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Windows 7: HELP ntoskrnl.exe, ntkrnlmp.exe, win32k.sys

29 Jan 2011   #1
kaoticsolja

Windows 7 64 bit
 
 
HELP ntoskrnl.exe, ntkrnlmp.exe, win32k.sys

So here is my crash report via Who crash, if you are having problems I highley recommend this program as it is way easier than the other option, Windows debugging tools,

On Sat 1/29/2011 5:58:02 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012811-17659-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70600)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000319F56D, 0xFFFFF88008976750, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION

file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System

company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 1/29/2011 5:58:02 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000319F56D, 0xFFFFF88008976750, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Fri 1/28/2011 8:50:13 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012811-19172-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xCB511)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF960000FB511, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



My System SpecsSystem Spec
.
29 Jan 2011   #2
Tews

64-bit Windows 8.1 Pro
 
 

My System SpecsSystem Spec
31 Jan 2011   #3
kaoticsolja

Windows 7 64 bit
 
 

Is Windows 7 . . .
- x64
- Yes- an OEM or full retail version?
- YES OEM = came pre-installed on system
- Came preloaded on a partition Full Retail = you purchased it from retailer

- What is the age of system (hardware)? 6 months
- What is the age of OS installation (have you re-installed the OS?) 6 months
My System SpecsSystem Spec
.

31 Jan 2011   #4
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

Please run driver verifier: Driver Verifier - Enable and Disable

Once it has caused a BSOD, upload a new report.

Also, run Memtest86 overnight: RAM - Test with Memtest86+

...Summary of the dumps:
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sun Jan 30 16:03:38.870 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:23.994
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+6378 )
BUGCHECK_STR:  0x1a_31
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x1a_31_nt!_??_::NNGAKEGL::_string_+6378
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Jan 29 06:23:28.942 2011 (UTC - 5:00)
System Uptime: 0 days 0:05:17.440
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1dd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpKcbCacheLookup+1dd
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Jan 29 00:58:02.077 2011 (UTC - 5:00)
System Uptime: 0 days 0:13:01.575
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1dd )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpKcbCacheLookup+1dd
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jan 28 15:50:13.600 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:28.052
Probably caused by : win32k.sys ( win32k!xxxSleepThread+81 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  spoolsv.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_win32k!xxxSleepThread+81
SystemProductName = CM5675
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
My System SpecsSystem Spec
31 Jan 2011   #5
kaoticsolja

Windows 7 64 bit
 
 

ok I ran verifier and no crash yet, i will keep updated, i will run memtest 86 overnight and get back to you
My System SpecsSystem Spec
31 Jan 2011   #6
kaoticsolja

Windows 7 64 bit
 
 

Ok so as soon as this test started it already reported 1,397....2888...3k ahhh 4k it keeps going up now what..
Failed address 001eaa87ee4 and many others.... Bad error bits like 00020000...
My System SpecsSystem Spec
01 Feb 2011   #7
Jonathan_King

Windows 7 Professional x64
 
 

Looks like the RAM is bad. I suggest you RMA the whole kit, and get a new one in exchange.

If you feel up to it, you can go through the whole gamut of tests, such as Part 3 of that guide explains. It will probably end up with an RMA anyway though.
My System SpecsSystem Spec
14 Feb 2011   #8
kaoticsolja

Windows 7 64 bit
 
 

I just want to say thanks for all the help I have found here! I really appreciate it and now have new ram installed in my pc. Asus did bang up my case a bit but on the whole 10 days isnt to bad to have this error fixed. Thank you again for all your help
My System SpecsSystem Spec
15 Feb 2011   #9
Jonathan_King

Windows 7 Professional x64
 
 

Glad to hear that kaoticsolja, thanks for reporting back. Too bad about the dinged up case, but at least it works now!
My System SpecsSystem Spec
Reply

 HELP ntoskrnl.exe, ntkrnlmp.exe, win32k.sys




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