but TONS of BSOD, help!




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