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Windows 7: Blue Screen Error

23 Jan 2011   #1
quartaela

Windows 7 Ultimate
 
 
Blue Screen Error

Hi there!. i have a blue screen error. i have bought a desktop and install windows 7 ultimate last week and i didn't face any problems until today. today when i plug a USB device i guess it has an autorun virus and i can't fixed it. i tried to use combofix but it didn't work cause computer gives blue screen error frequently. so i formatted computer but i am still facing with this problem. so i wrote the kod of blue screen error as you can see below;

"HdAudio.sys - Address FFFFF88004424598 base at FFFFF88004400000, Datestamp 4a5bcc23 "

could you help me please _?. (and sorry for my english )


My System SpecsSystem Spec
.
23 Jan 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by quartaela View Post
Hi there!. i have a blue screen error. i have bought a desktop and install windows 7 ultimate last week and i didn't face any problems until today. today when i plug a USB device i guess it has an autorun virus and i can't fixed it. i tried to use combofix but it didn't work cause computer gives blue screen error frequently. so i formatted computer but i am still facing with this problem. so i wrote the kod of blue screen error as you can see below;

"HdAudio.sys - Address FFFFF88004424598 base at FFFFF88004400000, Datestamp 4a5bcc23 "

could you help me please _?. (and sorry for my english )
If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
My System SpecsSystem Spec
23 Jan 2011   #3
quartaela

Windows 7 Ultimate
 
 

ok mate upload dump file.
My System SpecsSystem Spec
.

23 Jan 2011   #4
quartaela

Windows 7 Ultimate
 
 

is there anybody to help : ) _? and i am using windows 7 ultimate 64 bit
My System SpecsSystem Spec
23 Jan 2011   #5
fimble

windows 7 ultimate
 
 

Your dumpfile has a 0x3B Stop Error and is indicating memory corruption.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, Device driver, graphics driver, ?memory


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004424598, fffff88005d07b50, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
Suggest to run Memtest86+ overnight.
RAM - How to Test with Memtest86+
Also See:
Guide to using Memtest86+
My System SpecsSystem Spec
23 Jan 2011   #6
quartaela

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by fimble View Post
Your dumpfile has a 0x3B Stop Error and is indicating memory corruption.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes:
System service, Device driver, graphics driver, ?memory


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004424598, fffff88005d07b50, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
Suggest to run Memtest86+ overnight.
RAM - How to Test with Memtest86+
Also See:
Guide to using Memtest86+
thanks fimble i going to run Memtest86. but i have a question. in your bugchech analysis i couldn't see the code

"HdAudio.sys - Address FFFFF88004424598 base at FFFFF88004400000, Datestamp 4a5bcc23"

which i have mentioned about it. is this the same error with my dump file_?
My System SpecsSystem Spec
23 Jan 2011   #7
fimble

windows 7 ultimate
 
 

Yeah, it is mentioned.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004424598, Address of the instruction which caused the bugcheck
Arg3: fffff88005d07b50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+b8
fffff880`04424598 488b01          mov     rax,qword ptr [rcx]

CONTEXT:  fffff88005d07b50 -- (.cxr 0xfffff88005d07b50)
rax=fffffa80059f68e0 rbx=fffffa8005a409c0 rcx=0000000000000000
rdx=fffff8800440b658 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004424598 rsp=fffff88005d08530 rbp=0000000000000000
 r8=fffff88005d085c0  r9=fffff8800440b858 r10=fffff8800440bb88
r11=11d06e1b45ffaaa0 r12=fffff88005d08618 r13=fffffa80061f7610
r14=fffff8a002f10cb0 r15=fffff880044121a8
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+0xb8:
fffff880`04424598 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004424598

STACK_TEXT:  
fffff880`05d08530 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+0xb8


CHKIMG_EXTENSION: !chkimg -lo 50 -d !HdAudio
    fffff88004424584 - HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+a4
    [ 88:89 ]
1 error : !HdAudio (fffff88004424584)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88005d07b50 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------
My System SpecsSystem Spec
23 Jan 2011   #8
quartaela

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by fimble View Post
Yeah, it is mentioned.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004424598, Address of the instruction which caused the bugcheck
Arg3: fffff88005d07b50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+b8
fffff880`04424598 488b01          mov     rax,qword ptr [rcx]

CONTEXT:  fffff88005d07b50 -- (.cxr 0xfffff88005d07b50)
rax=fffffa80059f68e0 rbx=fffffa8005a409c0 rcx=0000000000000000
rdx=fffff8800440b658 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004424598 rsp=fffff88005d08530 rbp=0000000000000000
 r8=fffff88005d085c0  r9=fffff8800440b858 r10=fffff8800440bb88
r11=11d06e1b45ffaaa0 r12=fffff88005d08618 r13=fffffa80061f7610
r14=fffff8a002f10cb0 r15=fffff880044121a8
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+0xb8:
fffff880`04424598 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004424598

STACK_TEXT:  
fffff880`05d08530 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+0xb8


CHKIMG_EXTENSION: !chkimg -lo 50 -d !HdAudio
    fffff88004424584 - HdAudio!CAzMixertopoMiniport::MapChannelIfQuad+a4
    [ 88:89 ]
1 error : !HdAudio (fffff88004424584)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88005d07b50 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------
Well thx again : ). i will post the results of the memory test.
My System SpecsSystem Spec
23 Jan 2011   #9
fimble

windows 7 ultimate
 
 

It's highly unlikely that the HdAudio.sys is the cause of your problem as it is a Windows system file. It was just in the firing line, so to speak, when the BSOD happened.
My System SpecsSystem Spec
23 Jan 2011   #10
fimble

windows 7 ultimate
 
 

I just spotted sptd.sys in your dump file.

The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's used by Daemon Tools which will also have to be uninstalled.
Then use the correct uninstaller in Safe Mode for your set up to remove sptd.sys:

Duplex Secure Downloads 32bit
Duplex Secure Downloads 64bit

Make sure to select uninstall!
My System SpecsSystem Spec
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