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Windows 7: Help! Bsod!

04 Feb 2011   #1
grey90stanggt

windows 7 64 bit
 
 
Help! Bsod!

I have been getting the BSOD for a few days now. I using a different computer right now because it will randomly shut down even in safe mode. I have attached the mini dump files and i need your help! My laptop is only a year old with windows 7 64 bit. I decided to try and restore my laptop completely since i have no idea what im doing but it seems to have gotten worse. any help is appreciated, thanks. first ever post!


My System SpecsSystem Spec
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04 Feb 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

looks like the old conexant modem you have is running on vista (or earlier) drivers.
If you are not using the modem for dial up internet access. I would actually suggest just removing it.
My System SpecsSystem Spec
04 Feb 2011   #3
grey90stanggt

windows 7 64 bit
 
 

ok, i will try to boot up in safe mode and remove it, answer back soon. thanks
My System SpecsSystem Spec
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04 Feb 2011   #4
grey90stanggt

windows 7 64 bit
 
 

didnt help got more BSODs.
My System SpecsSystem Spec
04 Feb 2011   #5
grey90stanggt

windows 7 64 bit
 
 

pleeaase help
My System SpecsSystem Spec
04 Feb 2011   #6
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Upload the new dumps.
My System SpecsSystem Spec
04 Feb 2011   #7
grey90stanggt

windows 7 64 bit
 
 

attached more files
My System SpecsSystem Spec
04 Feb 2011   #8
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Thanks for uploading the dumps.
I would first uninstall Norton. Norton is a known cause of BSOD and same as third-party anti-virus. Use this removal tool when done: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Use Microsoft Security Essentials (MSE) as replacement: http://www.microsoft.com/security_essentials/

Next, update these drivers....
Quote:
Apfiltr.sys Sun May 24 22:57:40 2009
Alps pointing device
OEM - none at ‚ƒƒ—‚›—. Update this driver from your computer manufacturer's website.
Quote:
AtiPcie.sys Wed May 06 03:00:22 2009
ATI PCIe Motherboard/Chipset
http://support.amd.com/us/Pages/AMDSupportHub.aspx
Quote:
CHDRT64.sys Wed Aug 12 07:59:47 2009
Conexant High Definition SmartAudio
None available at Conexant Website - update this driver from your computer manufacturer's website.
Quote:
k57nd60a.sys Sat Jun 20 23:34:49 2009
Broadcom NetLink Gigabit Ethernet Driver
http://www.broadcom.com/products/
Quote:
NTIDrvr.sys Wed Mar 25 16:09:39 2009 - NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology) OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. Try to update this driver through the Acer site. If you cannot update it, uninstall the Acer Empowering Technology or rename this driver. See note below.
Quote:
UBHelper.sys Mon Apr 27 20:48:19 2009 - NTI CD & DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology). OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. See above
Note   Note
Renaming drivers: create a restore point, using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate the driver files, and rename them from .sys to .old. Reboot and the drivers will not load. This will break whatever software or hardware these drivers are associated with.
My System SpecsSystem Spec
04 Feb 2011   #9
grey90stanggt

windows 7 64 bit
 
 

ok, i will go do this right now and report back. Thanks
My System SpecsSystem Spec
04 Feb 2011   #10
grey90stanggt

windows 7 64 bit
 
 

updating drivers now
My System SpecsSystem Spec
Reply

 Help! Bsod!




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