BSOD On new computer

Ryan90 said:

I just recently bought a new computer from Newegg and I have been getting a few BSOD. Im not sure what the issue could be and after researching I figured it wouldbe best to post here and see what you guys can come up with. Its very annoying to get a new computer and start having problems with it fresh out of the box. I really hope you guys can help me as I bought this computer to play World of warcraft with and getting Blue screens while raiding is very upsetting. I did do a few steps and hopefully you guys can help me come up with a solution. I think I attatced the rar file of the program I installed in the instructions. If I do no reply it's because I have left for work but I will constanly be returning to this page, please help!


Windows 7 - 64bit (original OS installed)
-System I brought brand new but I had to update video drivers so i think the computer is out dated.
-I have no reinstalled the OS yet

Hi and welcome to SF! :)
I ask that you be patient a BSOD Team member will help you shortly.
Hope you enjoy your stay at this forum!

First thing I would recommend you do is reinstall windows (I'm hoping they gave you a disc). For starters it could speed your computer up if there was any bloatware.
I would recommend that you buy a cheap small capacity hard drive, swap it for your current one and install windows onto it and see if BSOD still happen.

Nb. I'm afraid I'm not a BSOD analyst, but I have encountered many.

Hello,

It seems as if the video card may be the issue here. Start by uninstalling the graphics drivers completely, and installing fresh ones from here: Drivers - Download NVIDIA Drivers

Code:

nvlddmkm.sys         Thu Mar 17 04:08:59 2011 (4D81C19B)

If that doesn't help, see if you can try a different graphics card. If you are unable to do that, I suggest you return the computer to Newegg under the warranty.

...Summary of the dumps:

Code:

Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Sun Apr 10 21:16:58.638 2011 (UTC - 4:00)
System Uptime: 0 days 4:12:16.699
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7b773c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = MS-16F1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Apr  8 22:09:57.226 2011 (UTC - 4:00)
System Uptime: 0 days 2:17:28.288
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7b773c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
SystemProductName = MS-16F1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

The drivers are dated March 2011; I doubt outdated drivers are the cause.

If you've done a fresh install of the drivers, we should start looking at a hardware problem. Do you have another video card you could test with?

Don't worry about uploading the minidumps; they are automatically collected by the jcgriff2 scripts.