help! Blue screen then computer shuts down.. why??

what do i do


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 000000000000000A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002C64175
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012311-24788-01.dmp
C:\Users\peter\AppData\Local\Temp\WER-70746-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

https://www.sevenforums.com/crashes-d...tructions.html

i ran the dos thing, and uploaded my file, what do i do next..what a health check?

Its Windows 7 . . .
- 64 version
- the original installed OS on the system? - yes
- an OEM or full retail version? - full retail
- OEM = came pre-installed on system - yes
- Full Retail = you purchased it from retailer - from dell

- What is the age of system (hardware)? - bought feb 2010
- What is the age of OS installation (have you re-installed the OS?) - feb 2010

BSODs were caused by your PCTools Security Suite, remove it and use MSE

Code:

BugCheck D1, {a, 2, 0, fffff88004065175}

Unable to load image \Device\Harddisk0\Partition3\Windows\system32\drivers\PctWfpFilter64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwppInjectTransportSendAsync+41f )

A component of Windows Firewall was also involved, remove any other Firewall(s) such as Zone Alarm if any of these is installed

oh no i just paid £30 for that!!

how do i check what firewalls i have

how do i check what firewalls i have

Go to Action Center, active Firewalls will be listed under the 'security' tab

oh no i just paid £30 for that!!

You can contact their customer support for a refund if possible
http://www.pctools.com/support/

its still doing it, this is the screen

peterjmay said:

its still doing it, this is the screen

tcpip.sys is blamed, you should update your networking drivers