periodic BSOD errors

rups21489 · 13 Feb 2011

Hi everyone,
I have bought a new HP pavilion dv6 laptop
Windows 7 home premium 64 bit

After 2 weeks i started getting bsods every 3-4 days.Image restore of the OS didnt help.At the service centre,they suggested reinstalling thru another cd.After 20 days of doing that,the bsods started again.

Did run memtest for 15 passes,got around 420000 errors.Is it a sure indicator for a hardware problem?

Am attaching the jcgriff file as instructed.

DeanP · 13 Feb 2011

Hello and welcome to Seven Forums,

First, remove AVG including identity protection. AVG is a known issue of causing BSOD on some Windows 7 systems. Use this removal tool when AVG is removed: AVG - Download tools
Use Microsoft Security Essentials or Avast in it's place (they both intend to not cause BSOD)

Next, update this driver

Code:

fffff880`04b0d000 fffff880`04b3f000   Rt64win7 Rt64win7.sys Thu Feb 26 22:04:13 2009 (49A65B0D)

Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Realtek

Never seen that much of errors in Memtest. Replace the RAM and see if that works.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff960001743b4, fffff88002439930, 0}

Probably caused by : win32k.sys ( win32k!RGNOBJ::vSet+88 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff960001743b4, Address of the instruction which caused the bugcheck
Arg3: fffff88002439930, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
win32k!RGNOBJ::vSet+88
fffff960`001743b4 41894150        mov     dword ptr [r9+50h],eax

CONTEXT:  fffff88002439930 -- (.cxr 0xfffff88002439930)
rax=00000000000000a0 rbx=fffff900c00c6000 rcx=fffff8800243a350
rdx=fffff8800243a340 rsi=fffff900c1aa7010 rdi=0000000100000001
rip=fffff960001743b4 rsp=fffff8800243a318 rbp=0000000000000001
 r8=fffff8800243a340  r9=fffff900c1aa3a50 r10=fffff88002e22cc8
r11=fffff900c1aa3a50 r12=0000000000000001 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
win32k!RGNOBJ::vSet+0x88:
fffff960`001743b4 41894150        mov     dword ptr [r9+50h],eax ds:002b:fffff900`c1aa3aa0=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960001743b4

STACK_TEXT:  
fffff880`0243a318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!RGNOBJ::vSet+0x88


FOLLOWUP_IP: 
win32k!RGNOBJ::vSet+88
fffff960`001743b4 41894150        mov     dword ptr [r9+50h],eax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!RGNOBJ::vSet+88

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

STACK_COMMAND:  .cxr 0xfffff88002439930 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!RGNOBJ::vSet+88

BUCKET_ID:  X64_0x3B_win32k!RGNOBJ::vSet+88

Followup: MachineOwner
---------

2: kd> lmtsmn
start             end                 module name
fffff880`04b3f000 fffff880`04b7d000   1394ohci 1394ohci.sys Tue Jul 14 12:07:12 2009 (4A5BCC30)
fffff880`04bdb000 fffff880`04be8000   Accelerometer Accelerometer.sys Sat Jul 17 03:02:38 2010 (4C40748E)
fffff880`00ee1000 fffff880`00f38000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`02c7a000 fffff880`02d04000   afd      afd.sys      Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`04826000 fffff880`0483c000   AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0)
fffff880`00cd0000 fffff880`00cdb000   amdxata  amdxata.sys  Wed May 20 05:56:59 2009 (4A12F2EB)
fffff880`00fe4000 fffff880`00fed000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00e00000 fffff880`00e2a000   ataport  ataport.SYS  Tue Jul 14 11:19:52 2009 (4A5BC118)
fffff880`04090000 fffff880`040ad000   avgntflt avgntflt.sys Fri Nov 12 04:59:48 2010 (4CDC12F4)
fffff880`019b3000 fffff880`019d5000   avipbb   avipbb.sys   Mon Feb 22 23:08:50 2010 (4B8257B2)
fffff880`00fa9000 fffff880`00fb5000   BATTC    BATTC.SYS    Tue Jul 14 11:31:01 2009 (4A5BC3B5)
fffff880`04847000 fffff880`04b00000   bcmwl664 bcmwl664.sys Sat Oct 24 06:32:30 2009 (4AE1E8AE)
fffff880`01907000 fffff880`0190e000   Beep     Beep.SYS     Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`02dea000 fffff880`02dfb000   blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`018d4000 fffff880`018fe000   cdrom    cdrom.sys    Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`0186c000 fffff880`0189c000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00d38000 fffff880`00d96000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`02dfb000 fffff880`02dff500   CmBatt   CmBatt.sys   Tue Jul 14 11:31:03 2009 (4A5BC3B7)
fffff880`01124000 fffff880`01197000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`00fa0000 fffff880`00fa9000   compbatt compbatt.sys Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`04816000 fffff880`04826000   CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`043e6000 fffff880`043f4000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`02dcc000 fffff880`02dea000   dfsc     dfsc.sys     Tue Jul 14 11:23:44 2009 (4A5BC200)
fffff880`02c68000 fffff880`02c77000   discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`01856000 fffff880`0186c000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`043be000 fffff880`043e0000   drmk     drmk.sys     Tue Jul 14 13:01:25 2009 (4A5BD8E5)
fffff880`043f4000 fffff880`04400000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`0420b000 fffff880`0421e000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`04200000 fffff880`0420b000   dump_msahci dump_msahci.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`0421e000 fffff880`0422a000   Dxapi    Dxapi.sys    Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff960`00540000 fffff960`0055e000   dxg      dxg.sys      Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff880`010b2000 fffff880`010c6000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`01066000 fffff880`010b2000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff960`008a0000 fffff960`008a9000   framebuf framebuf.dll unavailable (00000000)
fffff880`013f6000 fffff880`01400000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`0181c000 fffff880`01856000   fvevol   fvevol.sys   Tue Jul 14 11:22:15 2009 (4A5BC1A7)
fffff880`01593000 fffff880`015dd000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff800`02c12000 fffff800`02c5b000   hal      hal.dll      Tue Jul 14 13:27:36 2009 (4A5BDF08)
fffff880`01200000 fffff880`01224000   HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5)
fffff880`04325000 fffff880`04381000   HdAudio  HdAudio.sys  Tue Jul 14 12:06:59 2009 (4A5BCC23)
fffff880`01400000 fffff880`0140a000   hpdskflt hpdskflt.sys Sat Jul 17 03:02:38 2010 (4C40748E)
fffff880`015f7000 fffff880`01600000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff880`04b9d000 fffff880`04bbb000   i8042prt i8042prt.sys Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`04800000 fffff880`04816000   intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
fffff880`04bbb000 fffff880`04bca000   kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff800`00bba000 fffff800`00bc4000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`0403b000 fffff880`0407e000   ks       ks.sys       Thu Mar 04 17:32:25 2010 (4B8F37D9)
fffff880`013cb000 fffff880`013e5000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`01568000 fffff880`01593000   ksecpkg  ksecpkg.sys  Tue Jul 14 11:50:34 2009 (4A5BC84A)
fffff880`043e0000 fffff880`043e5200   ksthunk  ksthunk.sys  Tue Jul 14 12:00:19 2009 (4A5BCA93)
fffff880`04283000 fffff880`042a6000   luafv    luafv.sys    Tue Jul 14 11:26:13 2009 (4A5BC295)
fffff880`00ce0000 fffff880`00d24000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`0422a000 fffff880`04238000   monitor  monitor.sys  Tue Jul 14 11:38:52 2009 (4A5BC58C)
fffff880`04bcc000 fffff880`04bdb000   mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`00fca000 fffff880`00fe4000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00fed000 fffff880`00ff8000   msahci   msahci.sys   Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`0196c000 fffff880`01977000   Msfs     Msfs.SYS     Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00f41000 fffff880`00f4b000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`010c6000 fffff880`01124000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`02c5d000 fffff880`02c68000   mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`015e5000 fffff880`015f7000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`01416000 fffff880`01508000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`04bf1000 fffff880`04bfd000   ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8)
fffff880`0419b000 fffff880`041ca000   ndiswan  ndiswan.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`04310000 fffff880`04325000   NDProxy  NDProxy.SYS  Tue Jul 14 12:10:05 2009 (4A5BCCDD)
fffff880`02d8e000 fffff880`02d9d000   netbios  netbios.sys  Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`02d04000 fffff880`02d49000   netbt    netbt.sys    Tue Jul 14 11:21:28 2009 (4A5BC178)
fffff880`01508000 fffff880`01568000   NETIO    NETIO.SYS    Tue Jul 14 11:21:46 2009 (4A5BC18A)
fffff880`01977000 fffff880`01988000   Npfs     Npfs.SYS     Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`02c51000 fffff880`02c5d000   nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`02c5b000 fffff800`03238000   nt       ntkrnlmp.exe Tue Jul 14 11:40:48 2009 (4A5BC600)
fffff880`01228000 fffff880`013cb000   Ntfs     Ntfs.sys     Tue Jul 14 11:20:47 2009 (4A5BC14F)
fffff880`018fe000 fffff880`01907000   Null     Null.SYS     Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`02d52000 fffff880`02d78000   pacer    pacer.sys    Tue Jul 14 12:09:41 2009 (4A5BCCC5)
fffff880`00f8b000 fffff880`00fa0000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00f4b000 fffff880`00f7e000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`00cc0000 fffff880`00cd0000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`013e5000 fffff880`013f6000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`04381000 fffff880`043be000   portcls  portcls.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00d24000 fffff880`00d38000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`04177000 fffff880`0419b000   rasl2tp  rasl2tp.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`041ca000 fffff880`041e5000   raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9)
fffff880`04000000 fffff880`04021000   raspptp  raspptp.sys  Tue Jul 14 12:10:18 2009 (4A5BCCEA)
fffff880`04021000 fffff880`0403b000   rassstp  rassstp.sys  Tue Jul 14 12:10:25 2009 (4A5BCCF1)
fffff880`02c00000 fffff880`02c51000   rdbss    rdbss.sys    Tue Jul 14 11:24:09 2009 (4A5BC219)
fffff880`01951000 fffff880`0195a000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`0195a000 fffff880`01963000   rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`01963000 fffff880`0196c000   rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`04b0d000 fffff880`04b3f000   Rt64win7 Rt64win7.sys Thu Feb 26 22:04:13 2009 (49A65B0D)
fffff880`04b7d000 fffff880`04b9d000   sdbus    sdbus.sys    Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`015dd000 fffff880`015e5000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`04bfd000 fffff880`04bfe480   swenum   swenum.sys   Tue Jul 14 12:00:18 2009 (4A5BCA92)
fffff880`0412b000 fffff880`04177000   SynTP    SynTP.sys    Sat Aug 15 17:26:53 2009 (4A86471D)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Tue Jul 14 11:25:34 2009 (4A5BC26E)
fffff880`019a6000 fffff880`019b3000   TDI      TDI.SYS      Tue Jul 14 11:21:18 2009 (4A5BC16E)
fffff880`01988000 fffff880`019a6000   tdx      tdx.sys      Tue Jul 14 11:21:15 2009 (4A5BC16B)
fffff880`02db8000 fffff880`02dcc000   termdd   termdd.sys   Tue Jul 14 12:16:36 2009 (4A5BCE64)
fffff960`006f0000 fffff960`006fa000   TSDDD    TSDDD.dll    Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`019d5000 fffff880`019fb000   tunnel   tunnel.sys   Tue Jul 14 12:09:37 2009 (4A5BCCC1)
fffff880`0407e000 fffff880`04090000   umbus    umbus.sys    Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`04238000 fffff880`04255000   usbccgp  usbccgp.sys  Tue Jul 14 12:06:45 2009 (4A5BCC15)
fffff880`04bca000 fffff880`04bcbf00   USBD     USBD.SYS     Tue Jul 14 12:06:23 2009 (4A5BCBFF)
fffff880`0103a000 fffff880`0104b000   usbehci  usbehci.sys  Tue Jul 14 12:06:30 2009 (4A5BCC06)
fffff880`042b6000 fffff880`04310000   usbhub   usbhub.sys   Tue Jul 14 12:07:09 2009 (4A5BCC2D)
fffff880`040d5000 fffff880`0412b000   USBPORT  USBPORT.SYS  Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`04255000 fffff880`04282200   usbvideo usbvideo.sys Thu Mar 04 17:40:57 2010 (4B8F39D9)
fffff880`00f7e000 fffff880`00f8b000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`0190e000 fffff880`0191c000   vga      vga.sys      Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`01800000 fffff880`0180e000   vgapnp   vgapnp.sys   Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`0191c000 fffff880`01941000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`00fb5000 fffff880`00fca000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`00d96000 fffff880`00df2000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`01197000 fffff880`011e3000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`04b00000 fffff880`04b0d000   vwifibus vwifibus.sys Tue Jul 14 12:07:21 2009 (4A5BCC39)
fffff880`02d78000 fffff880`02d8e000   vwififlt vwififlt.sys Tue Jul 14 12:07:22 2009 (4A5BCC3A)
fffff880`02d9d000 fffff880`02db8000   wanarp   wanarp.sys   Tue Jul 14 12:10:21 2009 (4A5BCCED)
fffff880`01941000 fffff880`01951000   watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`00e2e000 fffff880`00ed2000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00ed2000 fffff880`00ee1000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`02d49000 fffff880`02d52000   wfplwf   wfplwf.sys   Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff960`000b0000 fffff960`003bf000   win32k   win32k.sys   Tue Jul 14 11:40:16 2009 (4A5BC5E0)
fffff880`04be8000 fffff880`04bf1000   wmiacpi  wmiacpi.sys  Tue Jul 14 11:31:02 2009 (4A5BC3B6)
fffff880`00f38000 fffff880`00f41000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`040ad000 fffff880`040ce000   WudfPf   WudfPf.sys   Tue Jul 14 12:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`0189c000 fffff880`018aa000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`018aa000 fffff880`018b6000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`018b6000 fffff880`018c1000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000B000
fffff880`018c1000 fffff880`018d4000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

rups21489 · 13 Feb 2011

Hey DeanP,
Thanks a lot for the prompt reply.
I have Avira installed in the system and not AVG.avguard files make it look like avg.Should i replace avira?
I did install the Realtek NIC driver and shall be going for a RAM replacement under the warranty.

Shall post if it does/doesnt work out

Thanks again

DeanP · 13 Feb 2011

Yes and use this removal tool when you are done removing Avira to delete the left overs: Avira AntiVir Removal Tool - Download

Use Microsoft Security Essentials in it's place.