Windows 7 BSOD crashes

Didge · 06 Feb 2011

Hi - I am having BSOD problems with Windows 7 on a Sony Vaio all in one - it gets the BSOD every time I am logged on. I could be working on anything, no obvious pattern). I have searched around the forums and done a few things like a virus check and a registry clean and restoring from a pre-problem restore point. .

The computer is only new and I have been running it without problems for a couple of months - then this started a couple of days ago.

If someone can tell me how to upload the .dmp file I would be grateful. It tells me I have to be the administrator - if I.m not I don't know who is.

Since I do a lot of work as an editor - it is very frustrating

.

zigzag3143 · 06 Feb 2011

Didge said:

Hi - I am having BSOD problems with Windows 7 on a Sony Vaio all in one - it gets the BSOD every time I am logged on. I could be working on anything, no obvious pattern). I have searched around the forums and done a few things like a virus check and a registry clean and restoring from a pre-problem restore point. .

The computer is only new and I have been running it without problems for a couple of months - then this started a couple of days ago.

If someone can tell me how to upload the .dmp file I would be grateful. It tells me I have to be the administrator - if I.m not I don't know who is.

Since I do a lot of work as an editor - it is very frustrating

.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

Didge · 06 Feb 2011

Thanks. Look forward to someone more knowledgable than me working it out. Cheers :)

DeanP · 06 Feb 2011

Hello Didge,

I would first remove AVG including identity protection. AVG is a known cause of BSOD and same as third-party anti-virus. Use this removal tool when done: AVG - Download tools

Use Microsoft Security Essentials (free, easy, less crashes) in it's place: http://www.microsoft.com/security_essentials/

Update this driver...

Code:

fffff880`01351000 fffff880`0135cd00   PxHlpa64 PxHlpa64.sys Thu Mar 13 14:58:17 2008 (47D88A39)

Used by many different CD/DVD programs, if you don't know what program uses that driver, Go to C:\Windows\System32\drivers and rename PxHlpa64.sys to PxHlpa64.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002c82ec8}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002c82ec8

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002cb9ca9 to fffff80002cba740

STACK_TEXT:  
fffff880`009eece8 fffff800`02cb9ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`009eecf0 fffff800`02cb8172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009eee30 fffff800`02c82ec8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`02d15fb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x60


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02cb8172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

1: kd> lmtsmn
start             end                 module name
fffff880`05175000 fffff880`051b3000   1394ohci 1394ohci.sys Tue Jul 14 12:07:12 2009 (4A5BCC30)
fffff880`00f55000 fffff880`00fac000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`040e6000 fffff880`04170000   afd      afd.sys      Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`051ea000 fffff880`05200000   AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0)
fffff880`012e6000 fffff880`012f1000   amdxata  amdxata.sys  Wed May 20 05:56:59 2009 (4A12F2EB)
fffff880`06bb7000 fffff880`06bc1000   ArcSoftKsUFilter ArcSoftKsUFilter.sys Mon May 25 20:27:31 2009 (4A1A5673)
fffff880`0564b000 fffff880`057cf000   athrx    athrx.sys    Tue Dec 15 09:46:53 2009 (4B26A43D)
fffff880`0917e000 fffff880`091b2000   AVGIDSDriver AVGIDSDriver.Sys Wed Aug 04 10:24:45 2010 (4C58972D)
fffff880`01435000 fffff880`0143f000   AVGIDSEH AVGIDSEH.Sys Tue Sep 14 10:46:38 2010 (4C8EA9CE)
fffff880`06071000 fffff880`0607d000   AVGIDSFilter AVGIDSFilter.Sys Wed Aug 04 10:23:21 2010 (4C5896D9)
fffff880`042e6000 fffff880`04336000   avgldx64 avgldx64.sys Wed Dec 08 15:01:55 2010 (4CFEE713)
fffff880`03ac6000 fffff880`03ad5000   avgmfx64 avgmfx64.sys Tue Sep 07 12:49:14 2010 (4C858C0A)
fffff880`0163a000 fffff880`01644000   avgrkx64 avgrkx64.sys Tue Sep 07 12:49:37 2010 (4C858C21)
fffff880`03800000 fffff880`03861000   avgtdia  avgtdia.sys  Sat Nov 13 00:08:42 2010 (4CDD203A)
fffff880`03ade000 fffff880`03ae5000   Beep     Beep.SYS     Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`042d5000 fffff880`042e6000   blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`06152000 fffff880`06170000   bowser   bowser.sys   Tue Jul 14 11:23:50 2009 (4A5BC206)
fffff960`007a0000 fffff960`007c7000   cdd      cdd.dll      unavailable (00000000)
fffff880`03a9c000 fffff880`03ac6000   cdrom    cdrom.sys    Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00d26000 fffff880`00de6000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`00c00000 fffff880`00c30000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00cc8000 fffff880`00d26000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`051da000 fffff880`051ea000   CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`06b49000 fffff880`06b57000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`042b7000 fffff880`042d5000   dfsc     dfsc.sys     Tue Jul 14 11:23:44 2009 (4A5BC200)
fffff880`042a8000 fffff880`042b7000   discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`017e9000 fffff880`017ff000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`06b21000 fffff880`06b43000   drmk     drmk.sys     Tue Jul 14 13:01:25 2009 (4A5BD8E5)
fffff880`06b57000 fffff880`06b6a000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`03861000 fffff880`03a6b000   dump_iaStor dump_iaStor.sys Thu Mar 04 15:51:31 2010 (4B8F2033)
fffff880`0683d000 fffff880`06849000   Dxapi    Dxapi.sys    Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff880`054b7000 fffff880`055ab000   dxgkrnl  dxgkrnl.sys  Tue Nov 02 15:51:31 2010 (4CCF7CB3)
fffff880`055ab000 fffff880`055f1000   dxgmms1  dxgmms1.sys  Tue Nov 02 15:50:56 2010 (4CCF7C90)
fffff880`0133d000 fffff880`01351000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`012f1000 fffff880`0133d000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff880`0142b000 fffff880`01435000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`013bb000 fffff880`013f5000   fvevol   fvevol.sys   Sat Sep 26 14:34:26 2009 (4ABD7DB2)
fffff880`03b5f000 fffff880`03ba9000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff880`0563c000 fffff880`05649000   GEARAspiWDM GEARAspiWDM.sys Tue May 19 00:17:04 2009 (4A1151C0)
fffff800`02c01000 fffff800`02c4a000   hal      hal.dll      Tue Jul 14 13:27:36 2009 (4A5BDF08)
fffff880`05478000 fffff880`0549c000   HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5)
fffff880`05400000 fffff880`05411000   HECIx64  HECIx64.sys  Fri Sep 18 07:54:16 2009 (4AB293E8)
fffff880`06800000 fffff880`06819000   HIDCLASS HIDCLASS.SYS Tue Jul 14 12:06:21 2009 (4A5BCBFD)
fffff880`06819000 fffff880`06821080   HIDPARSE HIDPARSE.SYS Tue Jul 14 12:06:17 2009 (4A5BCBF9)
fffff880`06bdc000 fffff880`06bea000   hidusb   hidusb.sys   Tue Jul 14 12:06:22 2009 (4A5BCBFE)
fffff880`0608a000 fffff880`06152000   HTTP     HTTP.sys     Tue Jul 14 11:22:16 2009 (4A5BC1A8)
fffff880`017e0000 fffff880`017e9000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff880`010dc000 fffff880`012e6000   iaStor   iaStor.sys   Thu Mar 04 15:51:31 2010 (4B8F2033)
fffff880`051b3000 fffff880`051d9d00   Impcd    Impcd.sys    Sat Feb 27 12:32:11 2010 (4B8859FB)
fffff880`0549c000 fffff880`054b2000   intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
fffff880`05b62000 fffff880`05b6e000   ISWKL    ISWKL.sys    Thu Sep 02 22:48:35 2010 (4C7F8103)
fffff880`043f0000 fffff880`043ff000   kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`06822000 fffff880`06830000   kbdhid   kbdhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff800`00bac000 fffff800`00bb6000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`05a20000 fffff880`05a63000   ks       ks.sys       Thu Mar 04 17:32:25 2010 (4B8F37D9)
fffff880`01400000 fffff880`0141a000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`0179b000 fffff880`017c6000   ksecpkg  ksecpkg.sys  Fri Dec 11 19:03:32 2009 (4B21E0B4)
fffff880`06b43000 fffff880`06b48200   ksthunk  ksthunk.sys  Tue Jul 14 12:00:19 2009 (4A5BCA93)
fffff880`06bea000 fffff880`06bff000   lltdio   lltdio.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`06857000 fffff880`0687a000   luafv    luafv.sys    Tue Jul 14 11:26:13 2009 (4A5BC295)
fffff880`00c70000 fffff880`00cb4000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`06849000 fffff880`06857000   monitor  monitor.sys  Tue Jul 14 11:38:52 2009 (4A5BC58C)
fffff880`041ea000 fffff880`041f9000   mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`06830000 fffff880`0683d000   mouhid   mouhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff880`00e86000 fffff880`00ea0000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`06170000 fffff880`06188000   mpsdrv   mpsdrv.sys   Tue Jul 14 12:08:25 2009 (4A5BCC79)
fffff880`06188000 fffff880`061b5000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:52:19 2010 (4B88CF33)
fffff880`06000000 fffff880`0604e000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:52:28 2010 (4B88CF3C)
fffff880`0604e000 fffff880`06071000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:52:26 2010 (4B88CF3A)
fffff880`03b43000 fffff880`03b4e000   Msfs     Msfs.SYS     Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00fb5000 fffff880`00fbf000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`0135d000 fffff880`013bb000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`0429d000 fffff880`042a8000   mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`017ce000 fffff880`017e0000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`01649000 fffff880`0173b000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`055f1000 fffff880`055fd000   ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8)
fffff880`05b37000 fffff880`05b4a000   ndisuio  ndisuio.sys  Tue Jul 14 12:09:25 2009 (4A5BCCB5)
fffff880`043c1000 fffff880`043f0000   ndiswan  ndiswan.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`05acf000 fffff880`05ae4000   NDProxy  NDProxy.SYS  Tue Jul 14 12:10:05 2009 (4A5BCCDD)
fffff880`041ac000 fffff880`041bb000   netbios  netbios.sys  Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`040a1000 fffff880`040e6000   netbt    netbt.sys    Tue Jul 14 11:21:28 2009 (4A5BC178)
fffff880`0173b000 fffff880`0179b000   NETIO    NETIO.SYS    Fri Apr 09 14:43:59 2010 (4BBE946F)
fffff880`03b4e000 fffff880`03b5f000   Npfs     Npfs.SYS     Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`04291000 fffff880`0429d000   nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`02c4a000 fffff800`03226000   nt       ntkrnlmp.exe Sat Jun 19 16:16:41 2010 (4C1C44A9)
fffff880`0144c000 fffff880`015ef000   Ntfs     Ntfs.sys     Tue Jul 14 11:20:47 2009 (4A5BC14F)
fffff880`03ad5000 fffff880`03ade000   Null     Null.SYS     Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`05173000 fffff880`05174180   nvBridge nvBridge.kmd Tue Mar 16 09:41:22 2010 (4B9E9B72)
fffff880`0464c000 fffff880`05172480   nvlddmkm nvlddmkm.sys Tue Mar 16 10:12:37 2010 (4B9EA2C5)
fffff880`05ae4000 fffff880`05b37000   nwifi    nwifi.sys    Tue Jul 14 12:07:23 2009 (4A5BCC3B)
fffff880`04170000 fffff880`04196000   pacer    pacer.sys    Tue Jul 14 12:09:41 2009 (4A5BCCC5)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00fbf000 fffff880`00ff2000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`0141a000 fffff880`0142b000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`070ad000 fffff880`07153000   peauth   peauth.sys   Tue Jul 14 13:01:19 2009 (4A5BD8DF)
fffff880`06ae4000 fffff880`06b21000   portcls  portcls.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00cb4000 fffff880`00cc8000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`01351000 fffff880`0135cd00   PxHlpa64 PxHlpa64.sys Thu Mar 13 14:58:17 2008 (47D88A39)
fffff880`04600000 fffff880`04624000   rasl2tp  rasl2tp.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`04624000 fffff880`0463f000   raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9)
fffff880`04200000 fffff880`04221000   raspptp  raspptp.sys  Tue Jul 14 12:10:18 2009 (4A5BCCEA)
fffff880`04221000 fffff880`0423b000   rassstp  rassstp.sys  Tue Jul 14 12:10:25 2009 (4A5BCCF1)
fffff880`04240000 fffff880`04291000   rdbss    rdbss.sys    Tue Jul 14 11:24:09 2009 (4A5BC219)
fffff880`03b28000 fffff880`03b31000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`03b31000 fffff880`03b3a000   rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`03b3a000 fffff880`03b43000   rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`01600000 fffff880`0163a000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`05600000 fffff880`05620000   rimssne64 rimssne64.sys Wed Mar 24 21:39:31 2010 (4BA9CFC3)
fffff880`05620000 fffff880`05639000   risdsne64 risdsne64.sys Wed May 12 14:06:11 2010 (4BEA0D13)
fffff880`05b4a000 fffff880`05b62000   rspndr   rspndr.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`068a6000 fffff880`06ae3d00   RTKVHD64 RTKVHD64.sys Tue Apr 27 20:20:13 2010 (4BD69E3D)
fffff880`057dc000 fffff880`057fc000   sdbus    sdbus.sys    Sat Oct 10 15:41:20 2009 (4ACFF450)
fffff880`07153000 fffff880`0715e000   secdrv   secdrv.SYS   Thu Sep 14 01:18:38 2006 (4508052E)
fffff880`05639000 fffff880`0563bf00   SFEP     SFEP.sys     Fri Nov 27 18:39:13 2009 (4B0F6601)
fffff880`0903b000 fffff880`090f2000   Sftfslh  Sftfslh.sys  Sat Apr 24 07:20:30 2010 (4BD1F2FE)
fffff880`090f2000 fffff880`0913f000   Sftplaylh Sftplaylh.sys Sat Apr 24 07:20:28 2010 (4BD1F2FC)
fffff880`091b2000 fffff880`091bd000   Sftredirlh Sftredirlh.sys Sat Apr 24 07:20:39 2010 (4BD1F307)
fffff880`0687a000 fffff880`06885000   Sftvollh Sftvollh.sys Sat Apr 24 07:20:08 2010 (4BD1F2E8)
fffff880`017c6000 fffff880`017ce000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`07000000 fffff880`07096000   srv      srv.sys      Fri Aug 27 15:38:00 2010 (4C773318)
fffff880`0715e000 fffff880`071c5000   srv2     srv2.sys     Fri Aug 27 15:37:46 2010 (4C77330A)
fffff880`0913f000 fffff880`0916c000   srvnet   srvnet.sys   Fri Aug 27 15:37:24 2010 (4C7732F4)
fffff880`05649000 fffff880`0564a480   swenum   swenum.sys   Tue Jul 14 12:00:18 2009 (4A5BCA92)
fffff880`02a02000 fffff880`02bff000   tcpip    tcpip.sys    Mon Jun 14 15:39:04 2010 (4C15A458)
fffff880`0916c000 fffff880`0917e000   tcpipreg tcpipreg.sys Tue Jul 14 12:09:49 2009 (4A5BCCCD)
fffff880`03bc7000 fffff880`03bd4000   TDI      TDI.SYS      Tue Jul 14 11:21:18 2009 (4A5BC16E)
fffff880`03ba9000 fffff880`03bc7000   tdx      tdx.sys      Tue Jul 14 11:21:15 2009 (4A5BC16B)
fffff880`041d6000 fffff880`041ea000   termdd   termdd.sys   Tue Jul 14 12:16:36 2009 (4A5BCE64)
fffff960`00460000 fffff960`0046a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`04336000 fffff880`0435c000   tunnel   tunnel.sys   Tue Jul 14 12:09:37 2009 (4A5BCCC1)
fffff880`05a63000 fffff880`05a75000   umbus    umbus.sys    Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`06b6a000 fffff880`06b87000   usbccgp  usbccgp.sys  Tue Jul 14 12:06:45 2009 (4A5BCC15)
fffff880`06b87000 fffff880`06b88f00   USBD     USBD.SYS     Tue Jul 14 12:06:23 2009 (4A5BCBFF)
fffff880`05411000 fffff880`05422000   usbehci  usbehci.sys  Tue Jul 14 12:06:30 2009 (4A5BCC06)
fffff880`05a75000 fffff880`05acf000   usbhub   usbhub.sys   Tue Jul 14 12:07:09 2009 (4A5BCC2D)
fffff880`05422000 fffff880`05478000   USBPORT  USBPORT.SYS  Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`06bc1000 fffff880`06bdc000   USBSTOR  USBSTOR.SYS  Tue Jul 14 12:06:34 2009 (4A5BCC0A)
fffff880`06b89000 fffff880`06bb6200   usbvideo usbvideo.sys Thu Mar 04 17:40:57 2010 (4B8F39D9)
fffff880`00ff2000 fffff880`00fff000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`03ae5000 fffff880`03af3000   vga      vga.sys      Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`03af3000 fffff880`03b18000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`00e15000 fffff880`00e2a000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`00e2a000 fffff880`00e86000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`01073000 fffff880`010bf000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`04000000 fffff880`04095000   vsdatant vsdatant.sys Mon May 10 04:28:58 2010 (4BE6E2CA)
fffff880`057cf000 fffff880`057dc000   vwifibus vwifibus.sys Tue Jul 14 12:07:21 2009 (4A5BCC39)
fffff880`04196000 fffff880`041ac000   vwififlt vwififlt.sys Tue Jul 14 12:07:22 2009 (4A5BCC3A)
fffff880`041bb000 fffff880`041d6000   wanarp   wanarp.sys   Tue Jul 14 12:10:21 2009 (4A5BCCED)
fffff880`03b18000 fffff880`03b28000   watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`00ea2000 fffff880`00f46000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00f46000 fffff880`00f55000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`04095000 fffff880`0409e000   wfplwf   wfplwf.sys   Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff960`000d0000 fffff960`003e0000   win32k   win32k.sys   unavailable (00000000)
fffff880`00fac000 fffff880`00fb5000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`06885000 fffff880`068a6000   WudfPf   WudfPf.sys   Tue Jul 14 12:05:37 2009 (4A5BCBD1)
fffff880`0435c000 fffff880`043c1000   yk62x64  yk62x64.sys  Sat Apr 17 00:58:30 2010 (4BC85EF6)

Unloaded modules:
fffff880`05b6e000 fffff880`05bdf000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`015ef000 fffff880`015fd000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`0387f000 fffff880`03a89000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0020A000
fffff880`03a89000 fffff880`03a9c000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

Didge · 06 Feb 2011

Thanks Dean - I will attack this after dinner and walking the dogs though I do love AVG.

Just two questions though - how do I update the driver.

and - to remove AVG do I just uninstall it.

DeanP · 06 Feb 2011

What CD/DVD software do you have on your computer?

Uninstall AVG and use that removal tool to clean up the left overs.

Didge · 06 Feb 2011

Only the stuff that came with the computer and iTunes.

DeanP · 06 Feb 2011

1. Update iTunes to the latest iTunes (iTunes 10).
2. Could you please make a snapshot of the programs you installed on your computer? (Programs and Features)

Link to iTunes: http://www.apple.com/itunes/download/

Didge · 06 Feb 2011

Which ITunes. Unhelpfully they have one for XP, Vista and Windows 7 and one for Windows 64 bit (I have Windows 7 Home Premium 64 bit).

DeanP · 06 Feb 2011

Select iTunes for Windows 64-bit.

Windows 7 BSOD crashes

Windows 7 BSOD crashes

Here is the .dmp file

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