Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: ntoskrnl.exe error on a new system.

27 Jan 2011   #1
xunchicrewx

Windows 7 Home Premium 64
 
 
ntoskrnl.exe error on a new system.

Hello and let me start off by saying thank you. I recently purchased my HP Pavillion refurbished from Buy.com. Ive been impressed with the speed and it was a major upgrade from my previous system however ive had the computer for 5 days and ive had 4 BSODs in the past 3 days randomly.

I have called HP tech support and they had me reset my power settings and then they wanted me to do a system restore! i didnt complete the system restore cause it wouldve taken too long to back up all my files in case something was lose int he mean time.

I hope im attaching this correctly and again thank you


My System SpecsSystem Spec
.
27 Jan 2011   #2
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Hello and welcome to Seven Forums,

Dump is 7F. It is likely that you have ZoneAlarm installed on your computer. Personally, I do not like third-party antivirus, they can crash and cause BSOD.

You may want to uninstall ZoneAlarm and replace with Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/

Otherwise, if you wish to keep ZoneAlarm. You may want to try this HotFix. I cannot guarantee if the Hotfix works or not.
Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

Update this drivers:
Quote:
adfs.SYS Fri Jun 27 08:52:37 2008 Adobe Software
Rename driver - see note below
Note   Note
Create a system restore point. Using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate this driver file and rename it from .sys to .old. Reboot and this driver will not load. This method will break whatever Adobe software the driver is associated with.
My System SpecsSystem Spec
27 Jan 2011   #3
xunchicrewx

Windows 7 Home Premium 64
 
 

Ive searched my system for Zone Alarm and i cant seem to find it to uninstall the program. i completed the other steps you suggested
My System SpecsSystem Spec
.

27 Jan 2011   #4
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You don't have Zone Alarm installed. I recommend that you completely uninstall Norton/Symantec using this removal tool: Tool. Norton is a known cause of BSOD's on some Win 7 systems and it was involved in at least two of your crashes. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

Dean is right in that a third party firewall and/or AV is probably involved in the crashes.
My System SpecsSystem Spec
27 Jan 2011   #5
xunchicrewx

Windows 7 Home Premium 64
 
 

ok those two tasks have been done.
My System SpecsSystem Spec
27 Jan 2011   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Very good. Let's see how your system runs. Update us in a couple of days and let us know. If you get another BSOD, upload it and we will go from there.
My System SpecsSystem Spec
27 Jan 2011   #7
xunchicrewx

Windows 7 Home Premium 64
 
 

awesome. will do. I have a 90 day warranty on the machine but i really don't want to hassle with the BS and shipping and being without it for who knows how long.
My System SpecsSystem Spec
28 Jan 2011   #8
xunchicrewx

Windows 7 Home Premium 64
 
 

no BSOD today! however i have a new issue that has happened to me on other time. when I enter my password into windows the computer screen will black almost as if its in sleep mode and there seems to be nothing i can do to wake it up so to speak.

Ive tried CTRL+ALT+DELETE. Ive tried the space bar and the other thing i can do is turn the computer of manually. Any thoughts on this? Thanxx
My System SpecsSystem Spec
28 Jan 2011   #9
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Quote   Quote: Originally Posted by xunchicrewx View Post
no BSOD today! however i have a new issue that has happened to me on other time. when I enter my password into windows the computer screen will black almost as if its in sleep mode and there seems to be nothing i can do to wake it up so to speak.

Ive tried CTRL+ALT+DELETE. Ive tried the space bar and the other thing i can do is turn the computer of manually. Any thoughts on this? Thanxx
Try running in Safe Mode (F8)
My System SpecsSystem Spec
29 Jan 2011   #10
xunchicrewx

Windows 7 Home Premium 64
 
 

I tried that and nothing happened. I did update the ATI drivers for my computer and so far so good and im still BSOD free!
My System SpecsSystem Spec
Reply

 ntoskrnl.exe error on a new system.




Thread Tools




Similar help and support threads
Thread Forum
Random BSOD, multiple error codes, error ntoskrnl.exe
I recently upgrade my computer from Windows 7 Pro 32 bit to Windows 7 Pro 64 bit; so I'm pretty sure my issues are somewhat driver based. Most of the time the BSOD's happen randomly; though some of the times are when launching games. I'm a novice at understanding/interpreting the dump files...
BSOD Help and Support
Random BSOD error driver ntoskrnl.exe (address ntoskrnl.exe+74ec0)
Hey guys so I've been getting some random BSOD errors every few days or so. I usually leave my computer on when I am at work or sleep and either when I come home or wake up my computer is off. So I turn it on and it says that the computer didn't shut down properly when I start up. I downloaded...
BSOD Help and Support
0x00000124 ntoskrnl.exe ntoskrnl.exe+4a63cc BSOD Error runninganygame
i keep getting BSOD when playing game new graphics i dont know where to start when its comes to BSOD stuff 110414-10576-01.dmp 11/4/2014 10:48:39 PM 0x00000124 00000000`00000000 fffffa80`0af318f8 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4a63cc ...
BSOD Help and Support
ntoskrnl BSOD - Old system with new ssd
Normally I can get to the bottom of most BSOD, this one is beating me somewhat though. Its on my older Q6600 build, which is used mostly as media center/for my gf to play the sims 3. It had a ssd in it which decided to die completely, which got replaced under warrenty. Finally get new ssd,...
BSOD Help and Support
Cpu usage 100% by system pid 4 - ntoskrnl.exe
hello, system PID 4 accidently increse cpu usage to %90+ i used procexp.exe to identify the details: TID 40 cpu 96.22% cswitch delta 1964 start address: ntoskrnl.exe!KeAcquirelnStackQueuedSpinLockAtDpcLevel+0c1e0 when i killed process tree it made a BSOD. minidump attached
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:19.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App