Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Blue screen when laptop is idle

10 Feb 2011   #1
anifort

Windows 7 Professional x64
 
 
Blue screen when laptop is idle

Hello there,
I resently got a new laptop, the asus g53jw. I noticed that whenever i leave from my computer for some time (more than 15-20 minutes) it turns off. when i turn it back on it says that the error was a blue screen of death! the notebook had windows 7 premium x64 and i reinstall windows professional x64, but the problem still exists. i attached. so notebook is new and last windows installation was a week ago. attached if the perfmon.html and the Windows_NT6_BSOD_jcgriff2 folder

THANKS!!!



My System SpecsSystem Spec
.
10 Feb 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

there appears to be no dump file
Quote:
LISTING OF MINI KERNEL DUMP FILES

Volume in drive C has no label.
Volume Serial Number is 1623-B28B

Directory of C:\Windows\minidump

10/02/2011 23:03 <DIR> BUILTIN\Administrators .
10/02/2011 23:03 <DIR> NT SERVICE\TrustedInsta..
0 File(s) 0 bytes
2 Dir(s) 98,398,892,032 bytes free
App error logs are all over the place including dump failures even.
The error logged today was Msiexec which is the microsoft installer service.

Nice looking laptop btw.
Anyhow I suggest using the download tab here.
ASUSTeK Computer Inc. - ASUS - ASUS G53Jw
To see what you can update in the way of drivers. I also notice there are several bios updates available for that laptop. You may want to check to see if sleep mode problems are covered by any of those bios updates.

Updating drivers to absolute latest versions never hurts anything. ...unless it's nvidia or ati drivers... then it's kind of a coin toss...
My System SpecsSystem Spec
10 Feb 2011   #3
anifort

Windows 7 Professional x64
 
 

Thank for your help!
i did bios updates, i forgot to mention that when i get the blue screen error, the laptop hanks on the shuting down screen always. to fix that i restore to an earlier date, before the blue screen error. I attached a new Windows_NT6_BSOD_jcgriff2.zip with the dump file (i cut/paste by accident the dump file earlier to different location, sorry)
My System SpecsSystem Spec
.

10 Feb 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

ATK64AMD.sys Tue May 12 20:04:54 2009 This driver is older than it should be it's listed as a ACPI UTILITY Driver, this actually could be the source of the error.
You may have trouble finding a update for it if you did not find one on the asus site already though. I know the company responsible for it is found here.
Lenovo Support - Home page
but I could not find the exact driver you need... hopefully asus has it.

You should also update the Atheros driver Atheros Communications


I'm leaving the driver dump for future reference
Code:
fffff800`00ba7000 fffff800`00bb1000   kdcom    kdcom.dll    Mon Jul 13 20:31:07 2009 (4A5BDFDB)
fffff800`03206000 fffff800`037e3000   nt       ntoskrnl.exe Tue Oct 26 21:43:09 2010 (4CC791BD)
fffff800`037e3000 fffff800`0382c000   hal      hal.dll      Mon Jul 13 20:27:36 2009 (4A5BDF08)
fffff880`00c00000 fffff880`00c3a000   rdyboost rdyboost.sys Mon Jul 13 18:34:34 2009 (4A5BC48A)
fffff880`00c55000 fffff880`00c99000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 20:29:10 2009 (4A5BDF66)
fffff880`00c99000 fffff880`00cad000   PSHED    PSHED.dll    Mon Jul 13 20:32:23 2009 (4A5BE027)
fffff880`00cad000 fffff880`00d0b000   CLFS     CLFS.SYS     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00d0b000 fffff880`00dcb000   CI       CI.dll       Mon Jul 13 20:32:13 2009 (4A5BE01D)
fffff880`00dcb000 fffff880`00dfa000   ndiswan  ndiswan.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`00e00000 fffff880`00e4c000   volsnap  volsnap.sys  Mon Jul 13 18:20:08 2009 (4A5BC128)
fffff880`00e66000 fffff880`00f0a000   Wdf01000 Wdf01000.sys Mon Jul 13 18:22:07 2009 (4A5BC19F)
fffff880`00f0a000 fffff880`00f19000   WDFLDR   WDFLDR.SYS   Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`00f19000 fffff880`00f4c000   pci      pci.sys      Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`00f4c000 fffff880`00f58000   BATTC    BATTC.SYS    Mon Jul 13 18:31:01 2009 (4A5BC3B5)
fffff880`00f58000 fffff880`00f6d000   volmgr   volmgr.sys   Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`00f6d000 fffff880`00fc9000   volmgrx  volmgrx.sys  Mon Jul 13 18:20:33 2009 (4A5BC141)
fffff880`00fc9000 fffff880`00fe3000   mountmgr mountmgr.sys Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`01000000 fffff880`01015000   partmgr  partmgr.sys  Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`01015000 fffff880`0101e000   compbatt compbatt.sys Mon Jul 13 18:31:02 2009 (4A5BC3B6)
fffff880`01024000 fffff880`01158000   sptd     sptd.sys     Sun Mar 22 07:35:35 2009 (49C63097)
fffff880`01158000 fffff880`01161000   WMILIB   WMILIB.SYS   Mon Jul 13 18:19:51 2009 (4A5BC117)
fffff880`01161000 fffff880`01190000   SCSIPORT SCSIPORT.SYS Mon Jul 13 19:01:04 2009 (4A5BCAC0)
fffff880`01190000 fffff880`011e7000   ACPI     ACPI.sys     Mon Jul 13 18:19:34 2009 (4A5BC106)
fffff880`011e7000 fffff880`011f1000   msisadrv msisadrv.sys Mon Jul 13 18:19:26 2009 (4A5BC0FE)
fffff880`011f1000 fffff880`011fe000   vdrvroot vdrvroot.sys Mon Jul 13 19:01:31 2009 (4A5BCADB)
fffff880`01200000 fffff880`01273000   cng      cng.sys      Mon Jul 13 18:49:40 2009 (4A5BC814)
fffff880`01292000 fffff880`0149c000   iaStor   iaStor.sys   Tue Jun 08 12:33:03 2010 (4C0E7ECF)
fffff880`0149c000 fffff880`014a5000   atapi    atapi.sys    Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`014a5000 fffff880`014cf000   ataport  ataport.SYS  Mon Jul 13 18:19:52 2009 (4A5BC118)
fffff880`014cf000 fffff880`014da000   msahci   msahci.sys   Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`014da000 fffff880`014ea000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`014ea000 fffff880`014f5000   amdxata  amdxata.sys  Tue May 19 12:56:59 2009 (4A12F2EB)
fffff880`014f5000 fffff880`01541000   fltmgr   fltmgr.sys   Mon Jul 13 18:19:59 2009 (4A5BC11F)
fffff880`01541000 fffff880`01555000   fileinfo fileinfo.sys Mon Jul 13 18:34:25 2009 (4A5BC481)
fffff880`01555000 fffff880`01562000   AsDsm    AsDsm.sys    Fri Feb 13 00:14:26 2009 (49950FC2)
fffff880`01562000 fffff880`0156e040   PxHlpa64 PxHlpa64.sys Tue Oct 20 13:08:42 2009 (4ADDFCAA)
fffff880`0156f000 fffff880`015cd000   msrpc    msrpc.sys    Mon Jul 13 18:21:32 2009 (4A5BC17C)
fffff880`015cd000 fffff880`015f1000   rasl2tp  rasl2tp.sys  Mon Jul 13 19:10:11 2009 (4A5BCCE3)
fffff880`01600000 fffff880`0161a000   ksecdd   ksecdd.sys   Mon Jul 13 18:20:54 2009 (4A5BC156)
fffff880`0161a000 fffff880`0162b000   pcw      pcw.sys      Mon Jul 13 18:19:27 2009 (4A5BC0FF)
fffff880`0162b000 fffff880`01635000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 18:19:45 2009 (4A5BC111)
fffff880`01635000 fffff880`01647000   mup      mup.sys      Mon Jul 13 18:23:45 2009 (4A5BC201)
fffff880`01648000 fffff880`017eb000   Ntfs     Ntfs.sys     Mon Jul 13 18:20:47 2009 (4A5BC14F)
fffff880`01800000 fffff880`0182b000   ksecpkg  ksecpkg.sys  Fri Dec 11 00:03:32 2009 (4B21E0B4)
fffff880`0182b000 fffff880`01875000   fwpkclnt fwpkclnt.sys Mon Jul 13 18:21:08 2009 (4A5BC164)
fffff880`01875000 fffff880`01885000   vmstorfl vmstorfl.sys Mon Jul 13 18:42:54 2009 (4A5BC67E)
fffff880`01885000 fffff880`0188d000   spldr    spldr.sys    Mon May 11 11:56:27 2009 (4A0858BB)
fffff880`0188d000 fffff880`01891600   nvpciflt nvpciflt.sys Fri Aug 06 13:20:29 2010 (4C5C526D)
fffff880`01892000 fffff880`0189b000   hwpolicy hwpolicy.sys Mon Jul 13 18:19:22 2009 (4A5BC0FA)
fffff880`0189d000 fffff880`0198f000   ndis     ndis.sys     Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`0198f000 fffff880`019ef000   NETIO    NETIO.SYS    Thu Apr 08 21:43:59 2010 (4BBE946F)
fffff880`01a00000 fffff880`01bfd000   tcpip    tcpip.sys    Sun Jun 13 22:39:04 2010 (4C15A458)
fffff880`01c00000 fffff880`01c51000   rdbss    rdbss.sys    Mon Jul 13 18:24:09 2009 (4A5BC219)
fffff880`01c51000 fffff880`01c5d000   nsiproxy nsiproxy.sys Mon Jul 13 18:21:02 2009 (4A5BC15E)
fffff880`01c5d000 fffff880`01c68000   mssmbios mssmbios.sys Mon Jul 13 18:31:10 2009 (4A5BC3BE)
fffff880`01c68000 fffff880`01c77000   discache discache.sys Mon Jul 13 18:37:18 2009 (4A5BC52E)
fffff880`01c8f000 fffff880`01cc9000   fvevol   fvevol.sys   Fri Sep 25 21:34:26 2009 (4ABD7DB2)
fffff880`01cc9000 fffff880`01cdf000   disk     disk.sys     Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`01cdf000 fffff880`01d0f000   CLASSPNP CLASSPNP.SYS Mon Jul 13 18:19:58 2009 (4A5BC11E)
fffff880`01d1d000 fffff880`01d62000   netbt    netbt.sys    Mon Jul 13 18:21:28 2009 (4A5BC178)
fffff880`01d62000 fffff880`01d71000   netbios  netbios.sys  Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`01d71000 fffff880`01db4000   dtsoftbus01 dtsoftbus01.sys Thu Jan 13 02:27:08 2011 (4D2EB75C)
fffff880`01db4000 fffff880`01dcf000   wanarp   wanarp.sys   Mon Jul 13 19:10:21 2009 (4A5BCCED)
fffff880`01dcf000 fffff880`01de3000   termdd   termdd.sys   Mon Jul 13 19:16:36 2009 (4A5BCE64)
fffff880`01de3000 fffff880`01dfe000   raspppoe raspppoe.sys Mon Jul 13 19:10:17 2009 (4A5BCCE9)
fffff880`02a00000 fffff880`02a15000   lltdio   lltdio.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`02a2b000 fffff880`02a57000   rfcomm   rfcomm.sys   Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`02a57000 fffff880`02a67000   BthEnum  BthEnum.sys  Mon Jul 13 19:06:52 2009 (4A5BCC1C)
fffff880`02a67000 fffff880`02a87000   bthpan   bthpan.sys   Mon Jul 13 19:07:00 2009 (4A5BCC24)
fffff880`02a87000 fffff880`02aa5000   hidbth   hidbth.sys   Mon Jul 13 19:06:52 2009 (4A5BCC1C)
fffff880`02aa5000 fffff880`02b20000   btwavdt  btwavdt.sys  Tue Jan 12 15:43:04 2010 (4B4CECE8)
fffff880`02b20000 fffff880`02ba6000   btwaudio btwaudio.sys Tue Jan 12 15:44:18 2010 (4B4CED32)
fffff880`02ba6000 fffff880`02bb2000   btwl2cap btwl2cap.sys Fri Apr 03 19:28:45 2009 (49D6A9BD)
fffff880`02bb2000 fffff880`02bb5900   btwrchid btwrchid.sys Tue Jan 12 15:44:35 2010 (4B4CED43)
fffff880`02bb6000 fffff880`02bd9000   luafv    luafv.sys    Mon Jul 13 18:26:13 2009 (4A5BC295)
fffff880`02bd9000 fffff880`02bfa000   WudfPf   WudfPf.sys   Mon Jul 13 19:05:37 2009 (4A5BCBD1)
fffff880`03000000 fffff880`03052000   SynTP    SynTP.sys    Fri Mar 05 12:22:43 2010 (4B914BF3)
fffff880`03052000 fffff880`03062000   CompositeBus CompositeBus.sys Mon Jul 13 19:00:33 2009 (4A5BCAA1)
fffff880`03069000 fffff880`030ec000   csc      csc.sys      Mon Jul 13 18:24:26 2009 (4A5BC22A)
fffff880`030ec000 fffff880`0310a000   dfsc     dfsc.sys     Mon Jul 13 18:23:44 2009 (4A5BC200)
fffff880`0310a000 fffff880`0311b000   blbdrive blbdrive.sys Mon Jul 13 18:35:59 2009 (4A5BC4DF)
fffff880`0311b000 fffff880`03141000   tunnel   tunnel.sys   Mon Jul 13 19:09:37 2009 (4A5BCCC1)
fffff880`03141000 fffff880`03192000   RtsPStor RtsPStor.sys Sun Jul 25 22:27:20 2010 (4C4D0098)
fffff880`03192000 fffff880`031e5000   Rt64win7 Rt64win7.sys Sun May 30 22:46:43 2010 (4C033123)
fffff880`031e5000 fffff880`031fb000   AgileVpn AgileVpn.sys Mon Jul 13 19:10:24 2009 (4A5BCCF0)
fffff880`04000000 fffff880`0408a000   afd      afd.sys      Mon Jul 13 18:21:40 2009 (4A5BC184)
fffff880`0408a000 fffff880`04093000   wfplwf   wfplwf.sys   Mon Jul 13 19:09:26 2009 (4A5BCCB6)
fffff880`04093000 fffff880`0429d000   dump_iaStor dump_iaStor.sys Tue Jun 08 12:33:03 2010 (4C0E7ECF)
fffff880`042b1000 fffff880`042db000   cdrom    cdrom.sys    Mon Jul 13 18:19:54 2009 (4A5BC11A)
fffff880`042db000 fffff880`0430c000   MpFilter MpFilter.sys Tue Sep 14 19:19:28 2010 (4C901110)
fffff880`0430c000 fffff880`04315000   Null     Null.SYS     Mon Jul 13 18:19:37 2009 (4A5BC109)
fffff880`04315000 fffff880`0431c000   Beep     Beep.SYS     Mon Jul 13 19:00:13 2009 (4A5BCA8D)
fffff880`0431c000 fffff880`0432a000   vga      vga.sys      Mon Jul 13 18:38:47 2009 (4A5BC587)
fffff880`0432a000 fffff880`0434f000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 18:38:51 2009 (4A5BC58B)
fffff880`0434f000 fffff880`0435f000   watchdog watchdog.sys Mon Jul 13 18:37:35 2009 (4A5BC53F)
fffff880`0435f000 fffff880`04368000   RDPCDD   RDPCDD.sys   Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`04368000 fffff880`04371000   rdpencdd rdpencdd.sys Mon Jul 13 19:16:34 2009 (4A5BCE62)
fffff880`04371000 fffff880`0437a000   rdprefmp rdprefmp.sys Mon Jul 13 19:16:35 2009 (4A5BCE63)
fffff880`0437a000 fffff880`04385000   Msfs     Msfs.SYS     Mon Jul 13 18:19:47 2009 (4A5BC113)
fffff880`04385000 fffff880`04396000   Npfs     Npfs.SYS     Mon Jul 13 18:19:48 2009 (4A5BC114)
fffff880`04396000 fffff880`043b4000   tdx      tdx.sys      Mon Jul 13 18:21:15 2009 (4A5BC16B)
fffff880`043b4000 fffff880`043c1000   TDI      TDI.SYS      Mon Jul 13 18:21:18 2009 (4A5BC16E)
fffff880`043c1000 fffff880`043e7000   pacer    pacer.sys    Mon Jul 13 19:09:41 2009 (4A5BCCC5)
fffff880`043e7000 fffff880`043fd000   vwififlt vwififlt.sys Mon Jul 13 19:07:22 2009 (4A5BCC3A)
fffff880`0583c000 fffff880`0588f000   nwifi    nwifi.sys    Mon Jul 13 19:07:23 2009 (4A5BCC3B)
fffff880`0588f000 fffff880`058a2000   ndisuio  ndisuio.sys  Mon Jul 13 19:09:25 2009 (4A5BCCB5)
fffff880`058a2000 fffff880`058ba000   rspndr   rspndr.sys   Mon Jul 13 19:08:50 2009 (4A5BCC92)
fffff880`058ba000 fffff880`058c1000   TurboB   TurboB.sys   Thu Aug 06 16:17:31 2009 (4A7B486B)
fffff880`058c1000 fffff880`058c9000   ASMMAP64 ASMMAP64.sys Thu Jul 02 04:13:26 2009 (4A4C7A36)
fffff880`058c9000 fffff880`05991000   HTTP     HTTP.sys     Mon Jul 13 18:22:16 2009 (4A5BC1A8)
fffff880`05991000 fffff880`059af000   bowser   bowser.sys   Mon Jul 13 18:23:50 2009 (4A5BC206)
fffff880`059af000 fffff880`059c7000   mpsdrv   mpsdrv.sys   Mon Jul 13 19:08:25 2009 (4A5BCC79)
fffff880`059c7000 fffff880`059f4000   mrxsmb   mrxsmb.sys   Sat Feb 27 01:52:19 2010 (4B88CF33)
fffff880`07200000 fffff880`07216000   intelppm intelppm.sys Mon Jul 13 18:19:25 2009 (4A5BC0FD)
fffff880`07219000 fffff880`0730d000   dxgkrnl  dxgkrnl.sys  Tue Jan 25 22:22:56 2011 (4D3FA1A0)
fffff880`0730d000 fffff880`07353000   dxgmms1  dxgmms1.sys  Tue Jan 25 22:22:12 2011 (4D3FA174)
fffff880`07353000 fffff880`07377000   HDAudBus HDAudBus.sys Mon Jul 13 19:06:13 2009 (4A5BCBF5)
fffff880`07377000 fffff880`07388000   HECIx64  HECIx64.sys  Thu Sep 17 14:54:16 2009 (4AB293E8)
fffff880`07388000 fffff880`07399000   usbehci  usbehci.sys  Mon Jul 13 19:06:30 2009 (4A5BCC06)
fffff880`07399000 fffff880`073ef000   USBPORT  USBPORT.SYS  Mon Jul 13 19:06:31 2009 (4A5BCC07)
fffff880`073ef000 fffff880`073f3500   CmBatt   CmBatt.sys   Mon Jul 13 18:31:03 2009 (4A5BC3B7)
fffff880`073f4000 fffff880`073fc000   ATK64AMD ATK64AMD.sys Tue May 12 20:04:54 2009 (4A0A1CB6)
fffff880`07608000 fffff880`081ef500   nvlddmkm nvlddmkm.sys Fri Aug 06 13:19:47 2010 (4C5C5243)
fffff880`081f0000 fffff880`081f1180   nvBridge nvBridge.kmd Fri Aug 06 13:08:53 2010 (4C5C4FB5)
fffff880`081f2000 fffff880`081fe000   ndistapi ndistapi.sys Mon Jul 13 19:10:00 2009 (4A5BCCD8)
fffff880`08404000 fffff880`0858d000   athrx    athrx.sys    Tue Mar 02 18:45:21 2010 (4B8DB121)
fffff880`0858d000 fffff880`0859a000   vwifibus vwifibus.sys Mon Jul 13 19:07:21 2009 (4A5BCC39)
fffff880`0859a000 fffff880`085ba000   FLxHCIc  FLxHCIc.sys  Fri May 28 03:50:38 2010 (4BFF83DE)
fffff880`085ba000 fffff880`085d8000   i8042prt i8042prt.sys Mon Jul 13 18:19:57 2009 (4A5BC11D)
fffff880`085d8000 fffff880`085d9f00   USBD     USBD.SYS     Mon Jul 13 19:06:23 2009 (4A5BCBFF)
fffff880`085da000 fffff880`085e9000   mouclass mouclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`085e9000 fffff880`085f1000   kbfiltr  kbfiltr.sys  Mon Jul 20 04:21:42 2009 (4A643726)
fffff880`085f1000 fffff880`08600000   kbdclass kbdclass.sys Mon Jul 13 18:19:50 2009 (4A5BC116)
fffff880`08a00000 fffff880`08a23000   nvhda64v nvhda64v.sys Mon Jun 21 17:07:25 2010 (4C1FE29D)
fffff880`08a23000 fffff880`08a60000   portcls  portcls.sys  Mon Jul 13 19:06:27 2009 (4A5BCC03)
fffff880`08a60000 fffff880`08a82000   drmk     drmk.sys     Mon Jul 13 20:01:25 2009 (4A5BD8E5)
fffff880`08a82000 fffff880`08a87200   ksthunk  ksthunk.sys  Mon Jul 13 19:00:19 2009 (4A5BCA93)
fffff880`08a88000 fffff880`08ab4e00   S6000KNT S6000KNT.sys Sun Dec 27 19:43:23 2009 (4B380D3B)
fffff880`08ab5000 fffff880`08ac3000   kbdhid   kbdhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`08ad2000 fffff880`08af3000   raspptp  raspptp.sys  Mon Jul 13 19:10:18 2009 (4A5BCCEA)
fffff880`08af3000 fffff880`08b0d000   rassstp  rassstp.sys  Mon Jul 13 19:10:25 2009 (4A5BCCF1)
fffff880`08b0d000 fffff880`08b18000   rdpbus   rdpbus.sys   Mon Jul 13 19:17:46 2009 (4A5BCEAA)
fffff880`08b18000 fffff880`08b19480   swenum   swenum.sys   Mon Jul 13 19:00:18 2009 (4A5BCA92)
fffff880`08b1a000 fffff880`08b5d000   ks       ks.sys       Wed Mar 03 22:32:25 2010 (4B8F37D9)
fffff880`08b5d000 fffff880`08b6f000   umbus    umbus.sys    Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`08b6f000 fffff880`08bc9000   usbhub   usbhub.sys   Mon Jul 13 19:07:09 2009 (4A5BCC2D)
fffff880`08bc9000 fffff880`08bde000   NDProxy  NDProxy.SYS  Mon Jul 13 19:10:05 2009 (4A5BCCDD)
fffff880`08bde000 fffff880`08bee000   point64  point64.sys  Tue Jun 29 03:54:31 2010 (4C29B4C7)
fffff880`08bee000 fffff880`08bfc000   monitor  monitor.sys  Mon Jul 13 18:38:52 2009 (4A5BC58C)
fffff880`09600000 fffff880`09614000   nvstusb  nvstusb.sys  Fri Aug 06 10:12:20 2010 (4C5C2654)
fffff880`09614000 fffff880`0986b880   RTKVHD64 RTKVHD64.sys Tue Aug 17 04:05:43 2010 (4C6A50E7)
fffff880`0986c000 fffff880`0987a000   MBfilt64 MBfilt64.sys Thu Jul 30 22:40:32 2009 (4A7267B0)
fffff880`0987a000 fffff880`09888000   hidusb   hidusb.sys   Mon Jul 13 19:06:22 2009 (4A5BCBFE)
fffff880`09888000 fffff880`098a1000   HIDCLASS HIDCLASS.SYS Mon Jul 13 19:06:21 2009 (4A5BCBFD)
fffff880`098a1000 fffff880`098a9080   HIDPARSE HIDPARSE.SYS Mon Jul 13 19:06:17 2009 (4A5BCBF9)
fffff880`098aa000 fffff880`098b7000   mouhid   mouhid.sys   Mon Jul 13 19:00:20 2009 (4A5BCA94)
fffff880`098b7000 fffff880`098ed000   fastfat  fastfat.SYS  Mon Jul 13 18:23:28 2009 (4A5BC1F0)
fffff880`098ed000 fffff880`098fb000   crashdmp crashdmp.sys Mon Jul 13 19:01:01 2009 (4A5BCABD)
fffff880`098fb000 fffff880`0990e000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 18:21:51 2009 (4A5BC18F)
fffff880`0990e000 fffff880`0991a000   Dxapi    Dxapi.sys    Mon Jul 13 18:38:28 2009 (4A5BC574)
fffff880`0991a000 fffff880`0992a000   btusbflt btusbflt.sys Mon Nov 30 17:55:58 2009 (4B145B8E)
fffff880`0992a000 fffff880`09942000   BTHUSB   BTHUSB.sys   Mon Jul 13 19:06:52 2009 (4A5BCC1C)
fffff880`09942000 fffff880`099ce000   bthport  bthport.sys  Mon Jul 13 19:06:56 2009 (4A5BCC20)
fffff880`099ce000 fffff880`099eb000   usbccgp  usbccgp.sys  Mon Jul 13 19:06:45 2009 (4A5BCC15)
fffff880`099eb000 fffff880`099fd000   dc3d     dc3d.sys     Thu Jul 01 05:07:45 2010 (4C2C68F1)
fffff880`09a2a000 fffff880`09a78000   mrxsmb10 mrxsmb10.sys Sat Feb 27 01:52:28 2010 (4B88CF3C)
fffff880`09a78000 fffff880`09a9b000   mrxsmb20 mrxsmb20.sys Sat Feb 27 01:52:26 2010 (4B88CF3A)
fffff880`09a9b000 fffff880`09aa3000   ghaio    ghaio.sys    Mon May 30 04:34:05 2005 (429ADE0D)
fffff880`09aa3000 fffff880`09b49000   peauth   peauth.sys   Mon Jul 13 20:01:19 2009 (4A5BD8DF)
fffff880`09b49000 fffff880`09b54000   secdrv   secdrv.SYS   Wed Sep 13 08:18:38 2006 (4508052E)
fffff880`09b54000 fffff880`09b81000   srvnet   srvnet.sys   Thu Aug 26 22:37:24 2010 (4C7732F4)
fffff880`09b81000 fffff880`09b93000   tcpipreg tcpipreg.sys Mon Jul 13 19:09:49 2009 (4A5BCCCD)
fffff880`09b93000 fffff880`09ba3000   MpNWMon  MpNWMon.sys  Tue Sep 14 19:19:30 2010 (4C901112)
fffff880`0a04a000 fffff880`0a0b1000   srv2     srv2.sys     Thu Aug 26 22:37:46 2010 (4C77330A)
fffff880`0a0b1000 fffff880`0a147000   srv      srv.sys      Thu Aug 26 22:38:00 2010 (4C773318)
fffff880`0a147000 fffff880`0a15c000   NisDrvWFP NisDrvWFP.sys Tue Sep 14 19:20:25 2010 (4C901149)
fffff880`0a15c000 fffff880`0a18d000   WUDFRd   WUDFRd.sys   Mon Jul 13 19:06:06 2009 (4A5BCBEE)
fffff880`0a191000 fffff880`0a193d00   Asusgms  Asusgms.sys  Mon Jan 11 02:36:31 2010 (4B4AE30F)
fffff880`0e871000 fffff880`0e872a80   MSPQM    MSPQM.sys    Mon Jul 13 19:00:17 2009 (4A5BCA91)
fffff880`0e904000 fffff880`0e90f000   asyncmac asyncmac.sys Mon Jul 13 19:10:13 2009 (4A5BCCE5)
fffff960`00010000 fffff960`00320000   win32k   win32k.sys   unavailable (00000000)
fffff960`00580000 fffff960`0058a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff960`006f0000 fffff960`00717000   cdd      cdd.dll      unavailable (00000000)
fffff960`00840000 fffff960`008a1000   ATMFD    ATMFD.DLL    unavailable (00000000)

Unloaded modules:
fffff880`0e800000 fffff880`0e871000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`0e983000 fffff880`0e99e000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001B000
fffff880`0e968000 fffff880`0e983000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001B000
fffff880`0e94d000 fffff880`0e968000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001B000
fffff880`0e932000 fffff880`0e94d000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001B000
fffff880`0e917000 fffff880`0e932000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001B000
fffff880`0e90f000 fffff880`0e917000   lvupdtio.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00008000
fffff880`0e893000 fffff880`0e904000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`0a18f000 fffff880`0a191000   MSPCLOCK.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff880`0a18d000 fffff880`0a18f000   MSPQM.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00002000
fffff880`01d0f000 fffff880`01d1d000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`04094000 fffff880`0429e000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0020A000
fffff880`0429e000 fffff880`042b1000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
Let's take this one step at a time, it's very possible the acpi is the problem.
If you can find a proper update for it, I kind of hit a dead end, but I don't have the specific device information and you do.
My System SpecsSystem Spec
11 Feb 2011   #5
anifort

Windows 7 Professional x64
 
 

Maguscreed,
I started chatting with asus support and they told me to update the bios (which i did previously!). i thought to do it again. They told my to download the asus update utility, install it and update the bios. During the installation of asus utility (thank god not during updating) i got a blue screen! can you please check the attached and help me figure out where this failure comes from?

thank you i advance!
My System SpecsSystem Spec
11 Feb 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

The new dump blames the asus bios tool.
Does your motherboard support the flash drive flash method?

Actually scratch that, you are still under warranty and support, I would start a ticket with asus. My guess is as they did with my motherboard (different problem but same general situation) they have a fix but you have to actually contact them to get it.
My System SpecsSystem Spec
11 Feb 2011   #7
anifort

Windows 7 Professional x64
 
 

thats what i am trying... the annoying thing is that i will end up shipping the a brand new laptop to Asus, and waiting at least 2-3 weeks (if not more) to get it back! and IF they fix the issue... i will do a memory test and then start the ticket with them! Thank you so much! btw are you a computer engineer?
My System SpecsSystem Spec
11 Feb 2011   #8
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

Also, update this driver.

AsDsm.sys Fri Feb 13 00:14:26 2009 - ASUS Data Security Manager
ASUSTeK Computer Inc.-Support-
My System SpecsSystem Spec
11 Feb 2011   #9
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'm just a old IT between contracts.
Still learning the in's and out's of troubleshooting over the internet here. Dean is actually far more experienced with this type of support than I am.
My System SpecsSystem Spec
Reply

 Blue screen when laptop is idle




Thread Tools




Similar help and support threads
Thread Forum
Laptop crashed with Blue screen
Hi, I got Blue screen and a crash, crash dump file created but I am unable to make anything of it, any help appreciated, Thanks.
BSOD Help and Support
Repeated Freezes When Idle, No Blue Screen or Minidump
Hi, My computer locks up randomly and the screen turns black and unresponsive, at least once per day, forcing me to do a hard reset. There is no BSOD or Minidump created, although sometimes (maybe 75% of the time) there is a dump file created in the LiveKernelReports folder. The dump files in...
BSOD Help and Support
Girlfriends laptop blue screen
My girlfriends laptop has blue screened twice recently. This most recent one is when she was moving movies off our camcorder to the laptop. I've tried to open the .dmp file using visual studio but it says it doesn't support debugging of older .dmp's? I've attached a zip with the two crash reports....
BSOD Help and Support
HELP: My laptop keep blue screen after log in
my notebook specs Intel Core 2 T7200 2.0 GHz RAM 3GB 32bit OS Acer Aspire 5680 initial OS: window vista home premium OEM current OS: Window 7 profession retail version seeking for help~~
BSOD Help and Support
Blue Screen of death on mum's laptop
have uploaded the crash dumps, can anyone help? thanks
BSOD Help and Support
Blue Screen whenever the pc idle or using
i have try to reisntall the window updating all the driver uninstall anti virus progamme also cant solve the problem any one can help me :cry: attached MiniDump, MSINFO32, Driver List and Event Logs thanks everyone
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:45.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App