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Windows 7: BSOD on a new pc

03 Feb 2011   #11
Jonathan_King

Windows 7 Professional x64
 
 

I've never seen Pabst Blue Ribbon around here, no.

What screen flashed by?


My System SpecsSystem Spec
.
03 Feb 2011   #12
bmori

windows 7 home premium 64bit
 
 

when I typed verifer /query in the command prompt screen it scrolled down so quickly I couldn't see what was written
My System SpecsSystem Spec
03 Feb 2011   #13
Jonathan_King

Windows 7 Professional x64
 
 

Well that doesn't sound like verifier is disabled in any case; if that were so, you would see "No drivers are currently verified".

Attachment 136227

Did you enter the command in the command prompt, or in the Run box or Start menu? If you did either of the last 2, the command will quickly flash and disappear, like you described.
My System SpecsSystem Spec
.

03 Feb 2011   #14
bmori

windows 7 home premium 64bit
 
 

I entered it in the command prompt Box.
Since the last post I have just installed photoshop elements 9 and have had 2 BSODs.
In both instances I could find no minidump file. I enabled mini dump as per instructions. I've done a search for *.dmp in C drive but nothing. The first BSOD said it was unable to write error file. The second BSOD happened when I was out walking the dog!
I reset the driver verifier before installing the latest software.

Any thoughts or should I make a new post - I did make a new BSOD_jcgriff file
My System SpecsSystem Spec
03 Feb 2011   #15
Jonathan_King

Windows 7 Professional x64
 
 

Run some hardware diagnostics.

Memtest86: RAM - Test with Memtest86+

Run the Short and Long DST tests with SeaTools.

Go ahead and upload a new jcgriff2 report as well.
My System SpecsSystem Spec
03 Feb 2011   #16
bmori

windows 7 home premium 64bit
 
 

thanks jonathan for all your help - here is the file......I'll try to run the Ram test later - here is the xml file from the event error log :

Code:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
 <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 

 <EventID>41</EventID> 

 <Version>2</Version> 

 <Level>1</Level> 

 <Task>63</Task> 

 <Opcode>0</Opcode> 

 <Keywords>0x8000000000000002</Keywords> 

 <TimeCreated SystemTime="2011-02-03T19:36:02.675630200Z" /> 

 <EventRecordID>9988</EventRecordID> 

 <Correlation /> 

 <Execution ProcessID="4" ThreadID="8" /> 

 <Channel>System</Channel> 

 <Computer>user-PC</Computer> 

 <Security UserID="S-1-5-18" /> 

 </System>


- <EventData>
 <Data Name="BugcheckCode">0</Data> 

 <Data Name="BugcheckParameter1">0x0</Data> 

 <Data Name="BugcheckParameter2">0x0</Data> 

 <Data Name="BugcheckParameter3">0x0</Data> 

 <Data Name="BugcheckParameter4">0x0</Data> 

 <Data Name="SleepInProgress">false</Data> 

 <Data Name="PowerButtonTimestamp">0</Data> 

 </EventData>


 </Event>
My System SpecsSystem Spec
03 Feb 2011   #17
Jonathan_King

Windows 7 Professional x64
 
 

Code:
Event[4145]:
  Log Name: System
  Source: iaStor
  Date: 2011-01-28T17:50:32.770
  Event ID: 9
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: user-PC
  Description: 
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Event[4383]:
  Log Name: System
  Source: Disk
  Date: 2011-01-28T11:11:41.124
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: user-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[4388]:
  Log Name: System
  Source: Disk
  Date: 2011-01-28T11:11:40.610
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: user-PC
  Description: 
The driver detected a controller error on \Device\Harddisk1\DR1.
Given that data, my recommendation to run SeaTools hard drive diagnostics is well grounded; be sure to do that, and confirm whether the drive is actually bad or not.
My System SpecsSystem Spec
03 Feb 2011   #18
bmori

windows 7 home premium 64bit
 
 

will do tomorrow - tried the ram test with a usb stick but it didn't seem to recognise the ISO file - is there a special way of loading the iso file into the USB ? Off to bed now
My System SpecsSystem Spec
03 Feb 2011   #19
Jonathan_King

Windows 7 Professional x64
 
 

If you're going to do USB, use the USB installer: http://memtest.org/download/4.20/mem....installer.zip
My System SpecsSystem Spec
04 Feb 2011   #20
bmori

windows 7 home premium 64bit
 
 

RAM test passed on 2 out of 2 tries stopped it after 2.
Seagate would not install on the pc - started then hung the pc - re- downlloaded but same again.
Made a DOS image file on a CD and ran it from the CD drive - Passed both long and short tests.
My System SpecsSystem Spec
Reply

 BSOD on a new pc




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