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Windows 7: Win7 x64 Freezing

11 Feb 2011   #1
lbdtmarks

Windows 7 64
 
 
Win7 x64 Freezing

Hello all,

This is the 2nd time trying to type this, my system froze mid-post . Writing this in safe mode with networking.

I have been having daily freezing with my PC for 1 week, today is the first

time it has froze 3 times in one morning. When I say Freeze, I mean not input

from the mouse or the keyboard is accepted. The mouse cursor stays seen on

the screen and I see no screen movement in games. The only way to proceed is

to hold down the power button to restart.

Today is abnormal in that the pc/os has frozen 3 times already. normally it

doesn't freeze during the first hour of uptime. It may freeze during games

like WoW or Just Cause 2, or during only Firefox usage with no other

applications running.

The PC is one week old (purchased on Sat) and is a self built Sandy Bridge

system.

Software:
Windows 7 Pro 64b, Office 2010 32b, Steam, 7Zip, Driveimage, Microsoft

security essentials, CCleaner. I believe office, steam, and CCleaner were

installed after the first crash. Nvidia drivers for GPU. Gigabyte drivers for

MB (though most of the MB apps have not been installed or have been

uninstalled), LAN, Audio, SATA.

Hardware:
i7 2600k, Gigabyte P67A-UD4 (I moved the SATA connection to a non-intel port

due to Intel announcement), G Skill F3-12800CL9-4GBRL (2x4GB), Samsung SATA

F3 1TB HD, Gigabyte 460 GTX GPU, Zalman CNPS 9900MAX CPU cooler.
Nothing is OC except Video card and that was by the manufacturer.
I check all temps using Hardware Monitor, Nvidia's GPU utility, Core Temp,

CPU-Z and GPU-Z. The highest temp in the system is the GPU at ~ 64C under

full load.

Full load is done with Folding at home, the SMP client for the CPU and the

GPU client.

Dumps have NOT been gathered, though they HAVE been enabled by trying the

standard dump and the small dump. I even changed the default dump folder to

C:\minidump. I assume because the system freezes the dump is not gathered as

the system doesn't know about the freeze only that it wasn't shutdown

properly.
I have checked the event logs and again, nothing seems to be noted though I

admit I do not have expert skills with event logging.
I will include the requested Zip. I looked through it briefly and didn't see

any issues, if I had I wouldn't be posting as I would have fixed the issue.

Thank you all,
Larry

I'm sorry, I apologize for not including the zip. I thought I did.


My System SpecsSystem Spec
.
11 Feb 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by lbdtmarks View Post
Hello all,

This is the 2nd time trying to type this, my system froze mid-post . Writing this in safe mode with networking.

I have been having daily freezing with my PC for 1 week, today is the first

time it has froze 3 times in one morning. When I say Freeze, I mean not input

from the mouse or the keyboard is accepted. The mouse cursor stays seen on

the screen and I see no screen movement in games. The only way to proceed is

to hold down the power button to restart.

Today is abnormal in that the pc/os has frozen 3 times already. normally it

doesn't freeze during the first hour of uptime. It may freeze during games

like WoW or Just Cause 2, or during only Firefox usage with no other

applications running.

The PC is one week old (purchased on Sat) and is a self built Sandy Bridge

system.

Software:
Windows 7 Pro 64b, Office 2010 32b, Steam, 7Zip, Driveimage, Microsoft

security essentials, CCleaner. I believe office, steam, and CCleaner were

installed after the first crash. Nvidia drivers for GPU. Gigabyte drivers for

MB (though most of the MB apps have not been installed or have been

uninstalled), LAN, Audio, SATA.

Hardware:
i7 2600k, Gigabyte P67A-UD4 (I moved the SATA connection to a non-intel port

due to Intel announcement), G Skill F3-12800CL9-4GBRL (2x4GB), Samsung SATA

F3 1TB HD, Gigabyte 460 GTX GPU, Zalman CNPS 9900MAX CPU cooler.
Nothing is OC except Video card and that was by the manufacturer.
I check all temps using Hardware Monitor, Nvidia's GPU utility, Core Temp,

CPU-Z and GPU-Z. The highest temp in the system is the GPU at ~ 64C under

full load.

Full load is done with Folding at home, the SMP client for the CPU and the

GPU client.

Dumps have NOT been gathered, though they HAVE been enabled by trying the

standard dump and the small dump. I even changed the default dump folder to

C:\minidump. I assume because the system freezes the dump is not gathered as

the system doesn't know about the freeze only that it wasn't shutdown

properly.
I have checked the event logs and again, nothing seems to be noted though I

admit I do not have expert skills with event logging.
I will include the requested Zip. I looked through it briefly and didn't see

any issues, if I had I wouldn't be posting as I would have fixed the issue.

Thank you all,
Larry

Larry

If you can boot into safe mode (F8) and go into event viewer


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

Let us know if you need help with any of this.

Ken
My System SpecsSystem Spec
12 Feb 2011   #3
lbdtmarks

Windows 7 64
 
 

Thank you for your reply.

I was playing WoW today for 8 hrs after my post and not 1 freeze. I exited the game and teamspeak, and opened Firefox to check this forums and bam, it froze.

I followed your instructions (actually I have looked there before several times), as before there is not 1 application error.

The last thing noted before the freeze was over 6 hrs ago. After the freeze, nothing is noted until the startup saying "The User Profile Service has started successfully."
Not 1 item. I looked in other event areas, system for example has 2 red flags
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." and "The previous system shutdown at 12:47:52 AM on ‎2/‎12/‎2011 was unexpected."
That is all. before that, no notation is made.

The system, as far as i can tell, is not logging any errors. It just freezes.

My System SpecsSystem Spec
.

15 Feb 2011   #4
stimps

Windows 7 Ultimate x64
 
 

hi .
I've just purchased a new PC, and Im having the same problem random freezes, between a few minutes after boot to hours.
I've found nothing in the event log as well ,
ive tried updating BIOS , fresh installs , nothing seems to help .
Ive noticed that it never freezes while Im using the computer, only when i leave it ideling for some time , but it has nothing to do with sleep mode, ive cancelled it.


Windows 7 Ultimate x64
Intel Core i5 2300 @ 2.8 GHz
ASUS P8P67-M
4GB kingston DDR3-1333MHz ( Kingston 9905471-009.A00LF )
GeForce gt430 1GB DDR3 ( Asus ENGT430 )

thanks.
My System SpecsSystem Spec
15 Feb 2011   #5
badkarma11

Windows 7 Ultimate x64 Full Retail SP1
 
 

Idbtmarks and stimps: Check the BSOD posting instructions at the top of this forum (it's a sticky). I had freezing issues with a brand new, home built system and clean Win7 64 installation. I've had problems since, but the dead freeze was a bad mobo in my case. As a first step (since BSOD logging is ineffective for the freeze problem) is to open up the case and re-seat the RAM and all drive connections. If you feel brave and have the heat conductive paste, you might try re-seating the CPU as well. Make sure that you've got good ventilation through the case. Report back as needed. Good luck
'karma
My System SpecsSystem Spec
18 Feb 2011   #6
lbdtmarks

Windows 7 64
 
 
Still freezing, sporadically

Hello,
This is really annoying and I want my PC rock stable as it should be.
My PC has been on with only daily reboots for several days now. When I am using it it isnt folding, but when I am not (like overnight) it is folding with both SMP (using all cores 100%) and GPU (100%). Heat is not an issue, it isn't getting over 65C at any time. I even ram the GPU folding at the same time as playing just cause 2 by accident yesterday. The only result was I saw some screen tearing and frame stuttering. When I exited the game I noticed the folding and that explained that!

Anyway, what the %$#@%.

Does anyone know of a program that can log everything that the PC is doing during a time period? Like i could start it and then if the PC crashed I could look through the logs? Yes I know it is called event logging and is built into Windows, but that is not logging my crashes.

I have reseated the ram and CPU, I will open the case today and try reseating the ram. As I stted earlier, I ran memtest86+ and it found no errors. I also ran windows 7 ram test and it found no errors.

I have uninstalled many of the programs I normally run (uninstalled Firefox, Adobe reader and a few others).
Grr
My System SpecsSystem Spec
18 Feb 2011   #7
badkarma11

Windows 7 Ultimate x64 Full Retail SP1
 
 

Ibdtmarks,
Definition of 'frozen': your desktop is showing, but the computer does not respond to mouse or keyboard input. Your only resort is to power it off.
From your last post, I understand your symptom to be the following:
You do stuff on the computer, and you're fine. You leave it on, unattended and when you come back is it:
A. 'frozen'
B. appears to have spontaneously rebooted when you weren't looking (back to the login screen for example)

If it's 'frozen', it's usually a hardware issue (not always) and there aren't logs to look at. If it's just rebooting when you're not looking, it's probably BSODing. If that's the case, the BSOD posting instructions at the top of this forum are the key to providing the data which will identify the problem.

Please let us know which it is.
'karma
My System SpecsSystem Spec
18 Feb 2011   #8
lbdtmarks

Windows 7 64
 
 

Negative. My pc is freezing while being used OR while it is on and the screensaver is running (MS standard 3d text).
I mentioned the rebooting only to show that my pc is on continuously except for a daily reboot. It is not BSOD, has not even once. It does not spontaneously reboot.
It freezes as in no response from keyboard or mouse. Numlock light does not work, capslock light does not work.


I believe I have new info. As far as I can remember, every freeze has happened after a browser is used. I had been using firefox 100% and it happened then, 3-4 days ago I uninstalled Firefox (to see if it was the issue) and am only using IE8 x64.
It continues to happen while using IE8 x64.
I am not going to try using only IE8 x32 from this point forward to see if that has any effect.
My System SpecsSystem Spec
18 Feb 2011   #9
badkarma11

Windows 7 Ultimate x64 Full Retail SP1
 
 

Start looking at hardware, then. Reseat RAM, reseat drive connections and see if that helps if not, I suggest running Memtest.That would point out bad memory or memory slots. Memtest86+ - Advanced Memory Diagnostic Tool
My System SpecsSystem Spec
23 Feb 2011   #10
lbdtmarks

Windows 7 64
 
 

I've already run memtest86+ as well as microsofts memory tester included with win7. I have been trying to run "Hot CPU Tester Pro 4" and the PC froze before the test completed. I ran the "Intel CPU Diagnostic Tool" and it aid test failed
" --- Running Base Clock test ---

Detected Base Clock --> 99
!!! --- Base Clock test Fail --- !!!"
I have read on overclockers net that others have the same results from that test, it sound like a valid theory that Intel has not updated the application.
I have SP1 installed as of today and all other MS patches.

I am starting to suspect the CPU, though I have never had a cpu with an error before.
My System SpecsSystem Spec
Reply

 Win7 x64 Freezing




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