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Windows 7: Explorer Crashes when trying to share a folder

06 Feb 2011   #1
shaker1117

Microsoft Windows 7 Home Premium x 64 - 6.1.7600 Build 7600
 
 
Explorer Crashes when trying to share a folder

I am using Windows 7 Home Premium x64 and when I select a folder on my hdd, right click, properties, then left click on the share tab. When this happens explorer hangs/crashes. How can I find out how to make this stop? The only way I know to cause this to stop is by disabling the network adapter, then everything goes back to normal and it works just fine. Any ideas.


My System SpecsSystem Spec
.
08 Feb 2011   #2
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi! shaker1117, welcome to 7F

My initial response would be to have you update your Network adapter (NA) drivers, but you offer no other information.
How do I fix network adapter problems?

This link has more on troubleshooting NA problems:
Search Results - Microsoft Windows

You do not have your System Specs filled out see Zidane24's post #4 here:
https://www.sevenforums.com/general-d...tml#post256049

Programs to help you gather your Specs:
Speccy - System Information - Free Download
SIW | Download Free version at bottom
Belarc Advisor - Free Personal PC Audit
Download Everest Home Edition 2.20 Free - Everest Home Edition - a freeware system information, system diagnostics and benchmarking solution - Softpedia

It would also help if you followed the instructions here:
https://www.sevenforums.com/crashes-d...tructions.html
It will create a comprehensive set of files that myself or other BSOD gurus can use to decipher your problem.

The more information you can offer helps us help you.
If I knew what your system was I could of helped you find the proper NA drivers.
My System SpecsSystem Spec
11 Feb 2011   #3
shaker1117

Microsoft Windows 7 Home Premium x 64 - 6.1.7600 Build 7600
 
 

I have updated my system specs. I can try to give you a dump of when explorer.exe crashes, but I am unsure of how exactly to go about that. It is not causing a BSOD, but if the method you listed will work I can do that, just let me know. They are built in network adapters on the mother board (WAN Miniport SSTP)
My System SpecsSystem Spec
.

12 Feb 2011   #4
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

When you go to Device Manager does the listing for the WAN Miniport SSTP have a yellow triangle next to it?

When was the last time you updated your McAfee program? I am seeing a warning with MCSVHOST.EXE
My System SpecsSystem Spec
12 Feb 2011   #5
shaker1117

Microsoft Windows 7 Home Premium x 64 - 6.1.7600 Build 7600
 
 

There is not a Yellow Triangle next to anything in the device manager list. The network controllers are called "Nvidia NForce Networking Controller" and "Nvidia NForce Networking Controller #2" only one is active thought.

McAfee is currently up to date.

This issue occurred after I switched out my wireless router and I had to reset up my network. Then I had issues with my shared folders. I cannot see that the router itself could cause the issue, but that is just me.
My System SpecsSystem Spec
12 Feb 2011   #6
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

In your one dump file ($evtx_app_dump)I'm seeing
Code:
0xC0000005 -
STATUS_ACCESS_VIOLATION

0xC0000374 -
STATUS_HEAP_CORRUPTION
The first indicates a memory access violation occurred. This could easily be
a result of the second error, the heap corruption depending on where the corruption occurs.

Most instances indicate heap corruption is difficult to track down as it can appear to be random.
A corrupt heap is almost certainly an application-caused issue.

Vista, and now Windows 7 checks for these things in an attempt to avoid random crashes at some later point.
MS's previous OS's did not check for this error, it just crashed.


Quote   Quote: Originally Posted by shaker1117 View Post
There is not a Yellow Triangle next to anything in the device manager list. The network controllers are called "Nvidia NForce Networking Controller" and "Nvidia NForce Networking Controller #2" only one is active thought.
Quote   Quote: Originally Posted by shaker1117 View Post
This issue occurred after I switched out my wireless router and I had to reset up my network.
So, the original router went south, and you went and purchased a new one that was exactly the same as the original, Yes or no?

Then you installed the drivers that came with the new router, Yes or no?

How do you know which one is active for the new router? Usually when a similar set of files are installed for any application the new files for that application become "Nvidia NForce Networking Controller(2)" The suffix (x) is important here.
Then, if for whatever reason another set is installed that set would become (3), and it is the newest.

My point is, check/compare the dates on both sets of files, and delete which ever set is older than when you did the reset of your routers.

Make sure they are gone, if necessary use a third-party like Piriform - Download CCleaner or Download Revo Uninstaller Freeware

Optimally it would be best to un-install both sets of Folders/Files for "Nvidia NForce Networking Controller" then re-install the newest.

Do not forget to reboot/restart after both un-installation, and re-installation.

Then try to share your files.

Quote   Quote: Originally Posted by shaker1117 View Post
McAfee is currently up to date.
There may be a mis-understanding here. I need to know if the program itself is up to date, not the definitions.

To my knowledge here are the latest versions:
Product & Platform Version
McAfee VirusScan.............7.0
McAfee Firewall................4.0
McAfee QuickClean...........3.0
McAfee Utilities................4.02
McAfee Internet Security..5.0

The MCSVHOST.EXE file was causing a lot of trouble until the program was upgraded.

Quote   Quote: Originally Posted by shaker1117 View Post
This issue occurred after I switched out my wireless router and I had to reset up my network. Then I had issues with my shared folders. I cannot see that the router itself could cause the issue, but that is just me.
It may not be the router itself, but I'm leaning towards its support. i.e. the installation file.
My System SpecsSystem Spec
13 Feb 2011   #7
shaker1117

Microsoft Windows 7 Home Premium x 64 - 6.1.7600 Build 7600
 
 

Let me be more specific. There are literally two ethernet connections. I have one disabled and use the other one exclusively. The motherboard has two built in ethernet ports. I just uninstalled the original driver and downloaded the latest one from nvidia's website.

My old wireless router a Linksys WRT120N bit the dust and I bought a Linksys E2000 to replace it. I never installed any of linksys drivers etc. with the first or the newest one as I do not feel there software is necessary.

I just uninstalled and reinstalled the newest version of mcafee last week.
McAfee Security Center
Version: 10.5
Build: 10.5.221
Affld: 755

McAfee Virus Scan
Version: 14.5
Build 14.5.140
DAT Version: 6355
Engine Version: 5400.158

McAfee Personal Firewall
Version: 11.5
Build: 11.5.141

McAfee SiteAdvisor
Version: 3.1
Build 3.1.0.175
Affld: 755

McAfee Anti-Spam
Version: 11.5
Build: 11.5.141
Content Version: 3764
Engine Version: 2.2.0.9149

McAfee Parental Controls
Version 12.5
Build 12.5.113

McAfee Online Backup
Version: 2.5
Build: 2.5.137

McAfee QuickClean and Shredder
Version: 10.5
Build 10.5.111
My System SpecsSystem Spec
13 Feb 2011   #8
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Those McAfee versions are much better!

If you can bear with me, I have asked other BSOD Gurus to look at your situation. Hopefully we can receive a response by later today.
My System SpecsSystem Spec
13 Feb 2011   #9
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

Try temporarily disabling the McAfee Firewall and see if the problem goes away.

Are you also running the built-in Win 7 Firewall?
My System SpecsSystem Spec
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 Explorer Crashes when trying to share a folder




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