recovering from unexpected shutdown-HELP!!-


  1. Posts : 3
    64- bit operating system
       #1

    recovering from unexpected shutdown-HELP!!-


    Hi there- Hope someone can help me out! I hope I attached the files correctly?!?!?!!

    I know a bit about computers, but I am not an advanced user(hence why I am here!)
    My windows 7 is a x64, its about 6 months old-Purchased directly from Dell. I have never had to re-install anything on it, this is the first problem it has given me. I do the updates- it says on the report there is no antivirus software but there is! (Avast).

    More so in the past week, my computer has been "crashing". I put it on standby, and I go to use it the next time, it has shut down all by itself, and when I turn it back on, there is a pop when Windows 7 starts saying: "Windows is recovering from an Unexpected shut down". And it gives me this little speech:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8004090A20
    BCP3: FFFFF80000B9C4D8
    BCP4: FFFFFA80069D9010
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\012311-19094-01.dmp
    C:\Users\Neoma\AppData\Local\Temp\WER-49499-0.sysdata.xml

    I did notice a few days ago, my volume wasnt working. The little cute icon was in the corner, and NOTHING would unmute it! Checked the drivers, and it was updated and current- restarted, and it worked again. Weird!But I don't know if this has anything to do with my big problem???

    Let me know if you need any more info.... thanks for reading, and I really hope someone can help me fix this problem!! Thanks so much!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Delluser11 said:
    Hi there- Hope someone can help me out! I hope I attached the files correctly?!?!?!!

    I know a bit about computers, but I am not an advanced user(hence why I am here!)
    My windows 7 is a x64, its about 6 months old-Purchased directly from Dell. I have never had to re-install anything on it, this is the first problem it has given me. I do the updates- it says on the report there is no antivirus software but there is! (Avast).

    More so in the past week, my computer has been "crashing". I put it on standby, and I go to use it the next time, it has shut down all by itself, and when I turn it back on, there is a pop when Windows 7 starts saying: "Windows is recovering from an Unexpected shut down". And it gives me this little speech:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8004090A20
    BCP3: FFFFF80000B9C4D8
    BCP4: FFFFFA80069D9010
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\012311-19094-01.dmp
    C:\Users\Neoma\AppData\Local\Temp\WER-49499-0.sysdata.xml

    I did notice a few days ago, my volume wasnt working. The little cute icon was in the corner, and NOTHING would unmute it! Checked the drivers, and it was updated and current- restarted, and it worked again. Weird!But I don't know if this has anything to do with my big problem???

    Let me know if you need any more info.... thanks for reading, and I really hope someone can help me fix this problem!! Thanks so much!
    Two causes Avast and yk62x64.sys which is
    Miniport Driver for Marvell Yukon Ethernet Controller.



    Simply re-install with the newest version.


    RE Avast I would remove it and replace with Microsoft Security Essentials
    http://files.avast.com/files/eng/aswclear5.exe

    http://www.microsoft.com/security_essentials/

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\012811-18361-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`040c14c0?
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02a56000 PsLoadedModuleList = 0xfffff800`02c93e50
    Debug session time: Fri Jan 28 17:07:58.957 2011 (GMT-5)
    System Uptime: 0 days 2:56:38.939
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ......................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa80036af060, fffff800040c14d8, fffffa8008e26a30}
    
    *** WARNING: Unable to verify timestamp for yk62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for yk62x64.sys
    Probably caused by : yk62x64.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80036af060, Physical Device Object of the stack
    Arg3: fffff800040c14d8, Functional Device Object of the stack
    Arg4: fffffa8008e26a30, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa8008e26a30
    
    DEVICE_OBJECT: fffffa800583f050
    
    DRIVER_OBJECT: fffffa80057cb540
    
    IMAGE_NAME:  yk62x64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a13bbce
    
    MODULE_NAME: yk62x64
    
    FAULTING_MODULE: fffff88004b2a000 yk62x64
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002b35273 to fffff80002ac6740
    
    STACK_TEXT:  
    fffff800`040c1488 fffff800`02b35273 : 00000000`0000009f 00000000`00000003 fffffa80`036af060 fffff800`040c14d8 : nt!KeBugCheckEx
    fffff800`040c1490 fffff800`02ad229e : fffff800`040c15c0 fffff800`040c15c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
    fffff800`040c1530 fffff800`02ad1dd6 : fffffa80`03df4c68 fffffa80`03df4c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
    fffff800`040c15a0 fffff800`02ad24be : 00000018`ad75c4ef fffff800`040c1c18 00000000`000a5df6 fffff800`02c45148 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`040c1bf0 fffff800`02ad1cb7 : 00000005`6d57f4c2 00000005`000a5df6 00000005`6d57f457 00000000`000000f6 : nt!KiTimerExpiration+0x1be
    fffff800`040c1c90 fffff800`02aceeea : fffff800`02c40e80 fffff800`02c4ec40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`040c1d40 00000000`00000000 : fffff800`040c2000 fffff800`040bc000 fffff800`040c1d00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_yk62x64.sys
    
    BUCKET_ID:  X64_0x9F_IMAGE_yk62x64.sys
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 3
    64- bit operating system
    Thread Starter
       #3

    Thanks for your help!!
    I am just curious what is bad about Avast? Why is it causing my computer to crash? it hasnt before...

    Thank you again :)
      My Computer


 

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