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Windows 7: Computer Hard Hang - Kernel 41 Error

08 Feb 2011   #1

WIndows 7 Home Premium 64bit
Computer Hard Hang - Kernel 41 Error

Hello! I hope anyone can help me figure out what is going on here.

System Specs:
Win7 Home Premium OEM 64bit
4GB Crucial RAM 1333mhx - Unganged
Phenom 2 X4 955 3.2GHz
Radeon HD 4870 1GB
Gigabyte Technology - GA-MA785GMT-UD2H
Crucial 750W
Coolermaster Heatsink with 120mm fan

I started receving issues with the computer randomly locking up during games, vs studio programming or during my wifes facebook farmville playing about 2 months ago. Now I can get the computer to hard hang just playing farmville with Itunes on in the background. Typically I can play Battlefields 2: Bad Company 2 at 1680 with full graphics on no problem and not get any issue. I bought a logitech illuminated keyboard as well, but have since removed it since it seemed to have cause the issue to happen more often.

I have ran memtest86+ for 12 hours straight with no issues. I have reseated the two RAM modules into their opposite sockets with no luck.

Bought entire system in OCT 2009. I have also replaced my CPU(from Athlon X4 635) and my power supply(from 550W). I have never overclocked my system and have run with default auto settings in bios.

I only get the hard hangs and no BSODs(unless they are the same as hard hangs). I have followed the instructions of getting a mini-dump generated, but have not been successful in having one be generated. My last hard hang was about 30 minutes ago, hopefully it can been seen in the in the collection app.

Let me know if you have any other questions!

My System SpecsSystem Spec
08 Feb 2011   #2

WIndows 7 Home Premium 64bit

Anyone have any general ideas in which I should try? I must be missing something..
My System SpecsSystem Spec
08 Feb 2011   #3
PooMan UK

Windows 7 Ultimate 64bit

Dunno if this will help pal but have a looky here

Kernel error 41

and here

Kernel event ID 41
My System SpecsSystem Spec

08 Feb 2011   #4

WIndows 7 Home Premium 64bit

Thank you for those links. I will look at them after I get done posting this. I finally received a Blue Screen Error page! I removed all external USB drives and anything else, not needed by the computer. The error screen made a new dump file and this is in event viewer:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2011-02-08T23:03:49.538426200Z

EventRecordID 139192


- Execution

[ ProcessID] 4

[ ThreadID] 8

Channel System

Computer Family-PC

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 196

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

Which is way more data than had previously been in the error information. I will upload the new files after dinner here. Hopefully this makes sense to one of you knowledgeable people!
My System SpecsSystem Spec
08 Feb 2011   #5

WIndows 7 Home Premium 64bit

Well it seems its only getting worse. Changed since I last updated. Verifier is running right now. I can only get into safe mode currently. Here is my updated files for consideration. Its the Kernel Error 41 with a BugcheckCode 196 . If anyone has any questions, let me know.

<removed dumpfiles>
My System SpecsSystem Spec
08 Feb 2011   #6

WIndows 7 Home Premium 64bit

Okay, while trying to find more information through the event viewer and logs, I found the error below right before the Kernel Event. I removed all USB drivers from safe mode and rebooted. Verifier.exe is off as well. I am going to try to break it now. Let me know if you have anything I can try!
- System

- Provider

[ Name] hcmon

- EventID 0

[ Qualifiers] 32768

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-02-08T23:01:41.480024400Z

EventRecordID 139151

Channel System

Computer Family-PC

- EventData



Binary data:

In Words
0000: 00000000 00280002 00000000 80000000
0008: 00000000 00000000 00000000 00000000
0010: 00000000 00000000

In Bytes
0000: 00 00 00 00 02 00 28 00 ......(.
0008: 00 00 00 00 00 00 00 80 .......€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
My System SpecsSystem Spec
08 Feb 2011   #7

WIndows 7 Home Premium 64bit

well not even 2 seconds after I posted, the computer hung again. Using the scrollbar on the right hand side of firefox. so I am going to try to start troubleshooting my memory. I ran the memtest86+ for 12 hours, but have read its possible that will not catch any errors. So right now I have 1 2gb stick in. Try to break it and then swap and try to break it. Again, any help would be appreciated.

On a second thought, does anyone know if an old USB mouse can break a system? The mouse I am using is one a Microsoft Intellimouse Red laser when they first came out back in 99, i think?
My System SpecsSystem Spec
09 Feb 2011   #8

WIndows 7 Home Premium 64bit

After going through the process of removing all hardware and working my way back, I have found that my HD 4870 was running too hot. It was running around 59 degree c and higher when the computer would shut down. Thus issues with farmville/itunes/multiple windows open. I found that the video card fan would not ramp up in basic windows and cause the error. But when I played BFBC2, it would, and not cause the error. So I bumped up the fan from the default to 65% and found it keeps the video card at a nice cool temp without any issues. Probably invest in a new case and an extra video card cooler. I will update you in a couple of days!
My System SpecsSystem Spec

 Computer Hard Hang - Kernel 41 Error

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