BSOD too frequently

kukingkong · 26 Jan 2011

Hi,

I just bought a Dell 15R laptop & got too many BSOD, though didn't use at full throttle (only some web-browsers).

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1066

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002C46FE8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I also attached the latest minidump file for your review.

Tks very much in advance.

Jonathan_King · 26 Jan 2011

Hi there,

BOSD too frequently - Tech Support Forum

Please do not post in multiple forums; that only leads to confusion. The TSF thread has been closed.

fimble · 26 Jan 2011

Hi kukingkong and Welcome.

Your dump file gave a stop error of 0x7F. Its a stop error that ZoneAlarm firewall gives frequently. You have two(?) options:

ZoneAlarm Security and Firewall is known to be a cause of BSOD's on many Windows 7 systems. Download the ZoneAlarm Remover. Uninstall ZoneAlarm through Programs and Features. Boot to safe mode and run the ZoneAlarm Remover. Reboot. Make sure that Windows Firewall is enabled.
Alternatively
Try this Microsoft hotfix if you wish to keep ZoneAlarm: Stop Error 0x07F when you run applications that transfer data using the UDP protocol in Win Server 2008 R2/Win 7" which I can neither verify or discount. It may work, it may not.

Bugchek Analysis

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002c46fe8

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002c7fae9 to fffff80002c80580

STACK_TEXT:  
fffff800`00ba4d28 fffff800`02c7fae9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`00ba4d30 fffff800`02c7dfb2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba4e70 fffff800`02c46fe8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`08dfecb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02c7dfb2 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c42e3

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner

Outdated Drivers:

PxHlpa64.sys Wed Jun 24 00:16:35 2009 Sonic CD/DVD driver. Used by many different programs.

Drivers:

Code:

fffff880`00eea000 fffff880`00f41000   ACPI     ACPI.sys     Tue Dec 01 07:18:02 2009 (4B14C32A)
fffff880`01b41000 fffff880`01bcb000   afd      afd.sys      Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`0514d000 fffff880`05163000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`01321000 fffff880`0132c000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`012d3000 fffff880`012dc000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`012dc000 fffff880`01306000   ataport  ataport.SYS  Tue Jul 14 00:19:52 2009 (4A5BC118)
fffff880`0141b000 fffff880`0143e000   AtiHdmi  AtiHdmi.sys  Thu May 06 10:20:39 2010 (4BE289E7)
fffff880`04a71000 fffff880`0514d000   atikmdag atikmdag.sys Wed Jun 02 02:37:54 2010 (4C05B5F2)
fffff880`04200000 fffff880`04246000   atikmpag atikmpag.sys Wed Jun 02 02:42:47 2010 (4C05B717)
fffff960`008a0000 fffff960`00901000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffff880`00fb2000 fffff880`00fbe000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
fffff880`06138000 fffff880`06141000   BCM42RLY BCM42RLY.sys Fri Jan 22 03:28:23 2010 (4B591B57)
fffff880`055f4000 fffff880`055fd000   bcmvwl64 bcmvwl64.sys Fri Jan 22 03:28:30 2010 (4B591B5E)
fffff880`05289000 fffff880`05578000   bcmwl664 bcmwl664.sys Fri Jan 22 03:30:58 2010 (4B591BF2)
fffff880`044d6000 fffff880`044dd000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`03c44000 fffff880`03c55000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`03bd2000 fffff880`03bf0000   bowser   bowser.sys   Tue Jul 14 00:23:50 2009 (4A5BC206)
fffff960`00670000 fffff960`00697000   cdd      cdd.dll      unavailable (00000000)
fffff880`04472000 fffff880`0449c000   cdrom    cdrom.sys    Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 02:32:13 2009 (4A5BE01D)
fffff880`01b03000 fffff880`01b33000   CLASSPNP CLASSPNP.SYS Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00d46000 fffff880`00da4000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`05278000 fffff880`0527c500   CmBatt   CmBatt.sys   Tue Jul 14 00:31:03 2009 (4A5BC3B7)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Tue Jul 14 00:49:40 2009 (4A5BC814)
fffff880`00fa9000 fffff880`00fb2000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`04616000 fffff880`04626000   CompositeBus CompositeBus.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`05f4e000 fffff880`05f5c000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`05e00000 fffff880`05e2a2a0   CtClsFlt CtClsFlt.sys Mon Jun 15 06:06:41 2009 (4A35D6E1)
fffff880`03c26000 fffff880`03c44000   dfsc     dfsc.sys     Tue Jul 14 00:23:44 2009 (4A5BC200)
fffff880`03c17000 fffff880`03c26000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`01aed000 fffff880`01b03000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`05ea4000 fffff880`05ec6000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`05f5c000 fffff880`05f6f000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`04246000 fffff880`04450000   dump_iaStor dump_iaStor.sys Tue Jun 08 18:33:03 2010 (4C0E7ECF)
fffff880`05e2b000 fffff880`05e37000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`0462a000 fffff880`0471e000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 02:00:14 2009 (4AC5509E)
fffff880`0471e000 fffff880`04764000   dxgmms1  dxgmms1.sys  Tue Jul 14 00:38:32 2009 (4A5BC578)
fffff880`06141000 fffff880`06177000   fastfat  fastfat.SYS  Tue Jul 14 00:23:28 2009 (4A5BC1F0)
fffff880`01378000 fffff880`0138c000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`0132c000 fffff880`01378000   fltmgr   fltmgr.sys   Tue Jul 14 00:19:59 2009 (4A5BC11F)
fffff880`01411000 fffff880`0141b000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01ab3000 fffff880`01aed000   fvevol   fvevol.sys   Sat Sep 26 03:34:26 2009 (4ABD7DB2)
fffff880`0179e000 fffff880`017e8000   fwpkclnt fwpkclnt.sys Tue Jul 14 00:21:08 2009 (4A5BC164)
fffff800`031ed000 fffff800`03236000   hal      hal.dll      Tue Jul 14 02:27:36 2009 (4A5BDF08)
fffff880`04764000 fffff880`04788000   HDAudBus HDAudBus.sys Tue Jul 14 01:06:13 2009 (4A5BCBF5)
fffff880`04788000 fffff880`04799000   HECIx64  HECIx64.sys  Thu Sep 17 20:54:16 2009 (4AB293E8)
fffff880`05f9a000 fffff880`05fb3000   HIDCLASS HIDCLASS.SYS Fri Mar 19 07:45:33 2010 (4BA32B9D)
fffff880`05fb3000 fffff880`05fbb080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`05f8c000 fffff880`05f9a000   hidusb   hidusb.sys   Tue Jul 14 01:06:22 2009 (4A5BCBFE)
fffff880`03b0a000 fffff880`03bd2000   HTTP     HTTP.sys     Tue Jul 14 00:22:16 2009 (4A5BC1A8)
fffff880`01aaa000 fffff880`01ab3000   hwpolicy hwpolicy.sys Tue Jul 14 00:19:22 2009 (4A5BC0FA)
fffff880`055d6000 fffff880`055f4000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`010c9000 fffff880`012d3000   iaStor   iaStor.sys   Tue Jun 08 18:33:03 2010 (4C0E7ECF)
fffff880`04600000 fffff880`04616000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`05260000 fffff880`0526f000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`05e37000 fffff880`05e45000   kbdhid   kbdhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff800`00bcf000 fffff800`00bd9000   kdcom    kdcom.dll    Tue Jul 14 02:31:07 2009 (4A5BDFDB)
fffff880`04a1a000 fffff880`04a5d000   ks       ks.sys       Thu Mar 04 04:32:25 2010 (4B8F37D9)
fffff880`015e3000 fffff880`015fd000   ksecdd   ksecdd.sys   Tue Jul 14 00:20:54 2009 (4A5BC156)
fffff880`01773000 fffff880`0179e000   ksecpkg  ksecpkg.sys  Fri Dec 11 06:03:32 2009 (4B21E0B4)
fffff880`05ec6000 fffff880`05ecb200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`04450000 fffff880`04465000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`05585000 fffff880`055a8000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00cee000 fffff880`00d32000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 02:29:10 2009 (4A5BDF66)
fffff880`05e45000 fffff880`05e53000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`05251000 fffff880`05260000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`05fbc000 fffff880`05fc9000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00fd3000 fffff880`00fed000   mountmgr mountmgr.sys Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`0449c000 fffff880`044cd000   MpFilter MpFilter.sys Wed Sep 15 01:19:28 2010 (4C901110)
fffff880`061e8000 fffff880`061f8000   MpNWMon  MpNWMon.sys  Wed Sep 15 01:19:30 2010 (4C901112)
fffff880`03a00000 fffff880`03a18000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`03a18000 fffff880`03a45000   mrxsmb   mrxsmb.sys   Sat Feb 27 07:52:19 2010 (4B88CF33)
fffff880`056be000 fffff880`0570c000   mrxsmb10 mrxsmb10.sys Sat Feb 27 07:52:28 2010 (4B88CF3C)
fffff880`0570c000 fffff880`0572f000   mrxsmb20 mrxsmb20.sys Sat Feb 27 07:52:26 2010 (4B88CF3A)
fffff880`01306000 fffff880`01311000   msahci   msahci.sys   Sat Nov 14 04:36:50 2009 (4AFE33E2)
fffff880`0453b000 fffff880`04546000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00f4a000 fffff880`00f54000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01398000 fffff880`013f6000   msrpc    msrpc.sys    Tue Jul 14 00:21:32 2009 (4A5BC17C)
fffff880`03c0c000 fffff880`03c17000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01a98000 fffff880`01aaa000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01621000 fffff880`01713000   ndis     ndis.sys     Tue Jul 14 00:21:40 2009 (4A5BC184)
fffff880`0527d000 fffff880`05289000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`03adf000 fffff880`03af2000   ndisuio  ndisuio.sys  Tue Jul 14 01:09:25 2009 (4A5BCCB5)
fffff880`05187000 fffff880`051b6000   ndiswan  ndiswan.sys  Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`01bcb000 fffff880`01be0000   NDProxy  NDProxy.SYS  Tue Jul 14 01:10:05 2009 (4A5BCCDD)
fffff880`03d30000 fffff880`03d3f000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`04582000 fffff880`045c7000   netbt    netbt.sys    Tue Jul 14 00:21:28 2009 (4A5BC178)
fffff880`01713000 fffff880`01773000   NETIO    NETIO.SYS    Fri Apr 09 03:43:59 2010 (4BBE946F)
fffff880`06000000 fffff880`06015000   NisDrvWFP NisDrvWFP.sys Wed Sep 15 01:20:25 2010 (4C901149)
fffff880`04546000 fffff880`04557000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`03c00000 fffff880`03c0c000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`02c1a000 fffff800`031ed000   nt       ntkrnlmp.exe Sat Jun 19 05:09:07 2010 (4C1C42E3)
fffff880`01441000 fffff880`015e3000   Ntfs     Ntfs.sys     Wed May 12 04:25:59 2010 (4BEA1FC7)
fffff880`044cd000 fffff880`044d6000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`03a8c000 fffff880`03adf000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
fffff880`03cf4000 fffff880`03d1a000   pacer    pacer.sys    Tue Jul 14 01:09:41 2009 (4A5BCCC5)
fffff880`00f94000 fffff880`00fa9000   partmgr  partmgr.sys  Tue Jul 14 00:19:58 2009 (4A5BC11E)
fffff880`00f54000 fffff880`00f87000   pci      pci.sys      Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`01311000 fffff880`01321000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`01400000 fffff880`01411000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`0572f000 fffff880`057d5000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`05e67000 fffff880`05ea4000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00d32000 fffff880`00d46000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0138c000 fffff880`01397e00   PxHlpa64 PxHlpa64.sys Wed Jun 24 00:16:35 2009 (4A416253)
fffff880`05163000 fffff880`05187000   rasl2tp  rasl2tp.sys  Tue Jul 14 01:10:11 2009 (4A5BCCE3)
fffff880`051b6000 fffff880`051d1000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`051d1000 fffff880`051f2000   raspptp  raspptp.sys  Tue Jul 14 01:10:18 2009 (4A5BCCEA)
fffff880`04a00000 fffff880`04a1a000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`03daf000 fffff880`03e00000   rdbss    rdbss.sys    Tue Jul 14 00:24:09 2009 (4A5BC219)
fffff880`04520000 fffff880`04529000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`04529000 fffff880`04532000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`04532000 fffff880`0453b000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01a5e000 fffff880`01a98000   rdyboost rdyboost.sys Tue Jul 14 00:34:34 2009 (4A5BC48A)
fffff880`03af2000 fffff880`03b0a000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`057d5000 fffff880`057e0000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`017e8000 fffff880`017f0000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`060a2000 fffff880`06138000   srv      srv.sys      Fri Aug 27 04:38:00 2010 (4C773318)
fffff880`0563f000 fffff880`056a6000   srv2     srv2.sys     Fri Aug 27 04:37:46 2010 (4C77330A)
fffff880`05600000 fffff880`0562d000   srvnet   srvnet.sys   Fri Aug 27 04:37:24 2010 (4C7732F4)
fffff880`05ecc000 fffff880`05f4e000   stwrt64  stwrt64.sys  Fri Jun 18 03:16:06 2010 (4C1AD6E6)
fffff880`055fd000 fffff880`055fe480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`05200000 fffff880`0524f000   SynTP    SynTP.sys    Wed Dec 23 20:10:23 2009 (4B32792F)
fffff880`01801000 fffff880`019fe000   tcpip    tcpip.sys    Mon Jun 14 04:39:04 2010 (4C15A458)
fffff880`0562d000 fffff880`0563f000   tcpipreg tcpipreg.sys Tue Jul 14 01:09:49 2009 (4A5BCCCD)
fffff880`04575000 fffff880`04582000   TDI      TDI.SYS      Tue Jul 14 00:21:18 2009 (4A5BC16E)
fffff880`04557000 fffff880`04575000   tdx      tdx.sys      Tue Jul 14 00:21:15 2009 (4A5BC16B)
fffff880`03d9b000 fffff880`03daf000   termdd   termdd.sys   Tue Jul 14 01:16:36 2009 (4A5BCE64)
fffff880`03d5a000 fffff880`03d9b000   truecrypt truecrypt.sys Mon Jul 19 18:30:28 2010 (4C448BB4)
fffff960`00400000 fffff960`0040a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`045c7000 fffff880`045ed000   tunnel   tunnel.sys   Tue Jul 14 01:09:37 2009 (4A5BCCC1)
fffff880`04a5d000 fffff880`04a6f000   umbus    umbus.sys    Tue Jul 14 01:06:56 2009 (4A5BCC20)
fffff880`05f6f000 fffff880`05f8c000   usbccgp  usbccgp.sys  Tue Jul 14 01:06:45 2009 (4A5BCC15)
fffff880`0524f000 fffff880`05250f00   USBD     USBD.SYS     Tue Jul 14 01:06:23 2009 (4A5BCBFF)
fffff880`04799000 fffff880`047aa000   usbehci  usbehci.sys  Fri Dec 04 07:26:02 2009 (4B18B98A)
fffff880`01a00000 fffff880`01a5a000   usbhub   usbhub.sys   Fri Dec 04 07:26:39 2009 (4B18B9AF)
fffff880`047aa000 fffff880`04800000   USBPORT  USBPORT.SYS  Tue Jul 14 01:06:31 2009 (4A5BCC07)
fffff880`06015000 fffff880`06030000   USBSTOR  USBSTOR.SYS  Wed May 12 05:21:12 2010 (4BEA2CB8)
fffff880`05fc9000 fffff880`05ff6200   usbvideo usbvideo.sys Thu Mar 04 04:40:57 2010 (4B8F39D9)
fffff880`00f87000 fffff880`00f94000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`044dd000 fffff880`044eb000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`044eb000 fffff880`04510000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00fbe000 fffff880`00fd3000   volmgr   volmgr.sys   Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`00da4000 fffff880`00e00000   volmgrx  volmgrx.sys  Tue Jul 14 00:20:33 2009 (4A5BC141)
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys  Tue Jul 14 00:20:08 2009 (4A5BC128)
fffff880`03c56000 fffff880`03ceb000   vsdatant vsdatant.sys Sun May 09 17:28:58 2010 (4BE6E2CA)
fffff880`05578000 fffff880`05585000   vwifibus vwifibus.sys Tue Jul 14 01:07:21 2009 (4A5BCC39)
fffff880`03d1a000 fffff880`03d30000   vwififlt vwififlt.sys Tue Jul 14 01:07:22 2009 (4A5BCC3A)
fffff880`03d3f000 fffff880`03d5a000   wanarp   wanarp.sys   Tue Jul 14 01:10:21 2009 (4A5BCCED)
fffff880`04510000 fffff880`04520000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00e37000 fffff880`00edb000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00edb000 fffff880`00eea000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`03ceb000 fffff880`03cf4000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00070000 fffff960`00380000   win32k   win32k.sys   unavailable (00000000)
fffff880`0526f000 fffff880`05278000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00f41000 fffff880`00f4a000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`055a8000 fffff880`055c9000   WudfPf   WudfPf.sys   Fri Jan 15 07:32:54 2010 (4B501A26)

Unloaded modules:
fffff880`06030000 fffff880`06081000   Rt64win7.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00051000
fffff880`06177000 fffff880`061e8000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`05585000 fffff880`055d6000   Rt64win7.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00051000
fffff880`01b33000 fffff880`01b41000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04255000 fffff880`0445f000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0020A000
fffff880`0445f000 fffff880`04472000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

kukingkong · 26 Jan 2011

Thank you very much for your prompt instruction. I had been afraid that it was a hardware error.

I love ZoneAlarm, so I prefer to install the hotfix though MS said it was not fully tested. Will report to you if BSOD appears again.

I also sorry for multiple posts. My friend recommended me of these forums & said they are different ones.

Jonathan_King · 26 Jan 2011

No problems; they are separate forums, but several of the same members.

Let us know how it works out!

kukingkong · 02 Feb 2011

Up to now, I haven't seen any more BSOD. Seems that your method works for me very well.
Great to have excellent advisors like fimble. Thank you again.

kukingkong · 25 Feb 2011

Hi,

Seems that I experienced that BSOD again. Code 7F, but there is a change in my system: I've just installed Win7 Services Pack 1 (using Windows update application, not download the untrusted file from Internet).

The frequency is not high (once/day) but still annoying. Can you help me another time?

Thanks in advance.

Jonathan_King · 25 Feb 2011

Start by installing updated ATI drivers from here: AMD Graphics Drivers & Software

Code:

atikmdag.sys    Tue Jun 01 21:37:54 2010 (4C05B5F2)
atikmpag.sys    Tue Jun 01 21:42:47 2010 (4C05B717)

Run driver verifier: Driver Verifier - Enable and Disable

...Summary of the dumps:

Code:


Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Feb 25 04:35:34.411 2011 (UTC - 5:00)
System Uptime: 0 days 8:09:39.034
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrCompletedPacket+11b )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_dxgmms1!VidSchiProcessIsrCompletedPacket+11b
SystemProductName = Inspiron N5010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Wed Feb 23 04:30:55.193 2011 (UTC - 5:00)
System Uptime: 0 days 3:09:01.442
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrVSync+64 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_dxgmms1!VidSchiProcessIsrVSync+64
SystemProductName = Inspiron N5010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``