Crashing with Blue Screen Error

DeanP · 23 Feb 2011

This need updating...

Ricoh Memory Stick Reader Driver
None at Ricoh
Update this from your computer manufacturer's website. If you are using custom built - upgrade to Windows 7 certified memory card reader.

Also, update your CD/DVD programs.

-- May not be probable cause, but may help.

Regards...

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C000021A, {fffff8a0089fc820, 0, ffffffffc0000001, 1006f8}

Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: fffff8a0089fc820, String that identifies the problem.
Arg2: 0000000000000000, Error Code.
Arg3: ffffffffc0000001
Arg4: 00000000001006f8

Debugging Details:
------------------


BUGCHECK_STR:  0xc000021a_0

ERROR_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error}  The %hs system process terminated unexpectedly with a status of 0x%08x (0x%08x 0x%08x).  The system has been shut down.

EXCEPTION_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error}  The %hs system process terminated unexpectedly with a status of 0x%08x (0x%08x 0x%08x).  The system has been shut down.

EXCEPTION_PARAMETER1:  fffff8a0089fc820

EXCEPTION_PARAMETER2:  0000000000000000

EXCEPTION_PARAMETER3:  ffffffffc0000001

EXCEPTION_PARAMETER4: 1006f8

ADDITIONAL_DEBUG_TEXT:  initial session process or

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  smss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003121d5e to fffff80002cc4600

STACK_TEXT:  
fffff880`02e374e8 fffff800`03121d5e : 00000000`0000004c 00000000`c000021a fffff880`02e37608 fffffa80`03cc3960 : nt!KeBugCheckEx
fffff880`02e374f0 fffff800`02f12071 : fffffa80`04ec8456 fffff880`02e37ca0 00000000`00000100 fffffa80`0585e1e0 : nt!PoShutdownBugCheck+0xae
fffff880`02e37570 fffff800`02d108c4 : 00000000`00000000 00000000`00000004 00000000`00000000 00000000`0053f801 : nt!ExpSystemErrorHandler2+0x5e1
fffff880`02e377a0 fffff800`030f5021 : 00000000`c000021a 00000000`00000004 00000000`00000001 fffff880`02e37b58 : nt!ExpSystemErrorHandler+0xd4
fffff880`02e377e0 fffff800`030f6893 : 00000000`c000021a fffffa80`00000004 fffff8a0`00000001 fffff880`02e37b58 : nt!ExpRaiseHardError+0xe1
fffff880`02e37b10 fffff800`02cc3853 : fffffa80`04f10060 00000000`00000001 00000000`0053f7f8 fffff800`02fdb3b4 : nt!NtRaiseHardError+0x1a1
fffff880`02e37bb0 00000000`774d11ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0053f7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774d11ea


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExpSystemErrorHandler2+5e1
fffff800`02f12071 cc              int     3

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!ExpSystemErrorHandler2+5e1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1

BUCKET_ID:  X64_0xc000021a_0_nt!ExpSystemErrorHandler2+5e1

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`05056000 fffff880`05094000   1394ohci 1394ohci.sys Thu Oct 15 16:35:12 2009 (4AD69870)
fffff880`00f95000 fffff880`00fec000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`02c74000 fffff880`02cfe000   afd      afd.sys      Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`04400000 fffff880`04416000   AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0)
fffff880`00c4e000 fffff880`00c59000   amdxata  amdxata.sys  Wed May 20 05:56:59 2009 (4A12F2EB)
fffff880`00c00000 fffff880`00c09000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00c09000 fffff880`00c33000   ataport  ataport.SYS  Tue Jul 14 11:19:52 2009 (4A5BC118)
fffff880`05ace000 fffff880`05aef000   AtiHdmi  AtiHdmi.sys  Thu Oct 01 02:54:46 2009 (4AC36326)
fffff880`03ca9000 fffff880`03cd5000   atikmpag atikmpag.sys Sat Jan 23 02:07:54 2010 (4B59A32A)
fffff880`048c6000 fffff880`04f0a000   atipmdag atipmdag.sys Sat Jan 23 02:46:46 2010 (4B59AC46)
fffff880`00e5e000 fffff880`00e6a000   BATTC    BATTC.SYS    Tue Jul 14 11:31:01 2009 (4A5BC3B5)
fffff880`0509d000 fffff880`0538b000   bcmwl664 bcmwl664.sys Wed Dec 09 05:10:06 2009 (4B1E7A5E)
fffff880`0199f000 fffff880`019a6000   Beep     Beep.SYS     Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`02c1a000 fffff880`02c2b000   blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`0193b000 fffff880`01965000   cdrom    cdrom.sys    Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00d21000 fffff880`00de1000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`018d3000 fffff880`01903000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00cc3000 fffff880`00d21000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`045e4000 fffff880`045e8500   CmBatt   CmBatt.sys   Tue Jul 14 11:31:03 2009 (4A5BC3B7)
fffff880`0111a000 fffff880`0118d000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`00e55000 fffff880`00e5e000   compbatt compbatt.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`045e9000 fffff880`045f9000   CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`05bdf000 fffff880`05bed000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`01850000 fffff880`0186e000   dfsc     dfsc.sys     Tue Jul 14 11:23:44 2009 (4A5BC200)
fffff880`02c0b000 fffff880`02c1a000   discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`018bd000 fffff880`018d3000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`05b2c000 fffff880`05b4e000   drmk     drmk.sys     Tue Jul 14 13:01:25 2009 (4A5BD8E5)
fffff880`05bed000 fffff880`05bf9000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`05a0b000 fffff880`05a1e000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`05a00000 fffff880`05a0b000   dump_msahci dump_msahci.sys Sat Nov 14 17:36:50 2009 (4AFE33E2)
fffff880`05bd3000 fffff880`05bdf000   Dxapi    Dxapi.sys    Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff880`04f0a000 fffff880`04ffe000   dxgkrnl  dxgkrnl.sys  Fri Oct 02 14:00:14 2009 (4AC5509E)
fffff880`04800000 fffff880`04846000   dxgmms1  dxgmms1.sys  Tue Jul 14 11:38:32 2009 (4A5BC578)
fffff880`0109c000 fffff880`010b0000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`01050000 fffff880`0109c000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff880`0122b000 fffff880`01235000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`01883000 fffff880`018bd000   fvevol   fvevol.sys   Tue Jul 14 11:22:15 2009 (4A5BC1A7)
fffff880`0142b000 fffff880`01475000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff800`02c0b000 fffff800`02c54000   hal      hal.dll      Tue Jul 14 13:27:36 2009 (4A5BDF08)
fffff880`04846000 fffff880`0486a000   HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5)
fffff880`0486a000 fffff880`0487b000   HECIx64  HECIx64.sys  Fri Sep 18 07:54:16 2009 (4AB293E8)
fffff880`015e4000 fffff880`015ed000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff880`053ca000 fffff880`053e8000   i8042prt i8042prt.sys Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`045c5000 fffff880`045db000   intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
fffff880`053e8000 fffff880`053f7000   kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff800`00bcc000 fffff800`00bd6000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`03c00000 fffff880`03c43000   ks       ks.sys       Thu Mar 04 17:32:25 2010 (4B8F37D9)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`01400000 fffff880`0142b000   ksecpkg  ksecpkg.sys  Tue Jul 14 11:50:34 2009 (4A5BC84A)
fffff880`05b4e000 fffff880`05b53200   ksthunk  ksthunk.sys  Tue Jul 14 12:00:19 2009 (4A5BCA93)
fffff880`00c6b000 fffff880`00caf000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`045b6000 fffff880`045c5000   mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`00de1000 fffff880`00dfb000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`01965000 fffff880`01996000   MpFilter MpFilter.sys Wed Sep 15 12:19:28 2010 (4C901110)
fffff880`00c33000 fffff880`00c3e000   msahci   msahci.sys   Sat Nov 14 17:36:50 2009 (4AFE33E2)
fffff880`01809000 fffff880`01814000   Msfs     Msfs.SYS     Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00ff5000 fffff880`00fff000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`010bc000 fffff880`0111a000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`02c00000 fffff880`02c0b000   mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`0147d000 fffff880`0148f000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`01492000 fffff880`01584000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`0443a000 fffff880`04446000   ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8)
fffff880`0488c000 fffff880`048bb000   ndiswan  ndiswan.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`05ab9000 fffff880`05ace000   NDProxy  NDProxy.SYS  Tue Jul 14 12:10:05 2009 (4A5BCCDD)
fffff880`02d43000 fffff880`02d52000   netbios  netbios.sys  Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`02c2f000 fffff880`02c74000   netbt    netbt.sys    Tue Jul 14 11:21:28 2009 (4A5BC178)
fffff880`01584000 fffff880`015e4000   NETIO    NETIO.SYS    Fri Apr 09 14:43:59 2010 (4BBE946F)
fffff880`01814000 fffff880`01825000   Npfs     Npfs.SYS     Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`02deb000 fffff880`02df7000   nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`02c54000 fffff800`03230000   nt       ntkrnlmp.exe Sat Feb 27 20:55:23 2010 (4B88CFEB)
fffff880`0124a000 fffff880`013ed000   Ntfs     Ntfs.sys     Tue Jul 14 11:20:47 2009 (4A5BC14F)
fffff880`01996000 fffff880`0199f000   Null     Null.SYS     Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`02d07000 fffff880`02d2d000   pacer    pacer.sys    Tue Jul 14 12:09:41 2009 (4A5BCCC5)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`00c3e000 fffff880`00c4e000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`0121a000 fffff880`0122b000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`05aef000 fffff880`05b2c000   portcls  portcls.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00caf000 fffff880`00cc3000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`010b0000 fffff880`010bbe00   PxHlpa64 PxHlpa64.sys Wed Jun 24 11:16:35 2009 (4A416253)
fffff880`04416000 fffff880`0443a000   rasl2tp  rasl2tp.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`03d92000 fffff880`03dad000   raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9)
fffff880`03dad000 fffff880`03dce000   raspptp  raspptp.sys  Tue Jul 14 12:10:18 2009 (4A5BCCEA)
fffff880`03dce000 fffff880`03de8000   rassstp  rassstp.sys  Tue Jul 14 12:10:25 2009 (4A5BCCF1)
fffff880`02d9a000 fffff880`02deb000   rdbss    rdbss.sys    Tue Jul 14 11:24:09 2009 (4A5BC219)
fffff880`019e9000 fffff880`019f2000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`019f2000 fffff880`019fb000   rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`01800000 fffff880`01809000   rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`053b1000 fffff880`053ca000   rimspe64 rimspe64.sys Thu Jul 02 11:54:49 2009 (4A4BF749)
fffff880`05398000 fffff880`053b1000   risdpe64 risdpe64.sys Wed Jul 01 21:31:57 2009 (4A4B2D0D)
fffff880`05000000 fffff880`05056000   rixdpe64 rixdpe64.sys Sat Jul 04 22:27:00 2009 (4A4F2E74)
fffff880`03d2b000 fffff880`03d92000   Rt64win7 Rt64win7.sys Thu Dec 30 00:44:36 2010 (4D1B1F24)
fffff880`02d81000 fffff880`02d9a000   SCDEmu   SCDEmu.SYS   Sun Mar 15 23:30:00 2009 (49BCD8A8)
fffff880`01475000 fffff880`0147d000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`05b54000 fffff880`05bd3000   stwrt64  stwrt64.sys  Mon Dec 14 18:36:01 2009 (4B25CEC1)
fffff880`04446000 fffff880`04447480   swenum   swenum.sys   Tue Jul 14 12:00:18 2009 (4A5BCA92)
fffff880`04457000 fffff880`045b4000   SynTP    SynTP.sys    Thu Dec 23 16:20:47 2010 (4D12C00F)
fffff880`01603000 fffff880`01800000   tcpip    tcpip.sys    Fri Apr 09 14:45:54 2010 (4BBE94E2)
fffff880`01843000 fffff880`01850000   TDI      TDI.SYS      Tue Jul 14 11:21:18 2009 (4A5BC16E)
fffff880`01825000 fffff880`01843000   tdx      tdx.sys      Tue Jul 14 11:21:15 2009 (4A5BC16B)
fffff880`02d6d000 fffff880`02d81000   termdd   termdd.sys   Tue Jul 14 12:16:36 2009 (4A5BCE64)
fffff880`011d9000 fffff880`011ff000   tunnel   tunnel.sys   Tue Jul 14 12:09:37 2009 (4A5BCCC1)
fffff880`03c43000 fffff880`03c55000   umbus    umbus.sys    Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`045b4000 fffff880`045b5f00   USBD     USBD.SYS     Tue Jul 14 12:06:23 2009 (4A5BCBFF)
fffff880`0487b000 fffff880`0488c000   usbehci  usbehci.sys  Fri Dec 04 20:26:02 2009 (4B18B98A)
fffff880`05a5f000 fffff880`05ab9000   usbhub   usbhub.sys   Fri Dec 04 20:26:39 2009 (4B18B9AF)
fffff880`03cd5000 fffff880`03d2b000   USBPORT  USBPORT.SYS  Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`019a6000 fffff880`019b4000   vga      vga.sys      Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`019b4000 fffff880`019d9000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`00e6a000 fffff880`00e7f000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`00e7f000 fffff880`00edb000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`0118d000 fffff880`011d9000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`0538b000 fffff880`05398000   vwifibus vwifibus.sys Tue Jul 14 12:07:21 2009 (4A5BCC39)
fffff880`02d2d000 fffff880`02d43000   vwififlt vwififlt.sys Tue Jul 14 12:07:22 2009 (4A5BCC3A)
fffff880`02d52000 fffff880`02d6d000   wanarp   wanarp.sys   Tue Jul 14 12:10:21 2009 (4A5BCCED)
fffff880`019d9000 fffff880`019e9000   watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`00ee2000 fffff880`00f86000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f86000 fffff880`00f95000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`02cfe000 fffff880`02d07000   wfplwf   wfplwf.sys   Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff960`00030000 fffff960`0033f000   win32k   win32k.sys   unavailable (00000000)
fffff880`045db000 fffff880`045e4000   wmiacpi  wmiacpi.sys  Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`00fec000 fffff880`00ff5000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)

Unloaded modules:
fffff880`01903000 fffff880`01911000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01911000 fffff880`0191d000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`0191d000 fffff880`01928000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
fffff880`01928000 fffff880`0193b000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

akashnazz · 25 Feb 2011

I am not sure.. I did all thing but it still crashed. My cursor got big and it freezed and then no display.. I have to then forcefully shutdown the system..

from: Control Panel\All Control Panel Items\Action Center\Problem Details
I found error to be:
Problem:
Windows Stopped working

Description
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000101 (0x0000000000000019, 0x0000000000000000, 0xfffff88002f63180, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .

DeanP · 25 Feb 2011

STOP 0x00000101 - CLOCK_WATCHDOG_TIMEOUT = This indicates a CPU fault.
Do a CPU stress test and see if CPU is the culprit, run the Blend Prime95 as well as the Small FFTs.

Run Prime95 for any CPU errors: https://www.sevenforums.com/tutorials...t-prime95.html

akashnazz · 25 Feb 2011

Hello dean.. I am ready to do CPU-Stress test with prime.. but previous time when I was doing the cpu stress test, it worked good for around 10min when suddenly system crashed and after that when I was starting the system I was getting few beeps and a error related to invalid AC adapter.. my windows wasn't loading at that time.

I did windows "repairing startup problem". After that my windows loaded.

I am little afraid to do the CPU stress test as I have lot of important data stored in the system

.. Is there any alternative of it.

DeanP · 25 Feb 2011

Backup your data (you may want to use Online Services - Windows Live is a good example) and then run the Prime95 Test.

akashnazz · 22 Apr 2011

I have Dell 1558 core I7 740QM processor, with ATI mobility Radeon HD 5470 graphic card and having Window 7 64bit home premium installed in it.

Laptop freezes suddenly with mouse cursor getting bigger and then laptop screen goes black. Then I have to manually forcefully restart the laptop

I have been facing this problem from 7-8 months now. I have contacted my dell support many a times... they have even changed the motherboard of my laptop but the problem is still not solved...
Now its confirmed that it is not a hardware issue. There is some conflict with my software.
The freezing happens maximally when I use Adobe Products.
Kindly plz suggest what can I do to resolve it.

akashnazz · 23 Apr 2011

can anyone plz help

akashnazz · 03 Jun 2011

Hello,

I have Dell Studio 1558 laptop with core i7 processor, Windows Home Premium installed 64bit with ATI 1GB graphics card.

Laptop Freezes suddenly between my work, then screen goes black. Then I have to manually restart the laptop. Sometimes even gets blue screen error

Steps taken from my side:

1- I have scanned system entirely for any malware... and nothing found.
2- I have diagnosis the system and no error found...
3- I have updated all my drivers
4- I have formatted the laptop around 3-4 times
5- Since it is in warranty I have contacted dell support. They replaced my motherboard.
6- Error still getting again contacted Dell support and they replaced my Hard-Disk
7- Still happening the error... now even dell support people are confused about the problem.

Problem Still happening and nothing seems to be resolved

This problem happens maximum time when I use any Adobe application or play any video on YouTube.
I don't think that now there is any hardware issue.

Kindly please please help me out. Since it crashes in between my work my all unsaved data goes away and all my hard-work of the entire day goes of no use.

wish · 05 Jun 2011

akashnazz said:

Hello,

I have Dell Studio 1558 laptop with core i7 processor, Windows Home Premium installed 64bit with ATI 1GB graphics card.

Laptop Freezes suddenly between my work, then screen goes black. Then I have to manually restart the laptop. Sometimes even gets blue screen error

Steps taken from my side:

1- I have scanned system entirely for any malware... and nothing found.
2- I have diagnosis the system and no error found...
3- I have updated all my drivers
4- I have formatted the laptop around 3-4 times
5- Since it is in warranty I have contacted dell support. They replaced my motherboard.
6- Error still getting again contacted Dell support and they replaced my Hard-Disk
7- Still happening the error... now even dell support people are confused about the problem.

Problem Still happening and nothing seems to be resolved

This problem happens maximum time when I use any Adobe application or play any video on YouTube.
I don't think that now there is any hardware issue.

Kindly please please help me out. Since it crashes in between my work my all unsaved data goes away and all my hard-work of the entire day goes of no use.

Can you upload the new report?
Blue Screen of Death (BSOD) Posting Instructions

Crashing with Blue Screen Error

Laptop freezes and screen goes black

Laptop Freezing and Crashing - BSOD