BSoD problem w/video


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSoD problem w/video


    I am now getting BSoD when watching videos.
    That seems to be the initiating factor. (also when using Wifi adapter for Internet access -- separate (seemingly known) issue)
    Both YouTube in Firefox and non-browser viewing and NetFlix.
    It seems to be any type of video format or player.
    It used to work fine.
    I haven't been able to figure out if it started after any certain software install or
    Windows Update upgrade.
    Note: uploaded BSoD.zip was a .7Z file, renamed.
    Thanks.

    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? 64bit
    - the original installed OS on the system? original
    - an OEM or full retail version? Full retail as purchased
    - OEM = came pre-installed on system
    - Full Retail = you purchased it from retailer

    - What is the age of system (hardware)? About a year
    - What is the age of OS installation (have you re-installed the OS?) Original
      My Computer


  2. Posts : 927
    windows 7 ultimate
       #2

    Hi BeeDee and Welcome.

    Your dump files all give a stop error of 0x7F. Its a stop error that ZoneAlarm firewall gives frequently. You have two (?) options:

    ZoneAlarm
    Security and Firewall is known to be a cause of BSOD's on many Windows 7 systems. Download the ZoneAlarm Remover. Uninstall ZoneAlarm through Programs and Features. Boot to safe mode and run the ZoneAlarm Remover. Reboot. Make sure that Windows Firewall is enabled.
    Alternatively
    Try this Microsoft hotfix if you wish to keep ZoneAlarm: Stop Error 0x07F when you run applications that transfer data using the UDP protocol in Win Server 2008 R2/Win 7" which I can neither verify or discount. It may work, it may not.

    Bugcheck Analysis
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff80002cdc05f
    
    Debugging Details:
    ------------------
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002cd5ca9 to fffff80002cd6740
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02cd4172 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm vsdatant
    start             end                 module name
    fffff880`03b1a000 fffff880`03baf000   vsdatant   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\vsdatant.sys
        Image name: vsdatant.sys
        Timestamp:        Sun May 09 17:28:58 2010 (4BE6E2CA)
        CheckSum:         0007FD21
        ImageSize:        00095000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Old and outdated drivers can cause problems that do not point directly to them and should be updated.
    I'll check your latest dump file for any other outdated drivers that may cause future problems.
      My Computer


  3. Posts : 927
    windows 7 ultimate
       #3

    Outdated Drivers:

    DKbFltr.sys Thu Mar 26 03:15:42 2009 Dritek Keyboard Filter driver

    iaStor.sys Fri Jun 05 02:53:40 2009 Intel Storage.

    k57nd60a.sys Thu Aug 06 12:44:32 2009 Broadcom Ethernet

    NTIDrvr.sys Wed Mar 25 03:09:39 2009 NTI CD-ROM Filter Drivers by NewTech. See OEM
    UBHelper.sys Mon Apr 27 09:48:19 2009 NTI CD-ROM or NTI Backup NOW! See OEM

    PxHlpa64.sys Thu Mar 13 01:58:17 2008 Sonic CD/DVD driver. Used by many different programs. See OEM
      My Computer


  4. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Thank you


    Is Windows Firewall safe to use?
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    It seems to have fixed the problem. Thank you.

    Is this the same problem that was occurring when I was trying to use the WiFi Internet connection?
      My Computer


  6. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #6

    BeeDee said:
    Is Windows Firewall safe to use?
    Yes
      My Computer


  7. Posts : 6,668
    Windows 7 x64
       #7

    BeeDee said:
    It seems to have fixed the problem. Thank you.

    Is this the same problem that was occurring when I was trying to use the WiFi Internet connection?
    It could have been ZA it could be the outdated drivers, but yes, it's very likely the problems were related to the above information.
      My Computer


 

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