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#1
Crashing with Blue Screen Error
I have Dell 1558 core I7 740QM processor, with ATI mobility Radeon HD 5470 graphic card and having Window 7 64bit home premium installed in it.
Laptop crashes a lot giving Blue Screen Error:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 16393
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800140EA7D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\WINDOWS\Minidump\020411-26535-01.dmp
C:\Users\Akash\AppData\Local\Temp\WER-85238-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
I have contacted dell customer service, they suggested me to format the laptop... but after formatting also it cashes giving blue screen error... Kindly help.. I am including the dump files.