Random crashes, help!

sweJoey · 28 Jan 2011

My laptop crashes from time to time, it just freezes and then restarts, mostly while watching videos i think.

Would be really grateful for some help :)

hope I get this right...

- x64
- the original installed OS on the system
- OEM version

- What is the age of system (hardware). 1 year
- What is the age of OS installation. 1 year

System Manufacturer/Model Number
Asus Notebook UL50VT

OS
Windows 7 Home Premium x64

CPU
Intel core 2 duo U7300 1,3GHz

Memory
4GB

Graphics Card
NVIDIA GeForce G210M

CarlTR6 · 28 Jan 2011

Hi, SweJoey, and welcome to the the forum. All of your dumps are error 124, a fatal hardware error.

Bugcheck 124, WHEA_UNCORRECTABLE_ERROR. Usual causes: Hardware, Incompatibility, May be driver corruption.

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here...
[2-Int] Stop 0x124 - what it means and what to try

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes. Here is a good thread on Memtest: Memtest86+ Guide/How To's - Overclockers Forums

Do a CPU stress test as well, using Prime95.

Test your temps with Speedfan.

Code:

Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0324c000 PsLoadedModuleList = 0xfffff800`03489e50
Debug session time: Fri Jan 28 20:39:12.846 2011 (GMT-5)
System Uptime: 0 days 0:00:09.890
Loading Kernel Symbols
....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004fbf8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004fbf8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fe76b0 fffff800`03506a89 : fffffa80`04fbf8d0 fffffa80`03cfb040 00000000`000007ff 00000000`00000030 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fe7bd0 fffff800`033e8667 : fffffa80`04fbf8d0 fffff800`034615f8 fffffa80`03cfb040 fffff8a0`002ef8c0 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fe7c00 fffff800`03350c45 : fffff800`034c3360 fffff800`03469580 00000000`00000000 fffffa80`03cfb040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fe7c40 fffff800`032c9961 : fffff800`03713e40 fffff800`03350c20 fffffa80`03cfb040 00000000`0000009c : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fe7c70 fffff800`03560c06 : 00040100`204d2601 fffffa80`03cfb040 00000000`00000080 fffffa80`03ce8b30 : nt!ExpWorkerThread+0x111
fffff880`02fe7d00 fffff800`0329ac26 : fffff880`009ee180 fffffa80`03cfb040 fffff880`009f8f40 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fe7d40 00000000`00000000 : fffff880`02fe8000 fffff880`02fe2000 fffff880`02fe7280 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`0102f000 fffff880`01086000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00e00000 fffff880`00e0b000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`00fc1000 fffff880`00fca000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fca000 fffff880`00ff4000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`011f0000 fffff880`011fc000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`013c0000 fffff880`013f0000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d3d000 fffff880`00d9b000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0147b000 fffff880`014ee000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`010b2000 fffff880`010bb000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`016a5000 fffff880`016b3000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0168f000 fffff880`016a5000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01200000 fffff880`01213000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`017ef000 fffff880`017fa000   dump_msahci dump_msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`017e3000 fffff880`017ef000   dump_pciidex dump_pciidex.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00e0b000 fffff880`00e1f000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00d9b000 fffff880`00de7000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`014ff000 fffff880`01509000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01655000 fffff880`0168f000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`01745000 fffff880`0178f000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`03203000 fffff800`0324c000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`0164c000 fffff880`01655000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff800`00ba1000 fffff800`00bab000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01461000 fffff880`0147b000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`0171a000 fffff880`01745000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`00ce5000 fffff880`00d29000   mcupdate mcupdate.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`00fa7000 fffff880`00fc1000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00ff4000 fffff880`00fff000   msahci   msahci.sys   Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01086000 fffff880`01090000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01403000 fffff880`01461000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`0163a000 fffff880`0164c000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01509000 fffff880`015fb000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`016ba000 fffff880`0171a000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff800`0324c000 fffff800`03828000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0121d000 fffff880`013c0000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0109d000 fffff880`010b2000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00eec000 fffff880`00f1f000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00f90000 fffff880`00f97000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00f97000 fffff880`00fa7000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`014ee000 fffff880`014ff000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00d29000 fffff880`00d3d000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01600000 fffff880`0163a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`01000000 fffff880`0102f000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`010c1000 fffff880`011e7000   spcx     spcx.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`017db000 fffff880`017e3000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01800000 fffff880`019fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`01090000 fffff880`0109d000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00f1f000 fffff880`00f34000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f34000 fffff880`00f90000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0178f000 fffff880`017db000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00e39000 fffff880`00edd000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00edd000 fffff880`00eec000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`011e7000 fffff880`011f0000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list