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Windows 7: NEW Asus - Blue screen already - Please help!!

09 Feb 2011   #1
avander1

Windows 7 Home Premium 64bit
 
 
NEW Asus - Blue screen already - Please help!!

Attachment 137444

Attachment 137445I just bought a brand new ASUS and have already gotten the blue screen.

The computer specs are as follows:
Windows 7 64bit
Model ASUS CG5275 Desktop
Intel Core i5 CPU 650 @ 3.2 GHz
8 GB RAM DDR3

I have installed Norton 360 and Office 2010 to the computer and that is it. I did notice that I will get a bluescreen most of the time i run a full system scan through norton although I have gotten them without running a scan. I have also tryed to update all of my hardware although im still unsure if it is the latest.

I would like to be able to solve this problem and not pack up this computer and send it back although that day may be coming soon. I have attached the files requested in the (BSOD) posting instructions and have also included my minidump log of the errors that my computer provides to me as it restarts.

Please help me,

Thanks for your time.

Alex


My System SpecsSystem Spec
.
09 Feb 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Completely Uninstall Norton 360 using the removal tool

Then reinstall the latest version

Update your Realtek driver
Realtek

Code:
RtNdPt60.sys        fffff880`02326000    fffff880`02332000    0x0000c000    0x475dfad0    11/12/2007 06:49:52
Remove Asus AI booster/Manager(or any other similar tools), it uses an outdated driver
Code:
AsInsHelp64.sys        fffff880`02b21000    fffff880`02b26000    0x00005000    0x477dc5ca    04/01/2008 09:36:10
You seem to be running an older version of Norton 360
Code:
SYMDS64.SYS        fffff880`0106c000    fffff880`010da000    0x0006e000    0x4a89e942    18/08/2009 03:35:30                
SYMEFA64.SYS        fffff880`010ee000    fffff880`01129000    0x0003b000    0x4bcf727b    22/04/2010 01:47:39                
SYMEVENT64x86.SYS        fffff880`02cb0000    fffff880`02ce6000    0x00036000    0x4a849385    14/08/2009 02:28:21                
SYMTDIV.SYS        fffff880`02c3a000    fffff880`02cb0000    0x00076000    0x4bdfa4c3    04/05/2010 08:38:27
My System SpecsSystem Spec
09 Feb 2011   #3
avander1

Windows 7 Home Premium 64bit
 
 

How would i remove my Asus AI booster and or is there an update for it?
My System SpecsSystem Spec
.

09 Feb 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by avander1 View Post
How would i remove my Asus AI booster and or is there an update for it?
Download the new version from Asus's website
http://www.asus.com/product.aspx?P_ID=oXcb4oz2IAGY8VHF
My System SpecsSystem Spec
09 Feb 2011   #5
skunksmash

SEVEN x64
 
 

Quote   Quote: Originally Posted by avander1 View Post
How would i remove my Asus AI booster and or is there an update for it?
have you been using this to OC the machine..???
My System SpecsSystem Spec
09 Feb 2011   #6
avander1

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by skunksmash View Post
Quote   Quote: Originally Posted by avander1 View Post
How would i remove my Asus AI booster and or is there an update for it?
have you been using this to OC the machine..???
To be completely honest I am not sure, I have only had the computer a few days and have not done much with it. How would i know?
My System SpecsSystem Spec
09 Feb 2011   #7
avander1

Windows 7 Home Premium 64bit
 
 

Thanks for your time guys, I am not 100% computer savvy and im looking though these updates and have downloaded the AIManager V10807 update and Realtec Audio Version 5.10.0.5919&6.0.1.59. Are these the right ones?
My System SpecsSystem Spec
09 Feb 2011   #8
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by avander1 View Post
Thanks for your time guys, I am not 100% computer savvy and im looking though these updates and have downloaded the AIManager V10807 update and Realtec Audio Version 5.10.0.5919&6.0.1.59. Are these the right ones?
Yes these are the correct ones, just make sure you use the latest drivers to avoid problems
My System SpecsSystem Spec
09 Feb 2011   #9
avander1

Windows 7 Home Premium 64bit
 
 

Perfect! Thanks a ton, is there a way to always make sure I have the latest driver updates? I was just going to the drivers on the computer and asking them to search for the latest update - when they said windows though that this was the latest one - i moved on.
My System SpecsSystem Spec
09 Feb 2011   #10
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by avander1 View Post
Perfect! Thanks a ton, is there a way to always make sure I have the latest driver updates? I was just going to the drivers on the computer and asking them to search for the latest update - when they said windows though that this was the latest one - i moved on.
Drivers are manually updated, only update those which are dated earlier than July 2009

System tools and AVs drivers should be updated more frequently
My System SpecsSystem Spec
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 NEW Asus - Blue screen already - Please help!!




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