System Crashing

  1.    #1

    System Crashing


    - Windows 7 Professional
    - 64 bit
    - the original installed OS on the system? = Yes
    - an OEM or full retail version? = Full Retail
    - What is the age of system (hardware)? = 1 year
    - What is the age of OS installation (have you re-installed the OS?) = 1 year

    System is crashing randomly throughout the day.

    Also, system "locks up" if left on over night (keyboard lights on, fan running, but system is completely unresponsive)

    Thanks for any help.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    j8ksdad said:
    - Windows 7 Professional
    - 64 bit
    - the original installed OS on the system? = Yes
    - an OEM or full retail version? = Full Retail
    - What is the age of system (hardware)? = 1 year
    - What is the age of OS installation (have you re-installed the OS?) = 1 year

    System is crashing randomly throughout the day.

    Also, system "locks up" if left on over night (keyboard lights on, fan running, but system is completely unresponsive)

    Thanks for any help.
    This BSOD was caused by your video driver

    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

    When it is removed then download and install the fresh copy.

    Code:
    [IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-1.png[/IMG][IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-2.png[/IMG]
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\013011-20562-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`03458000 PsLoadedModuleList = 0xfffff800`03695e50
    Debug session time: Sun Jan 30 12:34:04.061 2011 (GMT-5)
    System Uptime: 0 days 1:55:57.050
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88004ab8817, fffff880065ea900, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+90817 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88004ab8817, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff880065ea900, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+90817
    fffff880`04ab8817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    CONTEXT:  fffff880065ea900 -- (.cxr 0xfffff880065ea900)
    rax=0000000000000000 rbx=fffffa8006a3b1e0 rcx=fffffa80068861f0
    rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8007570010
    rip=fffff88004ab8817 rsp=fffff880065eb2d0 rbp=fffffa80068861f0
     r8=0000000000000015  r9=fffff88004e7a970 r10=0000000000000000
    r11=fffff880065eb420 r12=0000000000000000 r13=fffffa800808d010
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0x90817:
    fffff880`04ab8817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004ab8817
    
    STACK_TEXT:  
    fffff880`065eb2d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817
    
    
    FOLLOWUP_IP: 
    atikmdag+90817
    fffff880`04ab8817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+90817
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94
    
    STACK_COMMAND:  .cxr 0xfffff880065ea900 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    Followup: MachineOwner
    ---------
      My Computer

  3.    #3

    Seems to be working better now. Thank you!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:54.
Find Us